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Home Cigna Medicare Plans Medicare Part D PlansUpdates for Express Scripts Medicare Part D Customers

Express Scripts Medicare® Part D (PDP) Customers 

Your Express Scripts Medicare® prescription drug plan is moving to a Cigna prescription drug plan for 2022. Explore your new Cigna benefits and what you need to know to get started with Cigna.

Annual Enrollment Period

You can switch plans during Medicare Annual Enrollment October 15 - December 7, 2021.
Shop for a plan
Or call:  (TTY 711)
8 am - 8 pm, October 1 - March 31

Welcome to Cigna

If you’re a previous Express Scripts Medicare Part D Plan (PDP) customer, your plan is now part of the Cigna family. You’re automatically enrolled and don’t have to do anything to start your new Cigna benefits.

If you had an Express Scripts Saver plan or Choice plan in 2021, you'll be enrolled in the 2022 Cigna Extra plan.

If you had an Express Scripts Value plan in 2021, you'll be enrolled in the 2022 Cigna Secure plan.

Cigna Benefits1

Cigna is dedicated to improving the health, well-being, and peace of mind of those we serve.

Coverage You Can Rely On

Cigna covers thousands of medications—including commonly prescribed brand and generic drugs—at over 61,000 in-network retail pharmacies.
Search the drug/pharmacy tool

Express Scripts Pharmacy®

Get or continue the convenience of home delivery and manage your prescriptions online from myCigna.
Learn more about home delivery

Online Access to Your Plan

myCigna.com® gives you 1-stop access to your coverage, claims, ID cards, medication cost tools, and more.

Log in or register on myCigna

Affordable and Flexible Plan Options

Cigna offers many Medicare plan options to help meet your health and financial needs.
Find a Cigna plan

Additional Benefits for Customers with Diabetes

If you have a Cigna Extra Plan, you’ll also get coverage in the gap and $0 copays on select Tier 6 insulins at a preferred pharmacy.

View the Extra Plan Formulary [PDF]

Plan Links

Your Coverage

Amounts shown are for the Annual Deductible and Initial Coverage stages only.

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* If you are enrolled in the Saver plan, starting on January 1, 2022, CVS Pharmacy® will no longer be a preferred pharmacy. CVS will remain in-network as a standard pharmacy.

Your Cigna ID Card

Your new Cigna ID card with your customer ID will arrive in the mail mid-November.

You’ll be able to start using your new card on January 1, 2022.

Please continue to use your current Express Scripts ID card until December 31, 2021.

Once you receive your Cigna ID card in the mail, you'll be able to register for myCigna.com. You'll gain access to:

  • Tools and resources to help you pay your premium
  • Claims and your Explanation of Benefits (EOB)
  • Express Scripts Home Delivery Pharmacy information, including managing your prescription refills online
  • Communication preferences, including paperless document delivery for select documents
Your Prescriptions

Express Scripts Pharmacy Prescriptions

Any Express Scripts Home Delivery prescription refills will automatically transfer to your new plan. However, the phone number you should call will change effective January 1, 2022.

To place a refill by phone or to check the status of an order beginning in January, you may reach the Express Scripts Pharmacy at:

 (TTY: 711)
8 am - 12 am ET, 7 days a week

Please retain this new phone number for your records.

You may also place an Express Scripts home delivery order online. Once you receive your Cigna ID card, register on myCigna.com. Then, beginning on January 1, 2022, go to the Prescriptions tab on the dashboard and follow the instructions to refill prescriptions or check order status. This information will not be available to view until your 2022 benefits are active.

For questions about your new Cigna plan, call customer service at the number on the back of your new Cigna ID card.

Retail Pharmacy Prescriptions

Cigna offers access to more than 30,000 pharmacies with preferred-cost sharing, including major pharmacies such as Walgreens, Walmart, and Kroger. You can use any pharmacy in our network, but your costs for some drugs may be lower at pharmacies that offer preferred cost-sharing.  

If you use an independent (non-chain) pharmacy, some pharmacies will move from preferred to standard.

If you are enrolled in the Saver plan, starting on January 1, 2022, CVS Pharmacy® will no longer be a preferred pharmacy. CVS will remain in-network as a standard pharmacy.

To fill prescriptions at your local retail pharmacy, simply present your new Cigna ID card, effective January 1, 2022.

Search network pharmacies

Your Premium Payments

Automatic Bank or Credit Card Payments

If you’re currently signed up to pay your Express Scripts premiums through your bank or credit card, you’ll need to sign up with Cigna once you receive your ID card in November.

To set up automatic payments or make a one-time online payment:

  • Visit Medicare Premium Payment Options or call Customer Service at  (TTY 711), 8 am - 8 pm.

If you pay your premiums through an online bill pay service provided by your bank with Express Scripts as the payee, you will need to update the payee information to Cigna. Include your Cigna customer ID in the memo field:

Payee: Cigna PDP
Mailing Address: Cigna PDP, PO Box 747102, Pittsburgh, PA 15274-7102

Social Security Administration/Railroad Retirement Board (SSA/RRB) Deductions 

If you've set up Social Security Administration or Railroad Retirement Board deductions, you don’t need to do anything. Your deductions will automatically apply toward your Cigna premium payment.

Your Plan Documents

Easily access the following Cigna plan documents from the Medicare Member Resources

  • Drug lists
  • Evidence of Coverage (EOC)
  • Annual Notice of Changes (ANOC)

If you’d like to see your Explanation of Benefits (EOB), register and login to myCigna.com. Your EOBs will be accessible on your claims summary page.

Past Claims

For past claims with Express Scripts Medicare (PDP), you will still be able to access your member portal at Express-Scripts.com for up to two years after changing plans.

Questions? 

Help is here.

