Shop for Plans
Shop for your own coverage
Plans through your employer
Learn about the medical, dental, pharmacy, behavioral, and voluntary benefits your employer may offer.
Learn
Looking for Medicare coverage?
Pinkeye
Overview
Pinkeye is very common. It usually isn't serious and goes away in 7 to 10 days without medical treatment.
Most cases of pinkeye are caused by:
- Infections caused by viruses or bacteria.
- Dry eyes from lack of tears or exposure to wind and sun.
- Chemicals, fumes, or smoke (chemical conjunctivitis).
- Allergies.
Viral and bacterial pinkeye are contagious. They spread very easily. Poor hand-washing is the main cause of the spread of pinkeye. Sharing an object, such as a washcloth or towel, with a person who has pinkeye can spread the infection.
Viral pinkeye
Viral pinkeye is often caused by an adenovirus, which is a common respiratory virus that can also cause a sore throat or upper respiratory infection. The herpes virus can also cause viral pinkeye.
Symptoms include:
- Redness in the white of the eye.
- Swelling of the eyelids.
- An itching or burning feeling of the eyelids.
- Swollen and tender areas in front of the ears.
- A lot of tearing.
- Clear or slightly thick, whitish drainage.
Viral pinkeye symptoms usually get better on their own in 7 to 10 days. But they may last up to 3 weeks and can become ongoing or chronic.
Pinkeye may be more serious if you:
- Have a condition that decreases your body's ability to fight infection (
impaired immune system ). - Have vision in only one eye.
- Wear contact lenses.
If the pinkeye is caused by a virus, the person can usually return to day care, school, or work when symptoms start to improve. This most often takes 3 to 5 days. Medicines aren't usually used to treat viral pinkeye, so it's important to prevent the spread of the infection. Pinkeye caused by a herpes virus, which is rare, can be treated with an antiviral medicine. Home treatment of viral pinkeye symptoms can help you feel more comfortable while the infection goes away.
Bacterial pinkeye
An infection may occur when bacteria enter the eye or the area around the eye. Some common infections that cause pinkeye include:
- Staph infection.
- Streptococcal (strep) infection.
-
Haemophilus influenzae type b (Hib).
Symptoms include:
- Redness in the white of the eye.
- Gray or yellow drainage from the eye. This drainage may cause the eyelashes to stick together.
-
Mild pain . - Swelling of the upper eyelid. It may make the lid appear to droop (pseudoptosis).
Bacterial pinkeye may cause more drainage than viral pinkeye. Bacterial infections usually last 7 to 10 days without antibiotic treatment and 2 to 4 days with antibiotic treatment. The person can usually return to day care, school, or work 24 hours after an
Red eye
Red eye is a more general term that includes not only pinkeye but also many other problems that cause redness on or around the eye, not just the lining. Pinkeye is the main cause of red eye. Red eye has other causes, such as:
- Foreign objects, such as metal or insects.
- Scrapes, sores, or injury to or infection of deeper parts of the eye (for example, uveitis, iritis, or keratitis).
-
Glaucoma . - Infection of the eye socket and areas around the eye.
Swollen, red eyelids may also be caused by
Check Your Symptoms
The medical assessment of symptoms is based on the body parts you have.
- If you are transgender or nonbinary, choose the sex that matches the body parts (such as ovaries, testes, prostate, breasts, penis, or vagina) you now have in the area where you are having symptoms.
- If your symptoms aren’t related to those organs, you can choose the gender you identify with.
- If you have some organs of both sexes, you may need to go through this triage tool twice (once as "male" and once as "female"). This will make sure that the tool asks the right questions for you.
Many things can affect how your body responds to a symptom and what kind of care you may need. These include:
- Your age. Babies and older adults tend to get sicker quicker.
- Your overall health. If you have a condition such as diabetes, HIV, cancer, or heart disease, you may need to pay closer attention to certain symptoms and seek care sooner.
- Medicines you take. Certain medicines, such as blood thinners (anticoagulants), medicines that suppress the immune system like steroids or chemotherapy, herbal remedies, or supplements can cause symptoms or make them worse.
- Recent health events, such as surgery or injury. These kinds of events can cause symptoms afterwards or make them more serious.
- Your health habits and lifestyle, such as eating and exercise habits, smoking, alcohol or drug use, sexual history, and travel.
Try Home Treatment
You have answered all the questions. Based on your answers, you may be able to take care of this problem at home.
- Try home treatment to relieve the symptoms.
- Call your doctor if symptoms get worse or you have any concerns (for example, if symptoms are not getting better as you would expect). You may need care sooner.
Symptoms of serious illness may include:
- A severe headache.
- A stiff neck.
- Mental changes, such as feeling confused or much less alert.
