Cigna One Guide Service gives your employees the one-on-one support they need to take control of their health - and their health spending. Whether it's choosing a plan, finding a provider, or exploring ways to improve their health, One Guide is there to help.
One Guide leverages high-tech analytics to deliver customized alerts, notifications, and other messaging. At the same time, it offers the human touch for health coaching, specialized support, or cost-saving guidance.
Your employees can access One Guide via app, chat, online or phone along with our personalized customer service.
For customers with One Guide:
- 34% more interactions1
- 12% increase in customers engaged in chronic condition coaching2
Offering One Guide can help you have a happier, healthier, more productive workforce. We've got the numbers to prove it.
- 3% higher closure of gaps in care3
- 20% higher customer satisfaction4
When your employees need help, One Guide is there for them, delivering information, support and guidance. And it's available via multiple channels including app, chat, online and phone.
High-tech with the human touch
One Guide harnesses the power of data to deliver a highly personalized experience. From nudges and notifications that support healthy lifestyle changes, to lists of local, in-network health care providers, One Guide proactively reaches out to give your employees what they need, at just the right moment.
With One Guide, we can help your employees connect with a personal health team of doctors, clinicians, and coaches to set, work toward, and meet their goals. This high level of specialized support helps close gaps in care, identify health risks early, and engage employees in programs that improve their health and well-being.
1Interaction with Cigna One Guide® digital and agent solutions compared to non-One Guide customers. September 2017 Internal Analysis- includes the entire One Guide and non-One Guide populations using 1/2017-8/2017 book of business data.
2Coaching sessions, Cigna October 2017 Internal Analysis- includes entire One Guide population and non-One Guide populations using 1/2017-6/2017 data.
3Based on gaps in care closures, Cigna October 2017 Internal Analysis- includes entire One Guide population and non-One Guide populations using 1/2017-6/2017 data.
4Call-based tNPS data from 1/2017- 7/2017 between One Guide and non-One Guide customers.