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    Contact Us

    Sometimes you just want to talk to someone. We're here to help with your questions about coverage, benefits, claims, and more.

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    Cigna HealthcareSM Customer Service

    TTY/TDD Service (For callers who are deaf or hard of hearing)

    Dial 711 and follow the prompts

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    Note: Live Chat is available in English for customers enrolled in certain products or services.

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    Coverage, Claims, and Medicare Information 

    Find phone numbers for plan and coverage questions, claims mailing addresses, and more.

    Coverage & Claims Medicare

    Medical, Dental, Vision

    Phone Number

    24 hours a day, 365 days a year

    Medical Claims
    Cigna Healthcare
    PO Box 182223
    Chattanooga, TN 37422-7223

    Dental Claims
    Cigna Healthcare
    PO Box 188037
    Chattanooga, TN 37422-7223

    Cigna Healthcare Vision Claims
    PO Box 495918
    Cincinnati, OH 45249

    Vision Claims serviced by EyeMed
    Cigna Healthcare Vision Claims Department
    c/o First American Administrators, Inc.
    PO Box 8504
    Mason, OH 45040-7111

    Cigna Home Delivery PharmacySM

    Phone Number

    24 hours a day, 365 days a year

    Cigna Home Delivery Pharmacy Claims
    Cigna Healthcare
    PO Box 10190
    Horsham, PA 19044

    Behavioral Health Benefits

    Phone Number

    24 hours a day, 365 days a year

    We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.

    If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.

    Cigna Healthcare Medicare Advantage Plans

    Looking for a new Cigna Healthcare Medicare Advantage Plan? Call toll free:

    For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

    October 1 – March 31: 8 am – 8 pm, 7 days a week

    April 1 – September 30: Monday – Friday 8 am – 8 pm, Messaging service used weekends, after hours, and Federal holidays.

    Looking for information on your current Cigna Healthcare Medicare Advantage Plan? Call toll free:

    For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

    October 1 – March 31: 8 am – 8 pm, 7 days a week

    April 1 – September 30: Monday – Friday 8 am – 8 pm, Messaging service used weekends, after hours, and Federal holidays.

    Contact Customer Service by mail:
    Cigna Healthcare
    Attn: Customer Service
    P.O. Box 20002
    Nashville, TN 37202

    Cigna Healthcare Medicare Advantage Plans in Arizona Only

    Looking for a new Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll free:

    For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

    October 1 – March 31: 8 am – 8 pm Arizona time, 7 days a week.

    April 1 – September 30: Monday – Friday 8 am – 8 pm Arizona time. Voicemail available on weekends and Federal Holidays.

    Looking for information on your current Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll free:

    For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

    October 1 – March 31: 8 am – 8 pm Arizona time, 7 days a week.

    April 1 – September 30: Monday – Friday 8 am – 8 pm Arizona time. Voicemail available on weekends and Federal Holidays.

    Contact Customer Service by mail:
    Cigna Healthcare
    Attn: Medicare
    P.O. Box 29030
    Phoenix, AZ 85038-9971

    Cigna Healthcare Medicare Prescription Drug Plans

    Looking for a new Cigna Healthcare Medicare Prescription Drug Plan? Call toll free:

    For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

    8 am – 8 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

    Looking for information on your current Cigna Healthcare Medicare Prescription Drug Plan? Call toll free:

    For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.

    8 am – 8 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.

    Contact Customer Service by mail:
    Cigna Healthcare Medicare Prescription Drug Plans
    P.O. Box 269005
    Weston, FL 33326-9927

    Cigna Healthcare Medicare Supplement Insurance Plans

    For more information about Medicare Supplement Insurance Plans, call toll-free:
    (TTY 711)

    Monday – Friday, 8 am – 8 pm

    Plans available in all states except MA and NY.

    Looking for information on your current Cigna Healthcare Medicare Supplement Insurance Plan? Call toll free:
    (TTY 711)

    Monday – Friday, 8 am – 8 pm, ET

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    Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.

    All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna Healthcare sales representative. This website is not intended for residents of Arizona and New Mexico.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details