It has come to Cigna's attention that individuals are receiving suspicious robocalls from an entity falsely identifying itself as “Cigna.” The purpose of these calls seems to be to collect personal information or to market insurance products and services.
These robocalls share the following characteristics:
- Calls occur multiple times throughout the day.
- Calls may come from different phone numbers.
- Caller may request personal information under the false pretense that you are purchasing Cigna insurance coverage.
- Automated recording may prompt you to "press 1 to speak to the operator or get your name taken off the list."
These calls are not coming from Cigna or any Cigna partners. Cigna and its partners will identify themselves as Cigna or a representative of Cigna and will comply with the Federal Trade Commissions' National Do Not Call Registry.
Protecting your privacy is very important to Cigna and Cigna partners. If you receive an unwanted or unauthorized robocall that claims to represent Cigna, this is likely a malicious or fraudulent call, and we advise you to take the following action:
- Do not respond to the prompts or requests to share personal information, as this may cause additional calls.
- Block the phone number(s) on your cell phone and/or through your carrier.
- Report unauthorized/unwanted robocalls or other calls at one of the following federal agencies:
