For security reasons, Cigna.com no longer supports your browser version. Please update your browser, or use an alternative browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox for the best Cigna.com experience.
Get the personalized care you need, without the travel or the waiting room.
When you need care, you don’t always have the energy or time to leave the house. But what if you could get the care you needed right in the comfort of your own home? With Cigna, it’s easy to get care without going anywhere.
Cigna has partnered with MDLIVE®, a national virtual care provider, to provide an expansive suite of convenient virtual care options. MDLIVE’s national network of board-certified doctors, dermatologists, psychiatrists and therapists provides personalized care for hundreds of medical and behavioral health needs. That means you and your covered family members can talk to a board-certified medical provider or therapist right from your phone, tablet or computer — all in the comfort and safety of your own home. It’s private, secure and covered by your health plan.1
Virtual care is a convenient option when:
- You have a nonemergency issue and want to avoid germ exposure in an urgent care clinic or ER
- You’re traveling and need care
- You need to speak with a counselor or psychiatrist
- You have a skin condition that needs treatment, but it might be weeks before you can get an appointment with a traditional dermatologist
- Your primary care provider or pediatrician isn’t available
- You’re looking for a convenient way to get a preventive checkup
- It's after normal business hours, a weekend or holiday
Yes, even from your couch. On a holiday weekend.
Virtual urgent care
Get on-demand access, 24/7/365, to board-certified providers and pediatricians via video or phone for the same (or lower) cost of an in-office visit. It’s also a convenient and affordable alternative to urgent care centers and the emergency room. MDLIVE providers can treat you for a wide variety of minor medical conditions. They can even send a prescription to your local pharmacy, if appropriate. View common medical conditions treated.
Yes, even from the comfort of your own home.
Virtual primary care
Now there's a convenient way to get routine checkups and preventive screenings to identify and manage conditions early.3 You can build a relationship with the same primary care provider (PCP) and receive referrals to specialists. Appointments are available evenings and weekends for your convenience. Plus, wellness screenings are available at no cost to you.4 Simply make your appointment online, then visit a lab for your blood work and biometrics.5
Yes, even when the waiting room isn’t an option.
Virtual dermatology6
When you need to see a dermatologist, it’s important to receive that care and treatment promptly — especially if you’re dealing with a rash, suspicious spot or other condition. Now it’s easy to connect to a board-certified dermatologist without the long wait. Get convenient care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots and more. There's no appointment required. And you’ll receive a diagnosis and customized treatment plan, usually within 24 hours.7
Yes, even from the privacy of your kitchen table.
Behavioral virtual care8
You can also talk securely via video or phone with a licensed counselor, therapist or psychiatrist through MDLIVE®. Simply schedule an appointment online for behavioral or mental health conditions. You can even have a prescription sent to your local pharmacy, if appropriate. View common behavioral conditions treated.
Virtual urgent care FAQ.
A typical visit is about 10 minutes.
MDLIVE is a covered benefit through your Cigna health plan. You will only be responsible for your co-pay, deductible or co-insurance. Your cost will be displayed before you start your visit. The cost is the same, even at night, on the weekend, or a holiday.
Cigna customers and covered dependents with Cigna medical coverage are eligible to use virtual care.
Yes. To have a visit for your child, create your own account/health profile first, and then add any children under the age of 18 to your profile. When you start a visit, you’ll be asked who the visit is for – select the child as the patient for the visit. Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPAA). Children 18 and under must be accompanied by an adult during the visit.
Yes, if deemed appropriate by the provider based on his/her clinical expertise and the medical conditions presented during the time of your visit. The provider can send prescriptions electronically to the pharmacy you select. Virtual care providers are prohibited by law from prescribing controlled substances. In addition to controlled substances, the following other medications cannot be prescribed through virtual care visits:
- DEA-controlled medications (including ADHD stimulant medications and anti-anxiety benzodiazepines)
- Lifestyle medication (medications for erectile dysfunction (ED), hair loss or weight loss)
- Detox medications (e.g., Suboxone, Methadone)
- Medications intended for intramuscular injections
- Medications that require regular lab work and monitoring when lab work is not present for review during the virtual visit
- Sleep medications
- Medicinal marijuana
*Prescriptions are at the physician’s discretion and are only available for certain types of muscle relaxants for treatment of an acute condition for a maximum of 5 days with no refills.
