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Medicare Advantage Additional Benefits 

Discover some of the extra benefits that may come with your Medicare Advantage plan.

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Some Medicare Advantage plans have extra benefits that give you even more access to important health care resources. These benefits are also called “Supplemental Benefits for Medicare Advantage plans.”

You can also check your Evidence of Coverage (EOC) to see if these benefits are included in your plan.

AUDIO

The Benefits of Supplemental Benefits

Supplemental (additional) benefits are just another perk of a Medicare Advantage plan. Christine Leo from Cigna’s Medicare Advantage team is here to tell us what they are and how they can help you. (Length: 00:07:20)

Over-the-Counter (OTC) Program 

The OTC benefit provides you with a quarterly allowance to order your OTC medications and products up to 12 times per calendar year. The dollar value of your quarterly allowance depends on your plan.

How do I use my quarterly allowance? 

You can use your full quarterly allowance anytime during the quarter. OTC orders are limited to 1 order per customer per calendar month. You can place your order anytime during the month. Unused balances roll forward each quarter, but must be used by December 31. Balances do not carry over year to year.

What can I order with my quarterly allowance? 

You can order items such as bandages, aspirin, cold and sinus medicine, and vitamins and minerals. Review your OTC product catalog included in your Welcome Kit or end-of-the-year renewal mailing, or download an OTC catalog here. [PDF]

There are 3 ways to order OTC products with your allowance:

  • Shop online at CignaMedicareOTC.com
  • Call  (TTY 711), Monday-Friday, 8 am-11 pm ET.
  • Complete the mail-in form located in your OTC Catalog

VIDEO

How Your Over the Counter (OTC) Benefit Works

You get a quarterly allowance to buy OTC medications and supplies, including things like first aid supplies, aspirin, compression socks, and so much more. Find out how to make the most of this valuable benefit. (Length: 00:01:39)

Watch Video

How Your Over the Counter (OTC) Benefit Works

Transportation Services

Your plan may include routine health-related transportation for a certain number of non-emergency, one-way trips to or from approved health-related facilities within 60 miles.

What does my transportation benefit cover? 

Your transportation benefit covers vans, taxis, wheelchair-equipped vehicles, or Lyft rideshare service (where available) arranged through Cigna’s transportation vendor, Access2Care. Any other means of non-emergency transportation requires authorization. The maximum number of trips varies according to your plan.

How do I schedule transportation services? 

To schedule your transportation services or to learn more about your benefit, please contact Access2Care. You must request transportation 48 hours before your appointment.

You can call Access2Care 24 hours a day, 7 days a week. Find the phone number below for your location.

VIDEO

Get Going with Your Transportation Benefit

Your Medicare Advantage plan may give you access to transportation that can help you get to and from doctors appointments, the pharmacy, and health care facilities. Find out how it works. (Length: 00:01:28)

Watch Video

Get Going with Your Transportation Benefit

Access2Care Phone Numbers

State/Region/City

Toll-free number

Alabama, Mississippi, and Northwest Florida

1 (866) 575-3737

[TTY: 1 (855) 823-8587]

Arizona

1 (800) 285-8818

[TTY: 1 (855) 823-8587]

Arkansas

1 (866) 780-9408

[TTY: 1 (855) 823-8587]

Connecticut

1 (888) 814-5485

[TTY: 1 (855) 823-8587]

Florida (Southwest FL, Treasure Coast)

1 (888) 814-9616

[TTY: 1 (855) 823-8587]

Central Florida (Orlando, Daytona, Tampa, and Sumter County)

1 (866) 217-5144

[TTY: 1 (855) 823-8587]

Colorado (Boulder, Colorado Springs, Denver, Fort Collins)

1 (866) 217-7244

[TTY: 1 (855) 823-8587]

Georgia

1 (866) 382-0513

[TTY: 1 (855) 823-8587]

Illinois

1 (866) 213-7308

[TTY: 1 (855) 823-8587]

Mid-Atlantic (Delaware, Maryland, Northern Virginia, and Washington D.C.)

