Skip to main navigation Skip to main content Skip to footer For Individuals & Families For Medicare For Providers For Brokers For Employers Español About Cigna Healthcare: About Cigna Healthcare Accreditation Contact Us Social Media
HomeContact Us

Contact Us

Phone Number

Cigna HealthcareSM Customer Service

24 hours a day, 365 days a year

TTY/TDD Service (For callers who are deaf or hard of hearing)

Dial 711 and follow the prompts

24 hours a day, 365 days a year

Find more phone numbers

Online Help

Live Chat

Mon – Fri, 9:00 am – 8:00 pm, ET

Log in to myCigna to start a chat

Website Assistance

24 hours a day, 365 days a year

Coverage, Claims, and Medicare Information 

Find phone numbers for plan and coverage questions, claims mailing addresses, and more.

Coverage & Claims Medicare

Medical, Dental, Vision

Phone Number

24 hours a day, 365 days a year

Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223

Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249

Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111


Cigna Home Delivery PharmacySM

Phone Number

24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy Claims
Cigna Healthcare
PO Box 10190
Horsham, PA 19044


Behavioral Health Benefits

Phone Number

24 hours a day, 365 days a year

We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.

If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.


Cigna Healthcare Medicare Advantage Plans

Looking for a new Cigna Healthcare Medicare Advantage Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.

Looking for information on your current Cigna Healthcare Medicare Advantage Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.

Contact Customer Service by mail:
Cigna Healthcare
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202


Cigna Healthcare Medicare Advantage Plans in Arizona Only

Looking for a new Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Looking for information on your current Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Contact Customer Service by mail:
Cigna Healthcare
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971


Cigna Healthcare Medicare Prescription Drug Plans

Looking for a new Cigna Healthcare Medicare Prescription Drug Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Looking for information on your current Cigna Healthcare Medicare Prescription Drug Plan? Call toll free:

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Contact Customer Service by mail:
Cigna Healthcare Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927


Cigna Healthcare Medicare Supplement Insurance Plans

For more information about Medicare Supplement Insurance Plans, call toll-free:
(TTY 711)

from 8:30 am – 8:30 pm ET, Monday – Friday

Plans available in all states except MA and NY.

Looking for information on your current Cigna Healthcare Medicare Supplement Insurance Plan? Call toll free:
(TTY 711)

from 8:00 am – 8:00 pm ET, Monday – Friday

* Live Chat is available for customers enrolled in certain products or services.

Page Footer

I want to...

Get an ID card File a claim View my claims and EOBs Check coverage under my plan See prescription drug list Find an in-network doctor, dentist, or facility Find a form Find 1095-B tax form information View the Cigna Glossary Contact Cigna

Audiences

Individuals and Families Medicare Employers Brokers Providers

Secure Member Sites

myCigna member portal Health Care Provider portal Cigna for Employers Client Resource Portal Cigna for Brokers

The Cigna Group Information

About Cigna Healthcare Company Profile Careers Newsroom Investors Suppliers The Cigna Group Third Party Administrators International Evernorth

 Cigna. All rights reserved.

Privacy Legal Product Disclosures Cigna Company Names Customer Rights Accessibility Non-Discrimination Notice Language Assistance [PDF] Report Fraud Sitemap Cookie Settings

Disclaimer

Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities  that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.