You can get treated for a variety of common minor medical health conditions, such as:
General health
- Allergies
- Birth control*
- Cold & flu
- Cough
- COVID-19 assessment
- Ear pain
- Headache
- Insect bites
- Prescriptions
- Pink eye
- Rash
- Sinus problems
- Sore throat
- UTI (Adult females, 18+)
- Yeast infections
*Birth control can be prescribed in pill form only. Service available for women 18-45 who are not currently pregnant and have had a normal blood pressure reading in the past 6 months. New and renewal prescriptions available.
Pediatric care
- Cough
- Congestion
- Colds or flu
- Bronchitis
- Constipation
- Nausea
- Pink eye
- Vomiting
Please note: Virtual care should not be used for emergencies. If you think you may be experiencing an emergency, call 911 immediately.
You may pay with credit and debit cards, as well as health savings accounts and flexible spending accounts. You will be charged at time of service.
Cigna customers and their covered dependents can access virtual care through myCigna.com, where you can:
- View professional information about providers and their availability
- Select any physician from the MDLIVE physician network
- Request a video3 or phone visit, as well as the time you wish to have your visit
Virtual primary care FAQ.
Virtual Primary Care provides a full suite of primary care services, including preventive wellness screenings and routine care for everyday health needs and chronic conditions. It gives you access to board-certified doctors from almost anywhere via video or phone, with evening and weekend appointments available.
Absolutely. You can choose the same doctor for every visit, so you can build a relationship with him or her over time. You also have the option to switch at any time.
Cigna customers 18+ are welcome to receive virtual primary care.
A virtual wellness screening is an appointment with a board-certified doctor offered through MDLIVE for Cigna. Your screening is conducted by video or phone and can identify health issues such as diabetes, high cholesterol and other risk factors before they become more serious. You’ll also review other elements of a healthy life like diet, exercise, and emotional well-being. Your doctor will guide you through appropriate next steps for care if health issues are identified.
Virtual wellness screenings and the associated lab work are covered at no cost to you, as part of your preventive care benefits through your health plan.4
Virtual wellness screenings can identify common health problems such as high cholesterol, high blood pressure, diabetes, asthma, chronic obstructive pulmonary disorder (COPD), obesity, allergies and depression.
Your doctor will use the results of your blood work, biometrics collected at the lab, your health risk assessment and a focused discussion during your virtual wellness screening to understand your overall health profile and identify health concerns.
Before meeting with the doctor, the MDLIVE platform will prompt you to complete a thorough health profile and health risk assessment. Your doctor will review this information in advance of your virtual wellness screening to better understand your history, lifestyle, and health concerns.
Virtual dermatology FAQ.
Dermatologists are able to care for most common skin, hair, and nail issues by seeing photos and a description of the condition. You will answer a few basic questions, provide a brief medical history, describe your symptoms, and upload photos of your condition you are seeking treatment for. Within 72 hours — and usually within 24 hours — you are notified of your diagnosis and treatment plan from a board-certified dermatologist. Prescriptions, if appropriate, will be sent to your local pharmacy.
In addition, you may submit a message to your dermatologist for up to 30 days after your visit through the portal if you have an additional question or comment — at no additional cost.
MDLIVE dermatologists are trained to diagnose and treat many of the most common medical conditions affecting the skin, hair, and nails. Some of the most commonly treated conditions include but are not limited to acne, dermatitis, eczema, folliculitis, psoriasis, rosacea, and more.
Virtual dermatology is available 24 hours a day, 7 days a week, 365 days a year, even on holidays. Virtual dermatology is a convenient alternative to visiting the dermatologist’s office or as a way to avoid a lengthy wait for an in-office appointment.
Adults and minors under the age of 18 can be seen with parent or guardian consent.
