Express Scripts Medicare® Part D (PDP) Customers

Your Express Scripts Medicare® prescription drug plan is moving to a Cigna prescription drug plan for 2022. Explore your new Cigna benefits and what you need to know to get started with Cigna.

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Welcome to Cigna

If you’re a previous Express Scripts Medicare Part D Plan (PDP) customer, your plan is now part of the Cigna family. You’re automatically enrolled and don’t have to do anything to start your new Cigna benefits.

If you had an Express Scripts Saver plan or Choice plan in 2021, you'll be enrolled in the 2022 Cigna Extra plan.

If you had an Express Scripts Value plan in 2021, you'll be enrolled in the 2022 Cigna Secure plan.

Cigna Benefits1

Cigna is dedicated to improving the health, well-being, and peace of mind of those we serve.

Coverage You Can Rely On

Cigna covers thousands of medications—including commonly prescribed brand and generic drugs—at over 61,000 in-network retail pharmacies.

Search the drug/pharmacy tool

Express Scripts Pharmacy®

Get or continue the convenience of home delivery and manage your prescriptions online from myCigna.

Learn more about home delivery

Online Access to Your Plan® gives you 1-stop access to your coverage, claims, ID cards, medication cost tools, and more.

Log in or register on myCigna

Affordable and Flexible Plan Options

Cigna offers many Medicare plan options to help meet your health and financial needs. 

Find a Cigna plan

Additional Benefits for Customers with Diabetes

If you have a Cigna Extra Plan, you’ll also get coverage in the gap and $0 copays on select Tier 6 insulins at a preferred pharmacy.

View the Extra Plan Formulary

Plan Links

Amounts shown are for the Annual Deductible and Initial Coverage stages only.

2022 COVERAGE 2021 Saver Plan and Choice Plan will be 2022 Extra Plan 2021 Value Plan will be 2022 Secure Plan

The Extra plan provides broad coverage, including gap coverage and a low deductible.

The Secure plan has basic protection and low copays for many generic drugs. A good fit if you receive Extra Help.

Monthly Premium (State Range)2



Annual Deductible

$0 for Tiers 1, 2, 3, and 6
$100 for Tiers 4 and 5

$0 for Tiers 1,2, and 6
$480 for Tiers 3-5

Initial Coverage Stage Copay ($) or Coinsurance (%)2 by pharmacy type and days’ supply

Preferred home delivery

90 days

Preferred retail*

30 days

Standard retail*

30 days

Preferred home delivery

90 days

Preferred retail

30 days

Standard retail

30 days

Tier 1
Preferred Generic Drugs







Tier 2
Generic Drugs







Tier 3
Preferred Brand Drugs







Tier 4
Non preferred Drugs







Tier 5 (30-day supply only)
Specialty Drugs







Tier 6
Select Care Drugs







* If you are enrolled in the Saver plan, starting on January 1, 2022, CVS Pharmacy® will no longer be a preferred pharmacy. CVS will remain in-network as a standard pharmacy.

Your new Cigna ID card with your customer ID will arrive in the mail mid-November.

You’ll be able to start using your new card on January 1, 2022.

Please continue to use your current Express Scripts ID card until December 31, 2021.

Once you receive your Cigna ID card in the mail, you'll be able to register for You'll gain access to:

  • Tools and resources to help you pay your premium
  • Claims and your Explanation of Benefits (EOB)
  • Express Scripts Home Delivery Pharmacy information, including managing your prescription refills online
  • Communication preferences, including paperless document delivery for select documents

Express Scripts Pharmacy Prescriptions

Any Express Scripts Home Delivery prescription refills will automatically transfer to your new plan. However, the phone number you should call will change effective January 1, 2022.

To place a refill by phone or to check the status of an order beginning in January, you may reach the Express Scripts Pharmacy at:

1 (877) 860-0982 (TTY: 711)
8 am - 12 am ET, 7 days a week

Please retain this new phone number for your records.

You may also place an Express Scripts home delivery order online. Once you receive your Cigna ID card, register on Then, beginning on January 1, 2022, go to the Prescriptions tab on the dashboard and follow the instructions to refill prescriptions or check order status. This information will not be available to view until your 2022 benefits are active.

For questions about your new Cigna plan, call customer service at the number on the back of your new Cigna ID card.

Retail Pharmacy Prescriptions

Cigna offers access to more than 30,000 pharmacies with preferred-cost sharing, including major pharmacies such as Walgreens, Walmart, and Kroger. You can use any pharmacy in our network, but your costs for some drugs may be lower at pharmacies that offer preferred cost-sharing.  

If you use an independent (non-chain) pharmacy, some pharmacies will move from preferred to standard.

If you are enrolled in the Saver plan, starting on January 1, 2022, CVS Pharmacy® will no longer be a preferred pharmacy. CVS will remain in-network as a standard pharmacy.

To fill prescriptions at your local retail pharmacy, simply present your new Cigna ID card, effective January 1, 2022.

Search network pharmacies

Automatic Bank or Credit Card Payments

If you’re currently signed up to pay your Express Scripts premiums through your bank or credit card, you’ll need to sign up with Cigna once you receive your ID card in November.

To set up automatic payments or make a one-time online payment:

If you pay your premiums through an online bill pay service provided by your bank with Express Scripts as the payee, you will need to update the payee information to Cigna. Include your Cigna customer ID in the memo field:

Payee: Cigna PDP
Mailing Address: Cigna PDP, PO Box 747102, Pittsburgh, PA 15274-7102

Social Security Administration/Railroad Retirement Board (SSA/RRB) Deductions

If you've set up Social Security Administration or Railroad Retirement Board deductions, you don’t need to do anything. Your deductions will automatically apply toward your Cigna premium payment.

Easily access the following Cigna plan documents from the Medicare Member Resources page:

If you’d like to see your Explanation of Benefits (EOB), register and login to Your EOBs will be accessible on your claims summary page.

Past Claims

For past claims with Express Scripts Medicare (PDP), you will still be able to access your member portal at for up to two years after changing plans.


Help is here.

Call 1 (855) 400-5452 (TTY 711), 8 am - 8 pm.

A Special Note to Caregivers

Please provide a copy of any legal documentation such as a Power of Attorney or Conservatorship to Cigna. This information will not automatically transfer from Express Scripts.

Mail or fax this information, along with the Cigna customer ID, to:

Mailing Address: Cigna, P.O Box 269005, Weston, FL 33326-9927
Fax: 1 (800) 735-1469

1 Depending on eligibility.

2 Premiums and copays/coinsurance may vary by plan and region.