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Filing a Claim

Find out how to file a disability claim to Cigna by phone, online, fax, or email.

The last thing you need to worry about now is filling out forms and paperwork. We get that. That’s why we want to make it as easy as possible for you to file a disability claim so you can focus on what matters most: your health and well-being.

  • Short-term disability: Contact your employer on, or before, your first day out of work. Tell them when and for how long you plan to be absent. Then contact Cigna to file your claim. Most plans require notification within 7 days. Consult your plan for exact timing.
  • Long-term disability: Contact Cigna at least 30 days before the start of your long-term disability. If you have Cigna short-term disability, the claim will automatically be started for you.

Check your benefits package to see if your employer uses a customized intake phone number.

Phone

Phone Call toll-free 1 (800) 36-Cigna [1 (800) 362-4462], or 1 (866) 562-8421 (Español). You can speak with a Cigna customer service representative to file your claim Monday - Friday, 7:00 am - 7:00 pm Central time.

At the end of your claim intake call, you can give us permission to get your medical information by answering “Yes” on a recorded message. You can call us to cancel your permission at any time.

Online

Complete and submit the online claim form 24 hours a day, 7 days a week.

By Fax, Email, or Mail

Download the appropriate forms to complete, sign, and return. Please also print and sign a disclosure authorization form which will give Cigna permission to collect information regarding your claim.

Forms

Short-Term Disability

Long-Term Disability

Disability Disclosure Authorization

You can also:

Cigna will mail you a form to give us permission to get other information we may need to finish processing your claim. We’ll contact your doctor for medical information and your employer for information about your job duties. You can call us to cancel your permission at any time.

Claim Status

Once your claim is submitted you can review the status by logging in to myCigna.com.1

Information you or your family member should have handy when submitting a disability claim:

  • Your contact information, including Social Security number, and email address
  • Your health care provider’s (doctor and/or hospital) name, address, and telephone number
  • Your last day worked, or date of injury/onset of illness or expected delivery date, if you’re pregnant
  • The dates of your first, last, and next visit to the doctor
  • Your supervisor’s name, telephone number, and email address
  • The amount of money (if applicable) you’re receiving from other sources (e.g., Workers’ Compensation, Social Security, State Disability, Pension)
  • A previous history of similar conditions, diagnosis, treatments, medications, and any medical testing that was performed (if applicable)

Helpful Resources

Living and Working with Common Conditions

Find the option that best describes your job setting for tips on how to be more comfortable and safe as you get back into the swing of things at work.

Learn More About Common Health Conditions

When you’re living–and working–with a health condition, it can be tough. But learning ways to cope with your health issues in the workplace can go a long way to improving your comfort, happiness, and success on the job.

Living Healthy

If you’re a Cigna customer, you’ve got access to a variety of resources to help improve your physical, emotional, and financial health.

A nurse helps a patient walk in the hospital

1When submitting a claim by mail or fax we recommend completing a disability disclosure authorization and including it with the claim form. This will enable Cigna to work with your medical professional or health care provider and process your claim more quickly.

This information is provided by Cigna solely for informational purposes and does not constitute legal advice or a legal opinion on any specific facts or circumstances. Cigna FMLA and disability plan services are offered by Life Insurance Company of North America or Cigna Life Insurance Company of New York.