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Individuals & Families

Individual Medical and Dental Insurance

If you are interested in buying insurance on your own, explore plans in your state.

Current Customers with a Medical or Dental Individual and Family Plan:
Customer Service

Call the phone number on your Cigna ID card
24 hours a day, 365 days a year

Lost Medical ID Cards

1 (866) 494-2111
24 hours a day, 365 days a year

Lost Dental ID Cards/Dental Plan Questions

1 (800) 244-6224
24 hours a day, 365 days a year

Cigna Home Delivery PharmacySM

1 (800) 835-4387
24 hours a day, 365 days a year

Billing/Payments

1 (877) 484-5967
Monday - Friday, 8:00 am – 8:00 pm, Eastern Time

TTY/TDD Service (for hearing impaired callers)

Dial 711 and follow the prompts
24 hours a day, 365 days a year

Supplemental Insurance
Request a Free Quote

1 (855) 373-8008
Monday - Friday, 8:00 am – 10:00 pm, Eastern Time

Customer Service (current customers)

1 (866) 459-4272
Monday - Friday, 9:00 am – 6:00 pm, Eastern Time

Or access your account online:

MyPolicyHQ.com

TTY/TDD Service (for hearing impaired callers)

Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address

Cigna Supplemental Benefits
PO Box 26580
Austin, TX 78755-0580

Cigna Behavioral Health
General Information

1 (800) 433-5768
Monday - Friday, 9:30 am – 9:00 pm, Eastern Time

Visit Cigna Behavioral Health

TTY/TDD Service (for hearing impaired callers)

Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address

11095 Viking Drive
Suite 350
Eden Prairie, MN 55344

Cigna Accident, Life, and Disability
Family Medical Leave, Disability, and Term Life and Accident

1 (888) 842-4462

Group Universal Life

1 (800) 828-3485

Cigna Access

1 (800) 261-6242
24 hours a day, 365 days a year

Billing/Payment

1 (800) 243-7445 (Option 2)

TTY/TDD Service (for hearing impaired callers)

Dial 711 and follow the prompts
24 hours a day, 365 days a year

If you are a broker, contact the insurance sales contact in your state
Cigna Voluntary Limited-Benefit Plans
Accidental Injury, Critical Illness, or Hospital Care Claims

1 (800) 754-3207
Monday - Friday, 7:00 am – 7:00 pm, Central Standard Time

TTY/TDD Service (for hearing impaired callers)

Dial 711 and follow the prompts
24 hours a day, 365 days a year

Claims Mailing Address

Cigna Phoenix Claim Services
PO Box 55290
Phoenix, AZ 85078

Employers & Brokers

Employers

If you are a current Cigna client, please contact your client manager.

For questions or more information about Cigna Health Care, please select a sales office in your state:

Cigna Health Care Sales Offices
Brokers
Individual and Family Plan Brokers

Learn about IFP offerings and the advantages of becoming a Cigna broker or agent (outside of New Jersey).

Phone Number

1 (877) 244-6215
Monday - Friday, 8:00 am – 8:00 pm, Eastern Time

Or visit our broker website to get an online quote and review individual plans and pricing.

Individual Insurance in New Jersey

1 (800) 753-5190

Small Group Brokers
Phone Number

1 (800) 456-6575

To Become Appointed (outside of New Jersey)

1 (877) 244-6215 or email us

Cigna HealthCare Small Group Sales

Two College Park Drive
Hooksett, NH 03106
Fax: (603) 268-7973 or email us

New Jersey:
Small Group Sales

1 (800) 456-6575

Member Services

1 (800) 244-6224

Claims Mailing Address

Cigna HealthCare
PO Box 5200
Scranton, PA 18505

Eligibility/Billing

Phone: 1 (800) 603-0125
Fax: 1 (603) 268-7830

Cigna Health Care Employer Services

PO Box 2010
Concord, NH 03302

Information for all other Brokers:
Cigna Health Care Sales Offices

For questions or more information about Cigna Health Care, please select a sales office in your state:

Select Group Brokers:

Visit our CignaSelect Broker Portal to learn about our:

  • Health plan solutions
  • Range of funding options
  • Success stories
  • Upcoming broker events, and more

Health Care Providers

To engage in a Cigna Plan network, visit our credentialing page.

Taft-Hartley
If you have any questions or would like a proposal:
Care Allies
Corporate Headquarters

1 (800) 244-6224
1601 Chestnut Street, Two Liberty Place
Philadelphia, PA 19192

Cigna Corporate

Investor Relations
For answers to our most frequently asked financial questions, visit our Financial FAQ section.
Institutional Investors and Analysts

If you are a current or prospective investor in Cigna and have questions about our business, please contact:

William McDowell

Vice President, Investor Relations
(215) 761-4198
william.mcdowell2@cigna.com

Fred Manning

Lead Principal, Investor Relations

(215) 761-1247
frederick.manning@cigna.com

Alexis Jones

Lead Principal, Investor Relations
(215) 761-3637
alexis.jones@cigna.com

Individual Shareholders

If you are a current or prospective Cigna common-stock shareholder and have questions about the Direct Stock Purchase Plan, dividend payments or stock transfers, please contact:

Phone Numbers

1 (800) 760-8864 (domestic)
1 (201) 680-6578 (international)

Mailing Address

Computershare
PO Box 505000
Louisville, KY 40233-5000
computershare.com/investor

Current Customers

For questions about your plan, coverage, reimbursements, and more, call the phone number on your ID card.

Lost ID Cards

1 (800) 244-6224

Media

For current press and media inquiries, visit our media resource center.

Cigna Careers

You can begin searching for jobs on the Cigna Career website.