Contact Us

Sterling Insurance is dedicated to meeting your needs and addressing any questions, comments or concerns you may have – it’s all part of our “Real People” service. Choose from one of the options below and a specially-trained representative will gladly assist you.

Sterling Customer Service hours are Monday – Friday, 5 a.m. – 5 p.m. Pacific Time.
General Customer Service PH 1-800-688-0010 Fax 1-888-670-0146
TTY/TDD Users PH 711
Medicare Supplement PH 1-800-688-0010 Fax 1-888-670-0146
Sterling Whole Life PH 1-800-489-1390 Fax 1-203-568-8393
Sterling Critical Condition PH 1-800-688-0010 Fax 1-888-670-0146
Sterling Long Term Care Insurance PH 1-800-603-9438
Silver&Fit ® and Silver&Fit Affinity ® PH 1-877-427-4788
TTY/TDD - Silver&Fit ® and Silver&Fit Affinity ® PH 1-877-710-2746
Nurse Advice Line PH 1-888-858-8576
Providers PH 1-888-459-1755
A Note about Member Confidentiality:             

Sterling adheres to the Health Insurance and Portability and Accountability Act of 1996 (HIPAA) requirements and considers member information confidential. We adhere to the most stringent state and federal guidelines in handling and storing information. As a provider, you may call Sterling to inquire about benefits or claims status. To be sure that all callers, including providers, are eligible to discuss Protected Health Information (PHI), our call center representatives will request a few data elements for verification:

         Medicare Number
         Member Number
         Birth Date
         Phone Number

For Customer Service or general inquiry phone and fax numbers, please see the Phone/Fax section above

Sterling Medicare Supplement Customer Service and Claims Information:

Life & Health Claims Department
P.O. Box 26580
Austin, TX 78755-0580
For Sterling Medicare Supplement, or Sterling Medicare Supplement Select:

P.O. Box 26580
Austin, TX 78755-0580

Premium Payments:
P.O. Box 650843
Dallas, TX 75266-0843