Contact Numbers

Contact Numbers

If you are interested in buying insurance on your own, explore plans in your state.

Current Customers with a Medical or Dental Individual and Family Plan:

Customer Service
Call the phone number on your Cigna ID card
24 hours a day, 365 days a year

Lost Medical ID Cards
1 (866) 494-2111
24 hours a day, 365 days a year

Lost Dental ID Cards/Dental Plan Questions
1 (800) 244-6224
24 hours a day, 365 days a year

Cigna Home Delivery PharmacySM
1 (800) 835-4387
24 hours a day, 365 days a year

Billing/Payments
1 (877) 484-5967
Monday - Friday, 8:00 am – 8:00 pm, Eastern Time

TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Request a Free Quote
1 (855) 373-8008
Monday - Friday, 8:00 am – 10:00 pm, Eastern Time

Customer Service (current customers)
1 (866) 459-4272
Monday - Friday, 9:00 am – 6:00 pm, Eastern Time

Or access your account online:
MyPolicyHQ.com

TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address
Cigna Supplemental Benefits
PO Box 26580
Austin, TX 78755-0580

General Information
1 (800) 433-5768
Monday - Friday, 9:30 am – 9:00 pm, Eastern Time
Visit Cigna Behavioral Health

TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address
11095 Viking Drive
Suite 350
Eden Prairie, MN 55344

Family Medical Leave, Disability, and Term Life and Accident
1 (888) 842-4462

Group Universal Life
1 (800) 828-3485

Cigna Access
1 (800) 261-6242
24 hours a day, 365 days a year

Billing/Payment
1 (800) 243-7445 (Option 2)

TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

If you are a broker, contact the insurance sales contact in your state

Accidental Injury, Critical Illness, or Hospital Care Claims
1 (800) 754-3207
Monday - Friday, 7:00 am – 7:00 pm, Central Standard Time

TTY/TDD Service (for hearing impaired callers)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Claims Mailing Address
Cigna Phoenix Claim Services
PO Box 55290
Phoenix, AZ 85078

Individual and Family Plan Brokers
Learn about IFP offerings and the advantages of becoming a Cigna broker or agent (outside of New Jersey).

Phone Number
1 (877) 244-6215
Monday - Friday, 8:00 am – 8:00 pm, Eastern Time
Or visit our broker website to get an online quote and review individual plans and pricing.

Individual Insurance in New Jersey
1 (800) 753-5190

Small Group Brokers

Phone Number
1 (800) 456-6575

To Become Appointed (outside of New Jersey)
1 (877) 244-6215 or email us

Cigna HealthCare Small Group Sales
Two College Park Drive
Hooksett, NH 03106
Fax: (603) 268-7973 or email us

New Jersey:

Small Group Sales
1 (800) 456-6575

Member Services
1 (800) 244-6224

Claims Mailing Address
Cigna HealthCare
PO Box 5200
Scranton, PA 18505

Eligibility/Billing
Phone: 1 (800) 603-0125
Fax: 1 (603) 268-7830

Cigna Health Care Employer Services
PO Box 2010
Concord, NH 03302

Information for all other Brokers:

Cigna Health Care Sales Offices
For questions or more information about Cigna Health Care, please select a sales office in your state:

Select Group Brokers:

Visit our CignaSelect Broker Portal to learn about our:

  • Health plan solutions
  • Range of funding options
  • Success stories
  • Upcoming broker events, and more

To engage in a Cigna Plan network, visit our credentialing page.