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  • Home Medicare Shop for Plans Medicare Advantage Plans Part C Behavioral Health

    Behavioral Health

    If you need help with issues like depression and anxiety, we can help.

    Call us at (TTY 711), 24/7. It’s private and no referrals are needed.

    Shop and compare Medicare Advantage plans now

    Or, call us at (TTY 711), or request a phone call from one of our agents

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    Behavioral Health services are available as part of our Cigna HealthcareSM Medicare Advantage plans.

    How the Behavioral Health Unit Can Help You

    Do you need help with behavioral health issues like depression, anxiety, or substance use? Does a loved one have a progressive disease like dementia or Alzheimer’s? We can help. Our Behavioral Health Unit can support you with facts, help, and care coordination.

    These services are available at no cost to Cigna Healthcare Medicare Advantage customers.

    By Phone

    Call us (TTY 711), 24/7. All calls are private.

    Our team can help you find behavioral health care providers, make sense of costs like copays and transit fees, and explain your care choices, such as psychiatrists, psychologists, and therapists.1


    The Community Based Care Coordination Team (CBCC) works with you to support your care. They can team up with your providers and other behavioral health staff on your behalf.


    You can find a behavioral health care provider any time with our search tool.

    Provider Outreach

    If you have an inpatient hospital stay, we will work with your providers to make sure you get the proper discharge. We will also handle any precertification and concurrent reviews of your stay.

    Behavioral Health Programs

    Our Behavioral Health Unit also offers:

    Depression Disease Management (DDM)

    If you or someone you love has signs of depression, you are not alone. Call us at (TTY 711), 24/7, for a program that gives you facts about depression, as well as resources for treatments and services.

    Substance Use Coaching

    If you have substance use issues, like alcoholism or the desire to quit smoking, we can put you in contact with a health coach who can help.

    Behavioral Health Resources

    Depression Screening

    Get screened by your doctor.

    Friendship Line

    The only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. Confidential, free, 24/7 support at .

    National Alliance on Mental Illness (NAMI)

    Learn about mental health issues with news and resources.

    National Suicide Prevention Lifeline

    Confidential, free, 24/7 support line for all people in crisis or emotional pain. Call or TTY: .

    Healthwise Mental and Behavioral Health

    Get information on a wide variety of behavioral topics from depression to advance care planning.

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  • Selecting these links will take you away from Cigna Healthcare Medicare plans.

    1For some non-emergency related behavioral health services, you may still need to get prior authorization.

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  • Medicare Advantage and Medicare Part D Policy Disclaimers

    Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group. The Cigna Healthcare names, logos, and marks, including THE CIGNA GROUP and CIGNA HEALTHCARE are owned by The Cigna Group Intellectual Property, Inc. Subsidiaries of The Cigna Group contract with Medicare to offer Medicare Advantage HMO and PPO plans and Part D Prescription Drug Plans (PDP) in select states, and with select State Medicaid programs. Enrollment in a Cigna Healthcare product depends on contract renewal.

    To file a marketing complaint, contact Cigna Healthcare or call 1-800-MEDICARE (), 24 hours a day, 365 days a year, TTY . Please include the agent/broker name if possible.

    Medicare Supplement Policy Disclaimers

    Medicare Supplement website content not approved for use in: Oregon.

    AN OUTLINE OF COVERAGE IS AVAILABLE UPON REQUEST. We'll provide an outline of coverage to all persons at the time the application is presented.

    Our company and agents are not connected with or endorsed by the U.S. Government or the federal Medicare program. This is a solicitation for insurance. An insurance agent may contact you. Premium and benefits vary by plan selected. Plan availability varies by state. Medicare Supplement policies are underwritten by American Retirement Life Insurance Company, Cigna Health and Life Insurance Company, Cigna Insurance Company, Cigna National Health Insurance Company or Loyal American Life Insurance Company. Each insurer has sole responsibility for its own products.

    The following Medicare Supplement Plans are available to persons eligible for Medicare due to disability: Plan A in Arkansas, Connecticut, Indiana, Maryland, Oklahoma, Rhode Island, Texas, and Virginia; Plans A, F, and G in North Carolina; and Plans C and D in New Jersey for individuals aged 50-64. Medicare Supplement policies contain exclusions, limitations, and terms under which the policies may be continued in force or discontinued. For costs and complete details of coverage, contact the company.

    This website is designed as a marketing aid and is not to be construed as a contract for insurance. It provides a brief description of the important features of the policy. Please refer to the policy for the full terms and conditions of coverage.

    In Kentucky, Plans A, F, G, HDG, N are available under Cigna National Health Insurance Company, Plans A, F, G, HDF, N are available under Cigna Health and Life Insurance Company and Plans A, B, C, D, F, G, N are available under Loyal American Life Insurance Company.

    Kansas Disclosures, Exclusions and Limitations


    Exclusions and Limitations:

    The benefits of this policy will not duplicate any benefits paid by Medicare. The combined benefits of this policy and the benefits paid by Medicare may not exceed one-hundred percent (100%) of the Medicare Eligible Expenses incurred. This policy will not pay benefits for the following:

    (1) the Medicare Part B Deductible;

    (2) any expense which You are not legally obligated to pay; or services for which no charge is normally made in the absence of insurance;

    (3) any services that are not medically necessary as determined by Medicare;

    (4) any portion of any expense for which payment is made by Medicare or other government programs (except Medicaid); or for which payment would have been made by Medicare if You were enrolled in Parts A and B of Medicare;

    (5) any type of expense not a Medicare Eligible Expense except as provided previously in this policy;

    (6) any deductible, Coinsurance or Co-payment not covered by Medicare, unless such coverage is listed as a benefit in this policy; or

    (7) Preexisting Conditions: We will not pay for any expenses incurred for care or treatment of a Preexisting Condition for the first six (6) months from the effective date of coverage. This exclusion does not apply if You applied for and were issued this policy under guaranteed issue status; if on the date of application for this policy You had at least six (6) months of prior Creditable Coverage; or, if this policy is replacing another Medicare Supplement policy and a six (6) month waiting period has already been satisfied. Evidence of prior coverage or replacement must have been disclosed on the application for this policy. If You had less than six (6) months prior Creditable Coverage, the Preexisting Conditions limitation will be reduced by the aggregate amount of Creditable Coverage. If this policy is replacing another Medicare Supplement policy, credit will be given for any portion of the waiting period that has been satisfied.

    Selecting these links will take you away from to another website, which may be a non-Cigna Healthcare website.

    Y0036_24_1037312_M | Page last updated 03/28/2024