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Phone Number
Customer Service
1 (800) 997-1654
24 hours a day, 365 days a year
TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year
Online Help
Live Chat*
Mon – Fri, 9:00 am – 8:00 pm, ET
Log in to myCigna to start a chat
Website Assistance
1 (800) 853-2713
24 hours a day, 365 days a year
Social Media
Facebook
Mailing Address
Cigna Corporate Headquarters
900 Cottage Grove Road
Bloomfield, CT 06002
Coverage, Claims, and Medicare Information
Find phone numbers for plan and coverage questions, claims mailing addresses, and more.
Medical, Dental, Vision
Phone Number
1 (800) 244-6224
24 hours a day, 365 days a year
Medical Claims
Cigna
PO Box 182223
Chattanooga, TN 37422-7223
Dental Claims
Cigna
PO Box 188037
Chattanooga, TN 37422-7223
Vision Claims
Cigna
PO Box 385020
Birmingham, AL 35238-5020
Cigna Home Delivery PharmacySM
Phone Number
1 (800) 835-3784
24 hours a day, 365 days a year
Cigna Home Delivery Pharmacy Claims
Cigna
PO Box 10190
Horsham, PA 19044
Behavioral Health Benefits
Phone Number
1 (800) 433-5768
24 hours a day, 365 days a year
We encourage you to contact us directly if you need help with an existing plan. Please review the plan types below and select the appropriate contact information.
If you are in an Employer sponsored group plan, please call the phone number on the back of your ID card.
Cigna Medicare Advantage Plans
Looking for a new Cigna Medicare Advantage Plan? Call toll free:
1 (855) 984-1401
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week
April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.
Looking for information on your current Cigna Medicare Advantage Plan? Call toll free:
1 (800) 668-3813
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8:00 am – 8:00 pm, 7 days a week
April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm, Messaging service used weekends, after hours, and Federal holidays.
Contact Customer Service by mail:
Cigna
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202
Cigna Medicare Advantage Plans in Arizona Only
Looking for a new Cigna Medicare Advantage Plan in Arizona? Call toll free:
1 (855) 298-4384
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.
April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.
Looking for information on your current Cigna Medicare Advantage Plan in Arizona? Call toll free:
1 (800) 627-7534
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
October 1 – March 31: 8:00 am – 8:00 pm Arizona time, 7 days a week.
April 1 – September 30: Monday – Friday 8:00 am – 8:00 pm Arizona time. Voicemail available on weekends and Federal Holidays.
Contact Customer Service by mail:
Cigna
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971
Cigna Medicare Prescription Drug Plans
Looking for a new Cigna Medicare Prescription Drug Plan? Call toll free:
1 (855) 391-2556
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
8:00 am – 8:00 pm ET, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.
Looking for information on your current Cigna Medicare Prescription Drug Plan? Call toll free:
1 (800) 222-6700
For TTY service for hearing impaired callers, call 711 for Telecommunications Relay Service and enter the toll free number you are calling.
8:00 am – 8:00 pm, 7 days a week. Our automated phone system may answer your call during weekends from April 1 – September 30.
Contact Customer Service by mail:
Cigna Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927
Cigna Medicare Supplement Insurance Plans
For more information about Medicare Supplement Insurance Plans, call toll-free:
1 (888) 482-6557 (TTY 711)
from 8:30 am – 8:30 pm ET, Monday – Friday
Plans available in all states except MA and NY.
Looking for information on your current Cigna Medicare Supplement Insurance Plan? Call toll free:
1 (866) 459-4272 (TTY 711)
from 8:00 am – 8:00 pm ET, Monday – Friday
* Live Chat is available for customers enrolled in certain products or services.