Please note that pregnant or nursing mothers, or those who are trying to become pregnant, are not permitted to conduct a virtual dermatology visit. Virtual dermatology services are not to be used in the event of an emergency. In case of a life-threatening medical emergency, dial 911 immediately.
While most issues are successfully resolved virtually, the doctor may determine that an in-office visit is needed for a more accurate diagnosis or to best address the condition. An in-office visit would be outside of MDLIVE dermatology services, and payment or insurance coverage for those services would be separate. Patients who are unable to be treated online are fully refunded the cost for their MDLIVE appointment.
MDLIVE is a covered benefit through your Cigna health plan. You will only be responsible for your co-pay, deductible, or co-insurance. Your visit cost will be displayed before starting a visit.
We have the largest national network of dermatologists certified by the American Board of Dermatology or the American Osteopathic Association. All dermatologists live in the United States and only see patients in states for which they are licensed. Each dermatologist is credentialed according to National Committee for Quality Assurance (NCQA) guidelines.
Yes! You may select any dermatologist in our network who is licensed to practice in your state. If you are currently seeing a dermatologist and they are in our network, you may select that doctor — or pick someone new. If you choose “no preference,” you will be treated by the next available dermatologist licensed to practice in your state.
You may submit questions via message to your online dermatologist for up to 30 days after your visit through the MDLIVE portal at no extra cost if you have an additional question. Simply follow the same login process and click on “Start/Resume Visit,” where you will see the option to message your doctor.
Virtual behavioral care FAQ.
With behavioral virtual care, you can see a counselor or psychiatrist through MDLIVE’s secure, live video connection using your smart phone or computer.
MDLIVE has a national network of licensed doctoral-level psychologists and master’s level therapists, as well as board-certified psychiatrists. Each provider is credentialed according to NCQA guidelines and trained on best practices in behavioral virtual care.
MDLIVE is a covered benefit through your Cigna health plan. You will only be responsible for your co-pay, deductible, or co-insurance. Your cost will be displayed before you start your visit.
Visits with a counselor are typically 45 minutes. Initial visits with a psychiatrist last approximately 1 hour, while follow-up visits for medication management are 15 minutes.
MDLIVE virtual behavioral services can typically be scheduled within 4-7 days.
Absolutely. MDLIVE behavioral health services are meant to be ongoing. At the end of your visit, your provider will schedule a follow-up appointment.
Many providers have availability for appointments not only during daytime hours, but evenings and weekends, too. Once you choose a provider, you can set an appointment with them directly at a time convenient for both of you.
MDLIVE can help with stress due to parenting, finances, career or other major life changes all the way up to chronic concerns. Some examples of commonly treated conditions include:
- Addictions
- Aging & caregiver support
- Anxiety
- Bipolar
- Depression
- Grief & Loss
- LGBTQ+ support
- Life changes
- Obsessive Compulsive Disorder ()CD)
- Panic disorders
- Parenting support
- Phobias
- Relationship issues
- Stress management
- Trauma & PTSD
Only psychiatrists can prescribe medications. If the psychiatrist you see feels it’s appropriate, he or she will send your prescription electronically to the pharmacy of your choice. If your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for MDLIVE providers to sign and fax.;
Note: MDLIVE psychiatrists can prescribe many types of antidepressants and mood stabilizers, among other things. They cannot prescribe controlled substances (narcotics, benzodiazepines, or stimulants).
Currently, all visits are offered through secure online video or phone.
MDLIVE’s behavioral health services are not meant for emergencies or crisis situations. If you are experiencing an emergency, call 911 or go to your nearest emergency room. For crises, you may also call the National Suicide Prevention Lifeline at 1-800-273-8255. The call is free, and help is available 24 hours per day, 7 days per week.
1 Availability may vary by location and plan type and is subject to change. See vendor sites for details.
2 Not all providers offer virtual care. Video chat is not available in some areas.
3 Cigna customers who are 18+ are welcome to receive virtual primary care.
4 Not applicable to exempt plans with cost share. See your plan for details.
5 Limited to labs contracted with MDLIVE for virtual wellness screenings.
6 Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care.
7 Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours.
8 Check your plan document for details. Not all plans include coverage for behavioral services.