Life is filled with tough decisions.
Choosing a health plan shouldn’t be one of them.
Introducing Cigna One Guide®
At Cigna, we understand how confusing and overwhelming it can be to review your health plan options. And we want to help by providing the resources you need to make a decision with confidence. That’s why Cigna One Guide® is available to you now – whether you’re a current Cigna customer or considering Cigna for the first time.
Call a Cigna One Guide representative during pre-enrollment to get personalized, useful guidance. Your personal guide will help you:
- Easily understand the basics of health coverage
- Identify the types of health plans available to you that best meet the needs of you and your family
- Check if your doctors are in-network to help you avoid unnecessary costs
- Get answers on any other questions you may have about the plans or provider networks available to you
- Get answers on prescription coverage
- Just call 866.302.7578
The best part is, during the enrollment period, your personal guide is just a call away. Should you forget to ask something and need to call back, simply ask for your guide by name and we’ll reconnect you, so you can pick up where you left off.1
After enrollment, the support continues for Cigna customers.
When you enroll with Cigna, your One Guide representative will be there to guide you through the complexities and unclear jargon of the health care system, and help you avoid costly missteps. The goal is a simpler health care journey for you and your family. Access the Cigna One Guide support tool by downloading the myCigna App2
Preventive care is 100% covered
Most preventive care medical services are covered at 100% when you use an in-network provider3
Cost and quality tools
Our cost and quality tools4 on myCigna make it easy to estimate how much you’ll pay for specific procedures ahead of time, so there are no surprises.
Laboratory Corporation of America® and Quest Diagnostics®
These labs are in the Cigna network so certain services can cost 75% less than at other labs.5 And with many locations nationwide, it’s easy to find one near you.
The care you need. When and how you need it.
24/7/365 access to board-certified doctors and pediatricians via video chat or phone. With Cigna Telehealth Connection you have access to Amwell or MDLIVE providers to get the care you need – including most prescriptions (when appropriate) – for a wide range of minor conditions without leaving your home or office6
You also have access to the Cigna Behavioral Health network of providers – available in person or by video telehealth
- Go to Cignabehavioral.com to search for a video telehealth specialist
- Call to make an appointment with your selected provider
Telehealth visits with Cigna Behavioral Health network providers cost the same as an in-office visit.
Convenience care clinics
Life can be hectic. Sometimes it’s hard to squeeze in a doctor’s appointment if you’re not feeling well. As a faster, easier option, Concordia health plans cover visits to convenience care clinics located in many pharmacies and grocery stores. You won’t have to schedule an appointment and clinics are generally open seven days a week, plus extended night and weekend hours.
24/7/365 Customer Service
We’re here to answer your medical or dental plan questions any time, day or night. Even on holidays. Call 866.302.7578 anytime.