Phone Number
Customer Service
1 (800) 997-1654
24 hours a day, 365 days a year
TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year
Online Help
Live Chat*
Mon – Fri, 9:00 am – 8:00 pm, ET
Log in to myCigna to start a chat
Website Assistance
1 (800) 853-2713
24 hours a day, 365 days a year
Social Media
Facebook
Mailing Address
Cigna Corporate Headquarters
900 Cottage Grove Road
Bloomfield, CT 06002
Coverage, Claims, and Medicare Information
Find phone numbers for plan and coverage questions, claims mailing addresses, and more.
Medical, Dental, Vision
Phone Number
1 (800) 244-6224
24 hours a day, 365 days a year
Medical Claims
Cigna
PO Box 182223
Chattanooga, TN 37422-7223
Dental Claims
Cigna
PO Box 188037
Chattanooga, TN 37422-7223
Vision Claims
Cigna
PO Box 385020
Birmingham, AL 35238-5020
Cigna Home Delivery PharmacySM
Phone Number
1 (800) 835-3784
24 hours a day, 365 days a year
Cigna Home Delivery Pharmacy Claims
Cigna
PO Box 10190
Horsham, PA 19044
Cigna Behavioral Health Benefits
Phone Number
1 (800) 433-5768
24 hours a day, 365 days a year
Request a Free Quote
1 (855) 569-8741
Monday - Friday, 9:30 am – 9:00 pm, ET
Customer Service (current customers)
1 (866) 459-4272
Monday - Friday, 9:00 am – 6:00 pm, ET
Access your account online:
MyPolicyHQ.com
Medicare Advantage
1 (800) 668-3813
7 days a week, 8:00 am – 8:00 pm, ET
Medicare Advantage/Arizona Residents
1 (800) 627-7534
7 days a week, 8:00 am – 8:00 pm, ET
Medicare Rx Prescription Drug Plans
1 (800) 222-6700
7 days a week, 8:00 am – 8:00 pm, ET
Medicare Supplement Insurance
1 (866) 459-4272
Monday – Friday, 8:00 am – 8:00 pm, ET
Access your account online:
MyPolicyHQ.com
TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year
Mailing Address
Cigna Supplemental Benefits
PO Box 26580
Austin, TX 78755-0580
To learn more about our Cigna-HealthSpring Medicare Advantage and Part D plans, contact usor compare and enroll online.
* Live Chat is available for customers enrolled in certain products or services.