1 (888) 235-8146

[TTY: 1 (855) 823-8587]

Missouri and Illinois (St. Louis and South Illinois)

1 (888) 814-7363

[TTY: 1 (855) 823-8587]

New Mexico

1 (866) 217-7244

[TTY: 1 (855) 823-8587]

North Carolina and South Carolina

1 (888) 238-4272 

[TTY: 1 (855) 823-8587]

Ohio

1 (888) 213-2217

[TTY: 1 (855) 823-8587]

Pennsylvania and New Jersey

1 (888) 223-7578

[TTY: 1 (855) 823-8587]

Tennessee (TN, NGA, E. AR)

1 (866) 780-8554

[TTY: 1 (855) 823-8587]

Texas

1 (866) 214-5126

[TTY: 1 (855) 823-8587]

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Dental Services

Cigna Dental Care Plan

Your plan may include a range of preventive dental services, such as oral exams and cleanings. Some plans may include comprehensive dental coverage, such as fillings, extractions, root canals, dentures, and other services.

How do I find an in-network Cigna Dental dentist?

  • Search the Online Provider Directory
  • Or, call Cigna Dental Customer Service at (TTY 711)
    Arizona customers, call: (TTY 711)

October 1 - March 31: 8 am - 8 pm, 7 days a week

April 1 – September 30: 8 am - 8 pm, Monday – Friday

A messaging service is used on weekends, after hours, and on federal holidays.

A Cigna Dental Information Guide is included in your Welcome Kit or end-of-the-year renewal mailing. Review this information to know what services are covered under your plan. After you’ve selected a Cigna Dental network dentist, call them directly to schedule an appointment.

Vision Services 

Your Cigna Medicare Advantage plan includes Medicare-covered vision services, such as well eye exams and diabetic retinal and glaucoma exams if you are at high risk. It may also include supplemental vision services for a routine eye exam and/or a yearly allowance toward the cost of lenses, frames, or contacts. Vision services must be obtained from a provider within Cigna’s vision vendor network to be covered.

Please refer to the chart below to get more information on your Supplemental Vision Services and Medicare-covered Vision Services.

Medicare-Covered Vision Services:

AZ: (TTY 711)

8 am - 8 pm, 7 days a week

All other states: (TTY 711)

8 am - 8 pm, 7 days a week

Supplemental Vision Services:

Supplemental Vision vendor (EyeMed): (TTY 711)

April 1 through September 30:

8 am - 2 am ET, Monday - Friday

8 am - 11 pm ET, Saturday

11 am - 8 pm ET, Sunday

October 1 through March 31:

8 am - 2 am ET, 7 days a week

Hearing Services 

Taking care of your hearing is important. Your Cigna plan may include an additional hearing benefit that covers a routine hearing exam, hearing aid fitting evaluation, and a hearing aid allowance. This benefit is managed by our hearing health vendor, Hearing Care Solutions.

How do I get hearing benefits?

You must contact Hearing Care Solutions to take advantage of your hearing benefits. A separate primary care provider/specialist cost-share will apply if additional services requiring cost-sharing are provided. You are responsible for all costs over the maximum coverage amount.

To find a hearing health care provider in your area and/or to schedule an appointment, call Hearing Care Solutions at 1 (866) 872-1001 (TTY 711), Monday-Friday 7 am - 7 pm CT.

Fitness Benefit

Get healthier with your Cigna fitness benefit provided through the Silver&Fit® Healthy Aging and Exercise program. This program offers a fitness center membership or home program to meet your unique needs.

How do I enroll?

There are 2 ways to enroll:

  • Online at SilverandFit.com
  • Call Silver&Fit toll-free at (TTY 711), Monday - Friday, 8 am - 9 pm ET

Home-Delivered Meals 

Get help after your hospital or skilled nursing facility stay with our post-hospital meal program. This benefit is offered through GA Foods and provides 14 nutritious meals delivered to your home after each qualifying stay. It can help make your transition back home more comfortable.

When can I use this benefit?

You can use this benefit after you are discharged from an acute inpatient hospital, or skilled nursing facility stay, up to 3 times per year. The benefit does not apply to discharge from a behavioral health facility.

Programs and Services

Cigna Case Management
Get help managing chronic or new health issues.
Healthy Rewards 
Discounts on health and wellness programs (myCigna login required).
Medication Therapy Management
If you take multiple medications for a chronic condition, get help from a pharmacist.
Pharmacy Network 
Save on copays with a Cigna preferred network pharmacy.

