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Benefits of Cigna Medicare Coverage
24/7 Virtual Care (Telehealth)
Medicare Advantage Customers: Talk to a board-certified doctor, day or night, using your smartphone, tablet, or computer. Doctors can treat non-emergency medical problems and prescribe medications when needed. This service is offered through MDLive®.
Additional Plan Resources
Annual Notice of Changes (ANOC)
Changes to your plan that could affect you in the upcoming year.
Appeals Process and Exceptions
When and how to request a review of a medical or prescription coverage decision.
When and how to request coverage for a medication not covered by your plan.
Forms for claims, drug prior authorization, appeals, privacy, and more.
Evidence of Coverage (EOC)
Important legal details about your current Medicare plan and coverage.
Evidence of Coverage (Medicare Supplement customers)
Important legal details about your current Medicare Supplement plan and coverage.
Financial assistance for those with limited income and resources.
Filing a Grievance
When and how to file a complaint (grievance) against your Medicare plan.
Health Risk Assessment Form
Get a personalized wellness plan when you take the health and wellness quiz.
When and how to get medical prior authorization or approval.
Quality Improvement Program
Learn how Cigna helps to improve the care you receive.
Important Pharmacy Updates
When a natural disaster, extreme weather, or other type of tragedy strikes, we’re here for you 24/7. If your medication was lost or damaged, you can go to a local pharmacy and request a refill or replacement. Visit RxOpen to find pharmacies near you that are open following extreme weather or other disasters.