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  • Home Legal Legal and Privacy Information Member Privacy Forms

    Privacy Forms 

    The forms on this page are to be used to submit requests for Cigna Healthcare, its affiliates, and subsidiaries.

    Cigna Healthcare and Behavioral Health Privacy Forms

    The following forms are used to submit requests for Cigna HealthcareSM and Behavioral Health.

    To make a request, print and complete the appropriate form and mail it to the address indicated on the form.

    If you want to obtain a copy of your health care information that Cigna Healthcare maintains or obtain a copy of your health care diagnosis and treatment code information, use this form:

    Request for Access to Protected Health Information
    English [PDF]   Español [PDF]   Chinese [PDF]

    If you want to receive Cigna Healthcare correspondence at a confidential address or limit who your health care information is released to or how it is used, use this form:

    • Request for Confidential Communications or Restrictions
      English [PDF]   Español [PDF]   Chinese [PDF]
    • Request for Confidential Communications for Vermont Resident Crime Victims
      English [PDF]
    • Fax state specific forms to 1 (877) 815-4827 or (859) 410-2419. You can also call the phone number on the back of your ID card and speak with a Customer Service Associate

    If you want to identify someone else who will make health care decisions for you, use this form:

    Request for Personal Representative English [PDF]   Español [PDF]   Chinese [PDF]

    If you want to allow someone else (such as a spouse, friend or attorney) to access your health care information, use this form:

    Authorization for Disclosure of Protected Health Information English [PDF]   Español [PDF]   Chinese [PDF]

    Written requests for an amendment to your PHI, an accounting of disclosures, statement of disagreement, or to change/revoke a prior request, may be mailed to:

    Cigna Healthcare Central HIPAA Unit,
    PO Box 188014,
    Chattanooga, TN 37422

    CareAllies® Health Care Privacy Forms

    To make a request, print and complete the appropriate form and mail it to the address indicated on the form.

    If you want to obtain a copy of your health care information that Care Allies maintains, use this form:

    Request for Access to Protected Health Information
    English [PDF]   Español [PDF]   Chinese [PDF]

    If you want to identify someone else who will make health care decisions for you, use this form:

    Request for Personal Representative
    English [PDF]   Español [PDF]   Chinese [PDF]

    If you want to allow someone else (such as a spouse, friend or attorney) to access your health care information, use this form:

    Authorization for Disclosure of Protected Health Information
    English [PDF]   Español [PDF]   Chinese [PDF]

    Written requests for an amendment to your PHI, an accounting of disclosures, statement of disagreement, or to change/revoke a prior request, may be mailed to:

    CareAllies Privacy Office HIPAA Unit,
    PO Box 188014,
    Chattanooga, TN 37422

    Cigna Global Health Benefits Privacy Forms

    Use these if you are a Cigna Healthcare International customer.

    If you need to make a request mentioned in the "Cigna Global Health Benefits Notice of Privacy Practices," you must provide the request in writing. You can either send a written request or provide one of the forms listed below.

    To use a form to submit a request, select the appropriate link to print the form you need. Please send all signed and completed forms to the address below.

    U.S. Customers

    Canadian Customers

    CLIC Consent to Disclose Personal Health Information [PDF]

    Privacy Office
    Cigna Global Health Benefits
    300 Bellevue Parkway
    Wilmington, DE 19809

    Evernorth Care Group Forms

    Use these if you are a Evernorth® Care Group customer. Evernorth Care Group is the group practice division of Cigna HealthCare of AZ.

    Authorization/Notification to Release Protected Health Information-English [PDF]

    Authorization/Notification to Release Protected Health Information-Spanish [PDF]

    Request to Amend Personal Health Information (ENG) (SPA) [PDF]

    Request for Restriction on Disclosure of Personal Health Information [PDF]

    Request for Representative (ENG) (SPA) [PDF]

    Change/Revocation Request (ENG) (SPA) [PDF]

    Notification of Privacy/Confidential Communication (ENG) (SPA) [PDF]

    Please note: Evernorth Care Group will not disclose confidential information without your authorization unless it is necessary to provide your treatment, pay your Medical Group claims, administer health benefits, support Cigna Healthcare programs or services, or as otherwise required or permitted by law. We will not, for example, give your confidential information to a credit agency, a telemarketer or a prospective employer. We will not sell, rent or license the confidential information you provide to us including any information you provide within our public Web sites unless you authorize it. The Privacy Notice that each Evernorth Care Group patient receives from his/her physician describes more fully how we use your information. You may also read a copy of the Evernorth Care Group Privacy Notice on this Web site.

    Health Care Claims

    If you need to file a health care claim, we have forms for medical, dental, family leave, and more.

    Need help finding something?

    Please call 1 (800) 997-1654 Monday - Friday, 9 am - 5 pm, ET.

    If you are an individual with a disability and need assistance to access our services, you can call us at 1 (800) 853-2713 (TTY: 711) Monday - Friday, 9 am - 5 pm, ET.

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  • Disclaimer

    Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

    All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of The Cigna Group.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details