Learn More About Medicare

What is Medicare?
The basics of Medicare.
Choosing a Medicare Plan
Steps to follow when deciding which plan is right for you.
What is Original Medicare (Part A and Part B)?
Find out how Original Medicare (Part A and Part B) works.
View more Medicare articles

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Medicare Advantage Policy Disclaimers

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All clinical products and services of the LivingWell Health Centers are either provided by or through clinicians contracted with HealthSpring Life & Health Insurance Company, Inc., HealthSpring of Florida, Inc., Bravo Health Mid-Atlantic, Inc., and Bravo Health Pennsylvania, Inc. or employees leased by HS Clinical Services, PC, Bravo Advanced Care Center, PC (PA), Bravo Advanced Care Center, PC (MD) and not by Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.

Cigna contracts with Medicare to offer Medicare Advantage HMO and PPO plans and Part D Prescription Drug Plans (PDP) in select states, and with select State Medicaid programs. Enrollment in Cigna depends on contract renewal.

Medicare Supplement Policy Disclaimers

Medicare Supplement website content not approved for use in: Minnesota, Missouri, North Carolina, North Dakota, Oregon, Virginia.

AN OUTLINE OF COVERAGE IS AVAILABLE UPON REQUEST. We'll provide an outline of coverage to all persons at the time the application is presented.

Our company and agents are not connected with or endorsed by the U.S. Government or the federal Medicare program. This is a solicitation for insurance. An insurance agent may contact you. Premium and benefits vary by plan selected. Plan availability varies by state. Medicare Supplement policies are underwritten by Cigna National Health Insurance Company, Cigna Health and Life Insurance Company, American Retirement Life Insurance Company or Loyal American Life Insurance Company. Each insurer has sole responsibility for its own products.

The following Medicare Supplement Plans are available to persons eligible for Medicare due to disability: Plan A in Arkansas, Connecticut, Indiana, Maryland, Oklahoma, Texas, and Virginia; Plans A, F, and G in North Carolina; and Plans C and D in New Jersey for individuals aged 50-64. Medicare Supplement policies contain exclusions, limitations, and terms under which the policies may be continued in force or discontinued. For costs and complete details of coverage, contact the company.

This website is designed as a marketing aid and is not to be construed as a contract for insurance. It provides a brief description of the important features of the policy. Please refer to the policy for the full terms and conditions of coverage.

American Retirement Life Insurance Company, Cigna National Health Insurance Company and Loyal American Life Insurance Company do not issue policies in New Mexico.

Kansas Disclosures, Exclusions and Limitations

Medicare Supplement Policy Forms: Plan A: CNHIC-MS-AA-A-KS, CNHIC-MS-AO-A-KS; Plan F: CNHIC-MS-AA-F-KS, CNHIC-MS-AO-F-KS; Plan G: CNHIC-MS-AA-G-KS, CNHIC-MS-AO-G-KS; Plan N: CNHIC-MS-AA-N-KS, CNHIC-MS-AO-N-KS

Exclusions and Limitations:

The benefits of this policy will not duplicate any benefits paid by Medicare. The combined benefits of this policy and the benefits paid by Medicare may not exceed one-hundred percent (100%) of the Medicare Eligible Expenses incurred. This policy will not pay benefits for the following:

(1) the Medicare Part B Deductible;

(2) any expense which You are not legally obligated to pay; or services for which no charge is normally made in the absence of insurance;

(3) any services that are not medically necessary as determined by Medicare;

(4) any portion of any expense for which payment is made by Medicare or other government programs (except Medicaid); or for which payment would have been made by Medicare if You were enrolled in Parts A and B of Medicare;

(5) any type of expense not a Medicare Eligible Expense except as provided previously in this policy;

(6) any deductible, Coinsurance or Co-payment not covered by Medicare, unless such coverage is listed as a benefit in this policy; or

(7) Preexisting Conditions: We will not pay for any expenses incurred for care or treatment of a Preexisting Condition for the first six (6) months from the effective date of coverage. This exclusion does not apply if You applied for and were issued this policy under guaranteed issue status; if on the date of application for this policy You had at least six (6) months of prior Creditable Coverage; or, if this policy is replacing another Medicare Supplement policy and a six (6) month waiting period has already been satisfied. Evidence of prior coverage or replacement must have been disclosed on the application for this policy. If You had less than six (6) months prior Creditable Coverage, the Preexisting Conditions limitation will be reduced by the aggregate amount of Creditable Coverage. If this policy is replacing another Medicare Supplement policy, credit will be given for any portion of the waiting period that has been satisfied.

Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna website.

Y0036_22_101121_M | Page last updated 06/01/2022 .