Urgent Care vs. the Emergency Room
What's the difference between the two?
It's important to know where to go when you're dealing with an illness or injury. Let's look at the difference between an urgent care center and an emergency room to help you choose the right care.
If you need immediate medical attention, your first thought may be to go to the
If you have a life threatening situation, go to your nearest emergency room or call 911.
Urgent Care Centers
Urgent care centers handle non-life-threatening situations, and many are staffed with doctors and nurses who have access to x-rays and labs onsite. Most urgent care centers are open late and on weekends and holidays.
Choosing an urgent care center over the ER can save you time and money.
An urgent care center can treat you for common conditions such as:
- Earaches and infections
- Minor cuts, sprains, and burns
- Fever and flu symptoms
- Cough, cold, and sore throat
- Animal bites
- Mild asthma
- Urinary tract infections
- Back and joint pain
Emergency rooms are meant for true medical emergencies. They can handle trauma, x-rays, surgical procedures, and other life-threatening situations. Most hospitals have an emergency room that's open 24 hours a day, seven days a week.
An emergency room may be best if you experience:
- Sudden numbness or weakness
- Disorientation or difficulty speaking
- Sudden dizziness or loss of coordination
- Seizure or loss of consciousness
- Shortness of breath or severe asthma attack
- Head injury/major trauma
- Blurry or loss of vision
- Severe cuts or burns
- Heart attack, chest pain, or chest pressure
- Uncontrolled bleeding
- Coughing or vomiting blood
- Severe allergic reactions
Explore Our Plans and Policies
Plans may vary. Includes eligible in-network preventive care services. Some preventive care services may not be covered, including most immunizations for travel. Check your plan documents for details about your specific medical plan coverage.
I want to...
Secure Member Sites
The Cigna Group Information
Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see
All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.