Mind-Body Connection
Get information and tools to help you and your patients stay emotionally resilient and foster well-being.
Committed to Whole Person Health
We are committed to helping improve emotional wellness for our members, as well as for the providers we work with. Strong resiliency and emotional health can help providers better accomplish daily tasks and stay balanced for life’s unplanned moments.
We’re here to support you—as providers and as people. The information and resources below are given to complement your patient interactions.
Behavioral Health Resources for Patients
Sometimes, the best advice you can have for your patients—especially when talking about behavioral health—is that they should talk with an expert or specialist in that area. Cigna has a wide range of behavioral health resources that you can direct them to for more information.
Resources
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Name of resource
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Type of resource
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Outline of resource
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Where to find it
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Cigna Behavioral Health Personal Advocate
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Phone call
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Call with questions 24/7/365 and get help locating a participating behavioral health provider.
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Customer service website
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Website
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Check behavioral health coverage and benefit information and search the online directory for participating providers and facilities.
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Behavioral telehealth
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Phone call / Video chat
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Access personal, confidential, and convenient video-based services from a licensed participating behavioral health provider.
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Network of participating behavioral health providers
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In-person
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Search through a full list of our participating behavioral health provider network.
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Employee Assistance Program (EAP)1
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Phone call, onsite and virtual seminars, consultative services
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Employee Assistance Program (EAP) to help cope with concerns, from family and financial issues to substance use, emotional health, and stress.
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Managing Stress Toolkit
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Self-service
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Toolkit to help support everyday work/life demands.
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Lifestyle Management Programs
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Phone call / online
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Access support for stress management, weight management, and tobacco cessation.
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Name of resource
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Type of resource
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Outline of resource
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Where to find it
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Cigna public websites
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Website
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Learn about the connection between body and mind–and the role that stress plays.
Explore resources and webinars on a range of behavioral health topics. |
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Veteran Support Line
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Telephonic
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Call 24/7/365 for a wide range of assistance to veterans and their caregivers and families.
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Reimbursement
Your time is valuable. That’s why we have a
Help Your Patients Avoid Surprise Bills
If a patient’s preventive visit reveals an illness or condition that needs immediate care—including treatment for stress, depression, or drug and alcohol dependence—you may bill for a routine office visit in addition to the preventive visit, as appropriate. However, if you do bill for a routine office visit in addition to the preventive visit, help your patients avoid “surprise” bills by informing them that they will most likely incur out-of-pocket expenses for the additional services.
Screening
Not all patients will be open about how they're feeling—physically and emotionally. They may not even be aware that something is wrong. That's why we encourage you to use these nationally published tools that can help you screen your patients for the presence of common behavioral health issues like depression or substance use. These tools can also be used to supplement the screening you may already be doing.
Screening Tools
Resilience and Emotional Wellness
Research shows that resilience is closely linked to mental and physical health, stress, anxiety, self-worth, self-esteem, sense of belonging, academic and professional achievement, and several other factors that play a role in whole-person health.
We are here to help you take a well-rounded approach to improving emotional wellness—for yourself and for your patients.
To further our mission of building healthier communities, we commissioned the Cigna Resilience Index, in partnership with Michael Ungar, Ph.D., Professor of Social Work at Dalhousie University and Director of the Resilience Research Centre. Through this work, Cigna has lead the largest study into the state of resilience in America.
From these insights, we have created a new framework to help people G.R.O.W. in the face of challenges and become more resilient:
G – Ground yourself in the situation. Write down your ideal outcome.
R – Recognize what you can control. Commit to one thing you can tackle today.
O – Organize the resources you need. Visit
W – Work with your community for support. Remember that asking for help is a sign of strength.
Hear from Our Experts:
Cigna Resilience: Providers can build greater resilience with GROW Forth
Dr. Lustig talks about the importance of resilience and applying the framework of GROW Forth.
Cigna Resilience: Providers can build greater resilience with GROW Forth
Cigna Resilience: How providers can build greater resilience for themselves and their patients
Dr. Nemecek talks about actions providers can take to improve resilience.
Cigna Resilience: How providers can build greater resilience for themselves and their patients
Get More Information
Learn more about GROW FORTH: A Cigna Approach to Building Greater Resilience at
Provider Resources
Managing Stress
Over 84% of the world’s population is stressed.3 As a health care provider, you’re well aware of the
P – Period of time to unwind
L – Location to destress
A – Activity to enjoy
N – Name of someone to talk to
Hear from an Expert on the Effects of Stress
Dr. Stuart Lustig, National Medical Executive for Behavioral Health at Cigna, talks about the effects of stress.
Hear from an Expert on the Effects of Stress
Sleep Disturbances
The impacts of stress can show in many ways—specifically, as a main contributor of sleep disturbances. It’s important as a health care provider to take action to maintain or
Watch Sleep Tips for Providers
Learn some helpful at-home tips to help improve your sleep.
Watch Sleep Tips for Providers
Loneliness
The loneliness epidemic is increasing–3 in 5 Americans (61%) are lonely in 2019, compared to 54% in 2018.4 Despite these significant numbers, it can be difficult to identify patients who are suffering from chronic loneliness, as the symptoms and signs can differ for each person.
To help assist your patients who may be suffering from loneliness, Cigna created the loneliness hub, which offers innovative, whole-person solutions and resources to help combat the mental health crisis.
1 Not available to all patients with Cigna coverage.
2 Eligible preventive care services are covered at 100% with no patient cost-share only when performed by a participating provider. Services performed by non-participating providers may not be covered at 100%. Additional services or treatments performed in the same office visits preventive services may incur out-of-pocket costs for your patients when billed separately. Certain codes may only be covered when provided at a separate encounter from the preventive care evaluation and management (E+M) office visit. Please refer to the policy for guidance on appropriate codes for reporting a preventive service.
3 Cigna 360° Global Well–Being Survey, 2019,
4 Cigna U.S. Loneliness Index, Cigna, Published January 2020
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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see
All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.