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Sometimes you just want to talk to someone. We're here to help with your questions about coverage, benefits, claims, and more.
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Cigna HealthcareSM Customer Service
TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
Online Help
Live Chat
Mon – Fri, 9 am – 8 pm, ET
Log in to myCigna to start a chat
Note: Live Chat is available in English for customers enrolled in certain products or services.
Website Assistance
24 hours a day, 365 days a year
Coverage, Claims, and Medicare Information
Find phone numbers for plan and coverage questions, claims mailing addresses, and more.
Medical, Dental, Vision
Phone Number
24 hours a day, 365 days a year
Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223
Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223
Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249
Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111
Cigna Home Delivery PharmacySM
Phone Number
24 hours a day, 365 days a year
Cigna Home Delivery Pharmacy Claims
Cigna Healthcare
PO Box 10190
Horsham, PA 19044
Behavioral Health Benefits
Phone Number
24 hours a day, 365 days a year
We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.
If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.
Cigna Healthcare Medicare Advantage Plans
Looking for a new Cigna Healthcare Medicare Advantage Plan? Call toll free:
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8 am – 8 pm, 7 days a week
April 1 – September 30: Monday – Friday 8 am – 8 pm, Messaging service used weekends, after hours, and Federal holidays.
Looking for information on your current Cigna Healthcare Medicare Advantage Plan? Call toll free:
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8 am – 8 pm, 7 days a week
April 1 – September 30: Monday – Friday 8 am – 8 pm, Messaging service used weekends, after hours, and Federal holidays.
Contact Customer Service by mail:
Cigna Healthcare
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202
Cigna Healthcare Medicare Advantage Plans in Arizona Only
Looking for a new Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll free:
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8 am – 8 pm Arizona time, 7 days a week.
April 1 – September 30: Monday – Friday 8 am – 8 pm Arizona time. Voicemail available on weekends and Federal Holidays.
Looking for information on your current Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll free:
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8 am – 8 pm Arizona time, 7 days a week.
April 1 – September 30: Monday – Friday 8 am – 8 pm Arizona time. Voicemail available on weekends and Federal Holidays.
Contact Customer Service by mail:
Cigna Healthcare
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971
Cigna Healthcare Medicare Prescription Drug Plans
Looking for a new Cigna Healthcare Medicare Prescription Drug Plan? Call toll free:
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
8 am – 8 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.
Looking for information on your current Cigna Healthcare Medicare Prescription Drug Plan? Call toll free:
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
8 am – 8 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.
Contact Customer Service by mail:
Cigna Healthcare Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927
Cigna Healthcare Medicare Supplement Insurance Plans
For more information about Medicare Supplement Insurance Plans, call toll-free:
8 am – 11 pm ET, Monday - Friday
Plans available in all states except MA and NY.
Looking for information on your current Cigna Healthcare Medicare Supplement Insurance Plan? Call toll free:
Monday – Friday, 8 am – 8 pm, ET
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Disclaimer
Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.
All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna Healthcare sales representative. This website is not intended for residents of New Mexico.
La aseguradora publica el formulario traducido para fines informativos y la versión en inglés prevalece para fines de solicitud e interpretación.
The insurer is issuing the translated form on an informational basis and the English version is controlling for the purposes of application and interpretation.