Medicare Advantage Plans (Part C) Behavioral Health Unit

Individualized, integrated, and innovative behavioral health solutions.

Cigna is committed to providing our customers with health care benefits and services. The Behavioral Health Unit provides individualized and integrated behavioral health solutions to our customers through our Intake Team, Utilization Management Team, and Community Based Care Coordination (CBCC) Team.

Call the Behavioral Health Unit at 1 (866) 780-8546 (TTY 711) for more information about:

  • Behavioral Health services covered by Cigna (prior authorization must be obtained for some non-emergent behavioral health services)
  • Depression disease management program
  • Substance Use Coaching Program
  • Assistance finding a behavioral health provider in the Cigna Medicare Advantage network

Routine hours are Monday – Friday, 8:00 am – 5:00 pm Central time. However, calls are answered 24 hours a day, 7 days a week by our after-hours service health care providers.


Doctor consulting with senior patient