Call  (TTY 711), 8 am - 8 pm.

A Special Note to Caregivers

Please provide a copy of any legal documentation such as a Power of Attorney or Conservatorship to Cigna. This information will not automatically transfer from Express Scripts.

Mail or fax this information, along with the Cigna customer ID, to:

Mailing Address: Cigna, P.O Box 269005, Weston, FL 33326-9927
Fax: 1 (800) 735-1469

1 Depending on eligibility.

2 Premiums and copays/coinsurance may vary by plan and region.

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Customer Plan Links

Choosing a Medicare Plan Community Resources Disaster Policy Enrollment and Eligibility Filing a Grievance Medicare Appeals Process and Exceptions Medicare Coverage Decisions Medicare Disenrollment Organization Determination Pre-Enrollment Disclaimers

Other Cigna Websites

Leon Medical Centers Health Plans Texas Medicaid STAR+PLUS Texas Medicare-Medicaid Plan

Audiences

Individuals and Families Medicare Employers Brokers Providers About Cigna

Solutions for

Health Care Providers Pharmacists Pharmacy Residents Group Plans

Medicare Links

Medicare.gov Medicare Ombudsman Medicare Complaint Form

 Cigna. All rights reserved.

Privacy Legal Medicare Supplement State Disclosures Customer Rights Accessibility Notice of Non-Discrimination Language Assistance [PDF] Report Fraud Sitemap

Medicare Advantage Policy Disclaimers

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All clinical products and services of the LivingWell Health Centers are either provided by or through clinicians contracted with HealthSpring Life & Health Insurance Company, Inc., HealthSpring of Florida, Inc., Bravo Health Mid-Atlantic, Inc., and Bravo Health Pennsylvania, Inc. or employees leased by HS Clinical Services, PC, Bravo Advanced Care Center, PC (PA), Bravo Advanced Care Center, PC (MD) and not by Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.

Cigna contracts with Medicare to offer Medicare Advantage HMO and PPO plans and Part D Prescription Drug Plans (PDP) in select states, and with select State Medicaid programs. Enrollment in Cigna depends on contract renewal.

Medicare Supplement Policy Disclaimers

Medicare Supplement website content not approved for use in: Minnesota, Missouri, North Carolina, North Dakota, Oregon, Virginia.

AN OUTLINE OF COVERAGE IS AVAILABLE UPON REQUEST. We'll provide an outline of coverage to all persons at the time the application is presented.

Our company and agents are not connected with or endorsed by the U.S. Government or the federal Medicare program. This is a solicitation for insurance. An insurance agent may contact you. Premium and benefits vary by plan selected. Plan availability varies by state. Medicare Supplement policies are underwritten by Cigna National Health Insurance Company, Cigna Health and Life Insurance Company, American Retirement Life Insurance Company or Loyal American Life Insurance Company. Each insurer has sole responsibility for its own products.

The following Medicare Supplement Plans are available to persons eligible for Medicare due to disability: Plan A in Arkansas, Connecticut, Indiana, Maryland, Oklahoma, Texas, and Virginia; Plans A, F, and G in North Carolina; and Plans C and D in New Jersey for individuals aged 50-64. Medicare Supplement policies contain exclusions, limitations, and terms under which the policies may be continued in force or discontinued. For costs and complete details of coverage, contact the company.

This website is designed as a marketing aid and is not to be construed as a contract for insurance. It provides a brief description of the important features of the policy. Please refer to the policy for the full terms and conditions of coverage.

American Retirement Life Insurance Company, Cigna National Health Insurance Company and Loyal American Life Insurance Company do not issue policies in New Mexico.

Kansas Disclosures, Exclusions and Limitations

Medicare Supplement Policy Forms: Plan A: CNHIC-MS-AA-A-KS, CNHIC-MS-AO-A-KS; Plan F: CNHIC-MS-AA-F-KS, CNHIC-MS-AO-F-KS; Plan G: CNHIC-MS-AA-G-KS, CNHIC-MS-AO-G-KS; Plan N: CNHIC-MS-AA-N-KS, CNHIC-MS-AO-N-KS

Exclusions and Limitations:

The benefits of this policy will not duplicate any benefits paid by Medicare. The combined benefits of this policy and the benefits paid by Medicare may not exceed one-hundred percent (100%) of the Medicare Eligible Expenses incurred. This policy will not pay benefits for the following:

(1) the Medicare Part B Deductible;

(2) any expense which You are not legally obligated to pay; or services for which no charge is normally made in the absence of insurance;

(3) any services that are not medically necessary as determined by Medicare;

(4) any portion of any expense for which payment is made by Medicare or other government programs (except Medicaid); or for which payment would have been made by Medicare if You were enrolled in Parts A and B of Medicare;

(5) any type of expense not a Medicare Eligible Expense except as provided previously in this policy;

(6) any deductible, Coinsurance or Co-payment not covered by Medicare, unless such coverage is listed as a benefit in this policy; or

(7) Preexisting Conditions: We will not pay for any expenses incurred for care or treatment of a Preexisting Condition for the first six (6) months from the effective date of coverage. This exclusion does not apply if You applied for and were issued this policy under guaranteed issue status; if on the date of application for this policy You had at least six (6) months of prior Creditable Coverage; or, if this policy is replacing another Medicare Supplement policy and a six (6) month waiting period has already been satisfied. Evidence of prior coverage or replacement must have been disclosed on the application for this policy. If You had less than six (6) months prior Creditable Coverage, the Preexisting Conditions limitation will be reduced by the aggregate amount of Creditable Coverage. If this policy is replacing another Medicare Supplement policy, credit will be given for any portion of the waiting period that has been satisfied.

Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna website.

Y0036_22_101121_M | Page last updated 06/01/2022 .