Cigna Plans in Arizona Recognized for Quality Care and Customer Service

PHOENIX, October 14, 2015 - Cigna's plans in Arizona have received top ratings for quality care and customer service. Most recently, Cigna (NYSE: CI) was the only Medicare Advantage HMO health plan in Arizona to receive a 5 out of 5 star rating by the Centers for Medicare & Medicaid Services (CMS).

CMS's Five-Star Quality Rating System rates Medicare Advantage plans on a scale of 1 to 5 stars, 5 being the highest, as a way to help consumers judge the quality and customer service of Medicare Advantage plan choices. Cigna's Medicare Advantage plans in Arizona have achieved a 4.5 out of 5 star rating from CMS for the last four consecutive years. No other Medicare Advantage HMO plan in the state of Arizona has a higher rating than Cigna HealthCare of Arizona.

Cigna will capitalize on its strong performance in the Medicare market by offering health, prescription drug, special needs and an enhanced premium plan in Phoenix for 2016. New this year, plans will also be offered in Tucson for 2016.

"Cigna's comprehensive benefit plans are designed to meet our customers' individual health care needs," said Rebecca Lindy, market manager and chief operations officer for Cigna HealthCare of Arizona Medicare Advantage Plan. "For the 2016 enrollment season, we will offer an enhanced premium plan for Medicare customers who may be looking for additional benefits, such as dental, transportation coverage to physician appointments and reimbursements for joining a fitness center."

Cigna Medicare Advantage beneficiaries have access to a broad network of primary care physicians and specialists, including Cigna Medical Group (CMG), a group practice division of Cigna HealthCare of Arizona. CMG is one of the Valley's largest multi-specialty group practices with 23 health care centers located throughout metropolitan Phoenix.

All plans offer extra benefits not covered under Original Medicare and are designed to help beneficiaries better manage their health and limit out-of-pocket medical expenses. Medicare beneficiaries can enroll in Cigna 2016 plans during the annual election period, which begins Oct. 15, 2015. Cigna is hosting seminars across the Valley about plan options for 2016. To find a seminar location or learn about plan details, please call toll free 1-855-561-3811 (TTY 711) seven days a week from 8 a.m. to 8 p.m. or visit

Additionally, earlier this fall, Cigna's HMO/POS plan was recognized by the National Committee for Quality Assurance (NCQA) as the top-rated commercial plan in Arizona with a 4 out of 5 rating, according to NCQA's Private Health Insurance Plan Ratings 2015-2016. The ratings compare the quality and services of more than 1,000 health plans and are based on the measurement of a health plan's performance in three categories: customer satisfaction, prevention and treatment.

"By working together with health care professionals and customers, we have a unique insight into a customer's health that affords us the opportunity to tailor solutions that can have the greatest impact on health and wellness," said Edward Kim, president and general manager for Cigna in Arizona. "The designations from CMS and NCQA underscore the value we can help deliver to our customers at every stage of their lives."

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has more than 89 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit Cigna-HealthSpring is contracted with Medicare for PDP plans, HMO and PPO plans in select states, and with select State Medicaid programs. Enrollment in Cigna-HealthSpring depends on contract renewal.

About Cigna Medical Group

Cigna Medical Group, a division of Cigna HealthCare of Arizona, is one of the Valley's largest multi-specialty group practices with 23 health care centers located throughout metropolitan Phoenix. Most health care centers are equipped with several medical services under one roof, so patients can see their doctor, fill prescriptions and get lab work done. Imaging, vision and hearing services are offered at select locations.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits, premiums and copayments may change on January 1 of each year. Formulary, provider and pharmacy network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B premium. Other providers are available in our network. CMG may also contract with other Medicare plans. Based on 2016 data from Medicare evaluates plans based on a 5-star rating system. Star ratings are calculated each year and may change from one year to the next.

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