Skip to main navigation
Skip to main content
Skip to footer
For
Medicare
For
Providers
For
Brokers
For
Employers
Español
For Individuals & Families:
For Individuals & Families
Medical
Dental
Other Supplemental
Explore coverage through work
How to Buy Health Insurance
Types of Dental Insurance
Open Enrollment vs. Special Enrollment
See all topics
Shop for Medicare plans
Member Guide
Find a Doctor
Log in to myCigna
Home
Knowledge Center
Wellness Library
Hospital Patient Advocates
Hospital Patient Advocates
Overview
How can a hospital patient advocate help you?
Most hospitals have one or more patient advocates on staff. They are people you and your family can turn to for help in dealing with various problems you may have during your hospital stay.
An advocate may:
- Make sure that you and your family know all the facts about your condition and your care.
- Give you and your family emotional support.
- Help you get copies of your medical records.
- Help with delays in getting tests, treatment, or information.
- Work with the hospital when you have complaints.
- Work with your employer if you're facing possible job discrimination because of medical issues.
- Help you understand and deal with hospital bills and your insurance.
Where else can you get professional support?
Not all hospitals have patient advocates. But you may be able to find help elsewhere.
- Your employer may offer patient advocacy services as part of your benefit package.
- Your insurance company may employ advocates who can help you with hospital billing problems.
- You may be able to hire a private patient advocate. These professionals offer a wide range of services. These can include being with you when you talk to your doctor, checking your records for medical errors, and making sure that your questions are always answered.
The Patient Advocate Foundation (www.patientadvocate.org) offers free advice and assistance to people who need help with medical bills and insurance company appeals.
How can friends and family help?
Having a relative or friend as your helper during your hospital stay is always a good idea. Depending on your condition, this helper can:
- Spend time in your room with you, watching over you.
- Alert nurses when something is wrong or you need something.
- Make sure you get your questions answered and ask questions you haven't thought of.
- Take notes during doctor visits.
- Make sure you get your medicines on time.
- Get on the Internet and do research for you.
Ideally, this helper will also be the person you have named as your health care agent.
Current as of: April 30, 2024
Author: Ignite Healthwise, LLC Staff
Clinical Review Board
All Healthwise education is reviewed by a team that includes physicians, nurses, advanced practitioners, registered dieticians, and other healthcare professionals.
This information does not replace the advice of a doctor. Ignite Healthwise, LLC, disclaims any warranty or liability for your use of this information. Your use of this information means that you agree to the Terms of Use. Learn how we develop our content.
To learn more about Ignite Healthwise, LLC, visit webmdignite.com.
© 2024 Ignite Healthwise, LLC. Healthwise, Healthwise for every health decision, and the Healthwise logo are trademarks of Ignite Healthwise, LLC.
Related Links
Hospital Discharge Planning
Understanding Health Insurance
Choosing a Health Care Agent
Managing Your Medical Bills
Navigating Your Hospital Stay
<cipublic-spinner variant="large"><span>Loading…</span></cipublic-spinner>