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Contact Us

Phone Number

Customer Service

24 hours a day, 365 days a year

TTY/TDD Service (For callers who are deaf or hard of hearing)

Dial 711 and follow the prompts

24 hours a day, 365 days a year

Find more phone numbers

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Live Chat* 

Mon – Fri, 9:00 am – 8:00 pm, ET

Log in to myCigna to start a chat

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24 hours a day, 365 days a year

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Mailing Address

Cigna Corporate Headquarters

900 Cottage Grove Road

Bloomfield, CT 06002

Coverage, Claims, and Medicare Information 

Find phone numbers for plan and coverage questions, claims mailing addresses, and more.
Coverage & Claims Medicare

Medical, Dental, Vision

Phone Number

24 hours a day, 365 days a year

Medical Claims
Cigna
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna
PO Box 188037
Chattanooga, TN 37422-7223

Vision Claims
Cigna
PO Box 385020
Birmingham, AL 35238-5020

Cigna Home Delivery PharmacySM

Phone Number

24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy Claims
Cigna
PO Box 10190
Horsham, PA 19044

Behavioral Health Benefits

Phone Number

24 hours a day, 365 days a year

We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.

If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.

Cigna Medicare Advantage Plans

Looking for a new Cigna Medicare Advantage Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.

Looking for information on your current Cigna Medicare Advantage Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.

Contact Customer Service by mail:
Cigna
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202

Cigna Medicare Advantage Plans in Arizona Only

Looking for a new Cigna Medicare Advantage Plan in Arizona? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Looking for information on your current Cigna Medicare Advantage Plan in Arizona? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Contact Customer Service by mail:
Cigna
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971

Cigna Medicare Prescription Drug Plans

Looking for a new Cigna Medicare Prescription Drug Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Looking for information on your current Cigna Medicare Prescription Drug Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Contact Customer Service by mail:
Cigna Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927

Cigna Medicare Supplement Insurance Plans

For more information about Medicare Supplement Insurance Plans, call toll-free:
(TTY 711)

from 8:30 am – 8:30 pm ET, Monday – Friday

Plans available in all states except MA and NY.

Looking for information on your current Cigna Medicare Supplement Insurance Plan? Call toll free:
(TTY 711)

from 8:00 am – 8:00 pm ET, Monday – Friday

* Live Chat is available for customers enrolled in certain products or services.

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Disclaimer

Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities  that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.

 Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna website. Cigna may not control the content or links of non-Cigna websites. Details