- Extreme fatigue (to the point where it's hard for you to function).
- Shaking chills.
Symptoms of serious illness in a baby may include the following:
- The baby is limp and floppy like a rag doll.
- The baby doesn't respond at all to being held, touched, or talked to.
- The baby is hard to wake up.
Pain in adults and older children
- Severe pain (8 to 10): The pain is so bad that you can't stand it for more than a few hours, can't sleep, and can't do anything else except focus on the pain.
- Moderate pain (5 to 7): The pain is bad enough to disrupt your normal activities and your sleep, but you can tolerate it for hours or days. Moderate can also mean pain that comes and goes even if it's severe when it's there.
- Mild pain (1 to 4): You notice the pain, but it is not bad enough to disrupt your sleep or activities.
Pain in children under 3 years
It can be hard to tell how much pain a baby or toddler is in.
- Severe pain (8 to 10): The pain is so bad that the baby cannot sleep, cannot get comfortable, and cries constantly no matter what you do. The baby may kick, make fists, or grimace.
- Moderate pain (5 to 7): The baby is very fussy, clings to you a lot, and may have trouble sleeping but responds when you try to comfort him or her.
- Mild pain (1 to 4): The baby is a little fussy and clings to you a little but responds when you try to comfort him or her.
Certain health conditions and medicines weaken the immune system's ability to fight off infection and illness. Some examples in adults are:
- Diseases such as diabetes, cancer, heart disease, and HIV/AIDS.
- Long-term alcohol and drug problems.
- Steroid medicines, which may be used to treat a variety of conditions.
- Chemotherapy and radiation therapy for cancer.
- Other medicines used to treat autoimmune disease.
- Medicines taken after organ transplant.
- Not having a spleen.
Certain health conditions and medicines weaken the immune system's ability to fight off infection and illness. Some examples in children are:
- Diseases such as diabetes, cystic fibrosis, sickle cell disease, and congenital heart disease.
- Steroid medicines, which are used to treat a variety of conditions.
- Medicines taken after organ transplant.
- Chemotherapy and radiation therapy for cancer.
- Not having a spleen.
Seek Care Now
Based on your answers, you may need care right away. The problem is likely to get worse without medical care.
- Call your doctor now to discuss the symptoms and arrange for care.
- If you cannot reach your doctor or you don't have one, seek care in the next hour.
- You do not need to call an ambulance unless:
- You cannot travel safely either by driving yourself or by having someone else drive you.
- You are in an area where heavy traffic or other problems may slow you down.
Make an Appointment
Based on your answers, the problem may not improve without medical care.
- Make an appointment to see your doctor in the next 1 to 2 weeks, or contact your telehealth provider.
- If appropriate, try home treatment while you are waiting for the appointment.
- If symptoms get worse or you have any concerns, call your doctor or telehealth provider. You may need care sooner.
What are your options for medical care?
Today your options for where to get your medical care are greater than ever before. You may not even have to leave your home to get the care you want and need. You can choose based on what your health problem is and what works best for you.
- Telehealth is a video call with a health care provider. It can be a convenient way to get medical advice or treatment. Some insurers provide access to telehealth that may be available 24 hours a day. Telehealth for less serious problems may cost less and be faster than in-person clinic visits.
- Urgent care and retail clinics are options if you don't have a doctor, you can't or don't want to wait to see your own doctor, or a telehealth visit can’t treat the problem.
- Virtual care from your primary provider or a telehealth service can be delivered through your smartphone, computer, or tablet.
Seek Care Today
Based on your answers, you may need care soon. The problem probably will not get better without medical care.
- Call your doctor or telehealth provider today to discuss the symptoms and arrange for care.
- If you cannot reach your doctor or telehealth provider or you don't have one, seek care today.
- If it is evening, watch the symptoms and seek care in the morning.
- If the symptoms get worse, seek care sooner.
What are your options for medical care?
Today your options for where to get your medical care are greater than ever before. You may not even have to leave your home to get the care you want and need. You can choose based on what your health problem is and what works best for you.
- Telehealth is a video call with a health care provider. It can be a convenient way to get medical advice or treatment. Some insurers provide access to telehealth that may be available 24 hours a day. Telehealth for less serious problems may cost less and be faster than in-person clinic visits.
- Urgent care and retail clinics are options if you don't have a doctor, you can't or don't want to wait to see your own doctor, or a telehealth visit can’t treat the problem.
- Virtual care from your primary provider or a telehealth service can be delivered through your smartphone, computer, or tablet.
Call 911 Now
Based on your answers, you need emergency care.
Call 911 or other emergency services now.
Sometimes people don't want to call 911. They may think that their symptoms aren't serious or that they can just get someone else to drive them. Or they might be concerned about the cost. But based on your answers, the safest and quickest way for you to get the care you need is to call 911 for medical transport to the hospital.
