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Contact Numbers

Individuals & Families Employers & Brokers Health Care Providers Cigna Corporate Individual Medical and Dental Insurance

If you are interested in buying insurance on your own, explore plans in your state.

Current Customers with a Medical or Dental Individual and Family Plan:

Customer Service
Call the phone number on your Cigna ID card
24 hours a day, 365 days a year

Lost Medical ID Cards

24 hours a day, 365 days a year

Lost Dental ID Cards/Dental Plan Questions

24 hours a day, 365 days a year

Cigna Home Delivery PharmacySM

24 hours a day, 365 days a year

Billing/Payments

Monday - Friday, 8:00 am – 8:00 pm, Eastern Time

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Supplemental Insurance

Request a Free Quote

Monday - Friday, 8:00 am – 10:00 pm, Eastern Time

Customer Service (current customers)

Monday - Friday, 9:00 am – 6:00 pm, Eastern Time

Or access your account online:
MyPolicyHQ.com

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address
Cigna Supplemental Benefits
PO Box 26580
Austin, TX 78755-0580

Behavioral Health

General Information

Monday - Friday, 9:30 am – 9:00 pm, Eastern Time

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Mailing Address
11095 Viking Drive
Suite 350
Eden Prairie, MN 55344

Cigna Accident, Life, and Disability

Family Medical Leave, Disability, and Term Life and Accident

Group Universal Life

Cigna Access

24 hours a day, 365 days a year

Billing/Payment
 (Option 2)

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

If you are a broker, contact the insurance sales contact in your state

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Cigna Voluntary Limited-Benefit Plans

Accidental Injury, Critical Illness, or Hospital Care Claims

Monday - Friday, 7:00 am – 7:00 pm, Central Standard Time

TTY/TDD Service (For callers who are deaf or hard of hearing)
Dial 711 and follow the prompts
24 hours a day, 365 days a year

Claims Mailing Address
Cigna Phoenix Claim Services
PO Box 55290
Phoenix, AZ 85078

Employers

If you are a current Cigna client, please contact your client manager.

For questions or more information about Cigna Health Care, please select a sales office in your state:

Cigna Health Care Sales Offices

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Brokers

Individual and Family Plan Brokers
Learn about IFP offerings and the advantages of becoming a Cigna broker or agent (outside of New Jersey).

Phone Number

Monday - Friday, 8:00 am – 8:00 pm, Eastern Time
Or visit our broker website to get an online quote and review individual plans and pricing.

Individual Insurance in New Jersey

Small Group Brokers

Phone Number

To Become Appointed (outside of New Jersey)
 or email us

Cigna HealthCare Small Group Sales
Two College Park Drive
Hooksett, NH 03106
Fax: (603) 268-7973 or email us

New Jersey:

Small Group Sales

Member Services

Claims Mailing Address
Cigna HealthCare
PO Box 5200
Scranton, PA 18505

Eligibility/Billing
Phone: 
Fax: 1 (603) 268-7830

Cigna Health Care Employer Services
PO Box 2010
Concord, NH 03302

Information for all other Brokers:

Cigna Health Care Sales Offices
For questions or more information about Cigna Health Care, please select a sales office in your state:

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To engage in a Cigna Plan network, visit our credentialing page.

Taft-Hartley

If you have any questions or would like a proposal:

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Care Allies

Corporate Headquarters

1601 Chestnut Street, Two Liberty Place
Philadelphia, PA 19192

Investor Relations

For answers to our most frequently asked financial questions, visit our Financial FAQ section.

Institutional Investors and Analysts
If you are a current or prospective investor in Cigna and have questions about our business, please contact:

Ralph Giacobbe
Senior Vice President, Investor Relations

Ralph.Giacobbe@cigna.com

Mike Crompton
Lead Principal, Investor Relations

Michael.Crompton@cigna.com

Individual Shareholders
If you are a current or prospective Cigna common-stock shareholder and have questions about the Direct Stock Purchase Plan, dividend payments or stock transfers, please contact:

Phone Numbers
(domestic)
(international)

Mailing Address
Computershare
PO Box 505000
Louisville, KY 40233-5000
computershare.com/investor

Current Customers
For questions about your plan, coverage, reimbursements, and more, call the phone number on your ID card.

Lost ID Cards

Media

For current press and media inquiries, visit our media resource center.

Law Enforcement Officials and Medical Examiners

For inquiries or requests, please email us.

Cigna Careers

You can begin searching for jobs on the Cigna Career website.

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Audiences

Individuals and Families Medicare Employers Brokers Providers

Secure Member Sites

myCigna member portal Health Care Provider portal Cigna for Employers Client Resource Portal Cigna for Brokers

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Disclaimer

Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities  that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.