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Article | December 2022

Discounted Rates for Language Assistance Services

Get discounts for your patients who need interpreters or translators.

Cigna network providers can access discounted rates of up to 50 percent for language assistance services for their eligible patients with Cigna coverage.

The services that can be accessed at discounted rates includes:

  • Bilingual proficiency testing services
  • Written translations
  • Verbal and American Sign Language (ASL) interpreters via:
    • Telephonic interpreters
    • Face-to-face visits
    • Video remote

Network-participating providers are able to access these discounts through Cigna's negotiated contracts with professional language assistance vendors.* Providers contract and work directly with the vendors to schedule and pay for all language services.

For vendor information, including available discounts, how to schedule services, and more, please reference the table below. Click here [PDF] for a printer-friendly version.
Vendor Name
Service
Discount
Contact Information
CQ Fluency
Bilingual proficiency testing services
10%
Kelly Marek

Kelly.Marek@CQFluency.com and CignaCQTeam@CQFluency.com
 
Written translation services
10%
Joe DiDamo

Joe.Didamo@CQFluency.com and CignaCQTeam@CQFluency.com
 
Telephonic interpreter services
5%
Kelly Marek

Kelly.Marek@CQFluency.com and CignaCQTeam@CQFluency.com
 
Face-to-face (in-person) interpreter services
5%
 
 
Video remote services
5%
 
Interpreting Services International (ISI)
Written translation services
10%
Marc Chen

CignaCLU@ISITrans.com
Include this information in your email:
  • Subject line: Cigna HCP request for translation services
  • Language combination (e.g., source language in English, target language in Spanish).
  • Final documents (a source file is preferred to a PDF).
  • Reference files, if applicable.
  • Requested due date.
  • Purchase order number or project number.
  • Health care provider office contact information. Include name, address, and telephone number.
  • Bill-to information.
  • Any other helpful information about your request.
  • Attachment, document, or text to be translated.
LanguageLine Solutions
Telephonic interpreter services
Audio calls: $1.95 per minute
Video calls: $2.95 per minute
Please contact your Provider Relations Representative for instructions on obtaining these discounts from LanguageLine Solutions.

Additional information

For more information about discounts for language assistance services, including the Federal and state-specific laws, view the Language Assistance Services flyer [PDF].

If you have questions about the law or language assistance services, including how to keep compliant for any particular state, please call Provider Services at 800.88Cigna (882.4462) or contact your Provider Relations Representative.

*Services are provided by independent companies/entities and not affiliates of Cigna. Cigna does not endorse any third party products and has not reviewed any marketing claims for such products. You are required to pay any charges directly to participating vendors who are solely responsible for their products or services. Discount offers are subject to change at any time without notice.

Related Documents

California Language Assistance Program Training for Providers and Staff [PDF] California Language Assistance Program – Cigna medical requirements Patient Health Care Preferences Questionnaire [PDF] Notice of a Patient's Right to an Interpreter [PDF]

More Resources on Health Equity

Tips for Working with a Language Interpreter African American/Black Health Disparities LGBT Health Disparities Commonly Used Patient Forms in Spanish Promoting Colon Cancer Screening in the African-American Community Explore all resources on Cultural Competency and Health Equity

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