Self-Care
- Wash your hands often. Always wash them before and after you treat pinkeye or touch your eyes or face.
- Use moist cotton or a clean, wet cloth to remove crust. Wipe from the inside corner of the eye to the outside. Use a clean part of the cloth for each wipe.
- Put cold or warm wet cloths on your eye a few times a day if the eye hurts.
- Do not wear contact lenses or eye makeup until the pinkeye is gone. Throw away any eye makeup you were using when you got pinkeye. Clean your contacts and storage case. If you wear disposable contacts, use a new pair when your eye has cleared and it is safe to wear contacts again.
- If the doctor gave you antibiotic ointment or eyedrops, use them as directed. Use the medicine for as long as instructed, even if your eye starts looking better soon. Keep the bottle tip clean, and do not let it touch the eye area.
- To put in eyedrops or ointment:
- Tilt your head back, and pull your lower eyelid down with one finger.
- Drop or squirt the medicine inside the lower lid.
- Close your eye for 30 to 60 seconds to let the drops or ointment move around.
- Do not touch the ointment or dropper tip to your eyelashes or any other surface.
- Do not share towels, pillows, or washcloths while you have pinkeye.
Treating viral pinkeye in a child
Make your child comfortable
- Use moist cotton or a clean, wet cloth to remove the crust from your child's eyes. Wipe from the inside corner of the eye to the outside. Use a clean part of the cloth for each wipe.
- Put cold or warm wet cloths on your child's eyes a few times a day if the eyes hurt or are itching.
- Do not have your child wear contact lenses until the pinkeye is gone. Clean the contacts and storage case.
- If your child wears disposable contacts, get out a new pair when the eyes have cleared and it is safe to wear contacts again.
Prevent pinkeye from spreading
- Wash your hands and your child's hands often. Always wash them before and after you treat pinkeye or touch your child's eyes or face.
- Do not have your child share towels, pillows, or washcloths while your child has pinkeye. Use clean linens, towels, and washcloths each day.
- Do not share contact lens equipment, containers, or solutions.
Treating bacterial pinkeye in a child
Use antibiotics as directed
If the doctor gave your child antibiotic medicine, such as an ointment or eyedrops, use it as directed. Do not stop using it just because your child's eyes start to look better. Your child needs to take the full course of antibiotics. If your child isn't able to hold still, have another adult help you with their care.
To put in eyedrops or ointment:
- Tilt your child's head back and pull the lower eyelid down with one finger.
- Drop or squirt the medicine inside the lower lid.
- Have your child close the eye for 30 to 60 seconds to let the drops or ointment move around.
- Keep the bottle tip clean. Do not touch the tip of the bottle or tube to your child's eye, eyelid, eyelashes, or any other surface.
Make your child comfortable
- Use moist cotton or a clean, wet cloth to remove the crust from your child's eyes. Wipe from the inside corner of the eye to the outside. Use a clean part of the cloth for each wipe.
- Put cold or warm wet cloths on your child's eyes a few times a day if the eyes hurt or are itching.
- Do not have your child wear contact lenses until the pinkeye is gone. Clean the contacts and storage case.
- If your child wears disposable contacts, get out a new pair when the eyes have cleared and it is safe to wear contacts again.
Prevent pinkeye from spreading
- Wash your hands and your child's hands often. Always wash them before and after you treat pinkeye or touch your child's eyes or face.
- Do not have your child share towels, pillows, or washcloths while your child has pinkeye. Use clean linens, towels, and washcloths each day.
- Do not share contact lens equipment, containers, or solutions.
- Do not share eye medicine.
When to call for help during self-care
Call a doctor if any of the following occur during self-care at home:
- Vision changes, such as blurred vision, loss of vision, or double vision.
- Pain or drainage that does not get better.
- New blood in the eye.
- New sensitivity to light.
- New signs of infection, such as redness, swelling, pus, or a fever.
- Symptoms occur more often or are more severe.
Learn more
-
Chemical Pinkeye (Conjunctivitis) -
Eye Problems: Using Eyedrops and Eye Ointment
Current as of: July 31, 2024
Author:
All Ignite Healthwise, LLC education is reviewed by a team that includes physicians, nurses, advanced practitioners, registered dieticians, and other healthcare professionals.
This information does not replace the advice of a doctor. Ignite Healthwise, LLC, disclaims any warranty or liability for your use of this information. Your use of this information means that you agree to the
To learn more about Ignite Healthwise, LLC, visit
© 2024-2025 Ignite Healthwise, LLC.
Related Links
Page Footer
I want to...
Audiences
Secure Member Sites
The Cigna Group Information
Disclaimer
Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see
All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.