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Case Management

Cigna's trained health care specialists can help support your patient's needs.

If your patient with Cigna medical coverage is suddenly faced with a complex medical condition, our case management team can help.

Cigna's case management teams have trained health care specialists with the skills, experience and compassion to assist you and your patient in accessing necessary medical or mental health services. Supported by Cigna's staff of board certified physicians, our case managers work closely with your patient, their family, and other health care providers to:

  • Coordinate access to care
  • Explore service and funding source alternatives
  • Monitor progress to established goals (set forth by you and the patient)
  • Assist with coordinating discharge planning and follow-up
  • Help ensure the patient's benefits are used effectively.

If you think a Cigna case manager could help your patient, please complete and submit the Case Management Referral form [PDF] to Cigna Case Management via fax: 1 (866) 730-1556

Please note: Personal health information should be sent in a HIPAA-secure format.


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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

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