Contact Us

Contact Us

Phone Number

Customer Service
1 (800) 997-1654
24 hours a day, 365 days a year

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Find more phone numbers

Online Help

Live Chat*
Mon – Fri, 9:00 am – 8:00 pm, ET
Log in to myCigna to start a chat

Website Assistance
1 (800) 853-2713
24 hours a day, 365 days a year

Social Media
Facebook

Twitter

Mailing Address

Cigna Corporate Headquarters
900 Cottage Grove Road
Bloomfield, CT 06002

Coverage, Claims, and Medicare Information

Find phone numbers for plan and coverage questions, claims mailing addresses, and more.

Medical, Dental, Vision

Phone Number
1 (800) 244-6224
24 hours a day, 365 days a year

Medical Claims
Cigna
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna
PO Box 188037
Chattanooga, TN 37422-7223


Vision Claims
Cigna
PO Box 385020
Birmingham, AL 35238-5020


Cigna Home Delivery PharmacySM

Phone Number
1 (800) 835-3784
24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy Claims
Cigna
PO Box 10190
Horsham, PA 19044


Cigna Behavioral Health Benefits

Phone Number
1 (800) 433-5768
24 hours a day, 365 days a year

We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.

If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.


Cigna Medicare Advantage Plans

Looking for a new Cigna Medicare Advantage Plan? Call toll free:
1 (855) 984-1401

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.

Looking for information on your current Cigna Medicare Advantage Plan? Call toll free:
1 (800) 668-3813

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.

Contact Customer Service by mail:
Cigna
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202


Cigna Medicare Advantage Plans in Arizona Only

Looking for a new Cigna Medicare Advantage Plan in Arizona? Call toll free:
1 (855) 298-4384

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Looking for information on your current Cigna Medicare Advantage Plan in Arizona? Call toll free:
1 (800) 627-7534

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.

Contact Customer Service by mail:
Cigna
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971


Cigna Medicare Prescription Drug Plans

Looking for a new Cigna Medicare Prescription Drug Plan? Call toll free:
1 (855) 391-2556

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm ET, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Looking for information on your current Cigna Medicare Prescription Drug Plan? Call toll free:
1 (800) 222-6700

For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

Contact Customer Service by mail:
Cigna Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927


Cigna Medicare Supplement Insurance Plans

For more information about Medicare Supplement Insurance Plans, call toll-free:
1 (888) 482-6557 (TTY 711)

from 8:30 am – 8:30 pm ET, Monday – Friday

Plans available in all states except MA and NY.

Looking for information on your current Cigna Medicare Supplement Insurance Plan? Call toll free:
1 (866) 459-4272 (TTY 711)

from 8:00 am – 8:00 pm ET, Monday – Friday

Live Chat is available for customers enrolled in certain products or services.