Member Resources and Services

Member Resources and Services

Get the most out of your plan with additional benefits and services, in-network doctors and pharmacies, plan documents and forms, premium payment options, and more.

Benefits of Cigna Medicare Coverage

Behavioral Health Unit

Support for anxiety, depression, substance use, and more.
Get behavioral support

Case Management

When you’re dealing with a chronic health issue, our team can help.
Get support for a chronic condition

Community Resources

Find programs that can help pay for things like housing, food, or prescriptions.
Find assistance programs

Healthy Rewards

Save on LASIK Vision correction, Gaiam® Yoga products, acupuncture, and more (also available to Medicare Supplement customers).
Log in to myCigna to get started

LivingWell Centers

Outpatient facilities offering preventive care and other health and wellness services.
Find a LivingWell Center

Plan Incentives

Earn gift card rewards for completing wellness activities (registration required).
Start earning rewards

Medicare Advantage Supplemental Benefits

Some plans offer extra benefits, including Silver&Fit®, vision and hearing services, health-related transportation, and more.
Explore supplemental benefits

24/7 Virtual Care (Telehealth)

Medicare Advantage Customers: Talk to a board-certified doctor, day or night, using your smartphone, tablet, or computer. Doctors can treat non-emergency medical problems and prescribe medications when needed. This service is offered through MDLive®.

Get started with virtual care

Medicare Group Plans

Are you a retiree with a Medicare plan through a former employer? Find information about using your plan and accessing available services:

Group Plans Resources

Group Plans Provider Network

Online Access to Your Plan gives you 1-stop access to your coverage, claims, ID cards, providers, and more. Log in to manage your plan or sign up for online access today.

Additional Plan Resources

Annual Notice of Changes (ANOC)
Changes to your plan that could affect you in the upcoming year.

Appeals Process and Exceptions
When and how to request a review of a medical or prescription coverage decision.

Coverage Decisions
When and how to request coverage for a medication not covered by your plan.

Customer Forms
Forms for claims, drug prior authorization, appeals, privacy, and more.

Evidence of Coverage (EOC)
Important legal details about your current Medicare plan and coverage.

Evidence of Coverage (Medicare Supplement customers)
Important legal details about your current Medicare Supplement plan and coverage.

Extra Help
Financial assistance for those with limited income and resources.

Filing a Grievance
When and how to file a complaint (grievance) against your Medicare plan.

Guide to Your Best Health
A quick reference guide highlighting tools and resources for your plan.

Health Risk Assessment Form
Get a personalized wellness plan when you take the health and wellness quiz.

Organization Determination
When and how to get medical prior authorization or approval.

Quality Improvement Program
Learn how Cigna helps to improve the care you receive.

Important Pharmacy Updates

When a natural disaster, extreme weather, or other type of tragedy strikes, we’re here for you 24/7. If your medication was lost or damaged, you can go to a local pharmacy and request a refill or replacement. Visit RxOpen to find pharmacies near you that are open following extreme weather or other disasters.