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Contact Cigna - Medicare Plans

We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.

If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.


Cigna Medicare Advantage Plans

Looking for a new Cigna Medicare Advantage Plan? Call toll free:
1 (855) 984-1401

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Local time, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Local time, Messaging service used weekends, after hours, and Federal holidays.

Looking for information on your current Cigna Medicare Advantage Plan? Call toll free:
1 (800) 668-3813

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Local time, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Local time, Messaging service used weekends, after hours, and Federal holidays.

Contact Customer Service by mail:
Cigna
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202


Cigna Medicare Advantage Plans in Arizona Only

Looking for a new Cigna Medicare Advantage Plan in Arizona? Call toll free:
1 (855) 298-4384

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Looking for information on your current Cigna Medicare Advantage Plan in Arizona? Call toll free:
1 (800) 627-7534

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Contact Customer Service by mail:
Cigna
Attn: Medicare
PO Box 29030
Phoenix, AZ 85038-9971


Cigna Medicare Prescription Drug Plans

Looking for a new Cigna Medicare Prescription Drug Plan? Call toll free:
1 (855) 391-2556

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm Local time 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Looking for information on your current Cigna Medicare Prescription Drug Plan? Call toll free:
1 (800) 222-6700

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm Local time 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Contact Customer Service by mail:
Cigna Medicare Prescription Drug Plans
PO Box 269005
Weston, FL 33326-9927


Cigna Medicare Supplement Insurance Plans

For more information about Medicare Supplement Insurance Plans, call toll-free:
1 (888) 482-6557 (TTY 711)

from 8:30 am – 8:30 pm Eastern time, Monday – Friday

Plans available in all states except MA and NY.

Looking for information on your current Cigna Medicare Supplement Insurance Plan? Call toll free:
1 (866) 459-4272 (TTY 711)

from 8:00 am – 8:00 pm Eastern time, Monday – Friday