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  • Home Employers Behavioral Health Programs

    Behavioral Health Programs

    Supporting your employees' mental health, substance use disorders, and wellness with support tools and services.

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    Enhancing Employee Vitality with Behavioral Health Programs

    Behavioral issues are more common—and more expensive—than you may think. And most importantly, it can impact the life of someone on your team.

    Our evidence-based behavioral health programs are designed to enhance the lives of your employees and help you manage health issues in your workforce before they become more serious. We do this through a combination of medical, behavioral, and pharmacy components. Our comprehensive approach is designed to improve whole health—and your bottom line.

    1 in 5 U.S. adults

    live with a mental illness.1

    56% of total medical spend

    Co-occurring conditions can increase the cost of care 3-6x compared to the cost of treatment for patients without a behavioral condition. This can account for 56% of total medical spend.2

    1 million U.S. workers

    absent every day due to stress3

    Employee Assistance Program (EAP)

    Additional support for your employees' work and life challenges, when they need it.

    Caregiver Programs

    Resources to help caretaking employees manage their own emotional well-being.

    Behavioral Health Programs and Services

    Contact your Cigna HealthcareSM* representative or broker to learn which behavioral programs are available to your organization.

    Inpatient Care Management

    For employees who require hospitalization for mental health or substance use treatment, our care managers coordinate services and ensure safe and effective treatment upon discharge.

    Outpatient Care Management

    Dedicated support for individuals exiting the hospital, outpatient services include partial hospitalization and intensive outpatient treatment.

    Emotional Well-being Programs and Tools

    Employees can access on-demand peer coaching and tools to build resiliency, reduce stress, and promote positivity.

    Behavioral Specialty Coaching and Support Services

    Specially trained teams focus on autism, eating disorders, substance use prevention and intervention, and opioid use disorder and pain management.

    Lifestyle Management Programs

    Focused on smoking, obesity, and stress, our lifestyle management programs help employees reach their health goals and build better habits.

    Complex Psychiatric Case Management

    For those taking multiple psychotropic drugs, this program helps foster appropriate levels of care and adherence to drug therapies in order to optimize treatment regimens and decrease potential ER visits and/or hospitalizations.

    Narcotics Therapy Management

    This program uses comprehensive medical information to identify and address potential inappropriate use of narcotics and other controlled substances and offer tools to better manage pain.

    Features of Our Mental Health and Behavioral Programs

    Large national network of providers

    Virtual care through MDLIVE®, Talkspace, Ginger, and more

    Predictive analytics to get ahead of health needs

    24/7/365 crisis and emergency support

    Appointment scheduling assistance

    Guaranteed appointment scheduling through Fast Access network4

    In-network behavioral claim funding (for groups with Cigna Total Behavioral Health®)

    Access to Top-ranking Centers of Excellence

    Not all health care facilities are created equal. Our Centers of Excellence designation identifies facilities with the best patient outcomes and cost efficiency. These include Centers for Substance Use, Mental Health, Eating Disorders, and Child and Adolescent Mental Health.5

    Online Resources and Tools® provides your employees with access to mental health and substance use options that includes support for daily stressors, ongoing issues, or for critical moments. Options include:

    • On-demand therapists with MDLIVE
    • Ability to search our behavioral network of providers
    • Quick access to mental health and substance use coverage details
    • Self-guided tools and apps® provides easy access to behavioral awareness series information, mental and emotional health articles, and the provider directory.

    Better Health Outcomes and Savings with Integrated Benefits

    Bundling your medical, pharmacy, and behavioral benefits can improve the health of your employees and reduce total medical costs. Our combination of programs provides more opportunities to identify and proactively engage customers in behavioral and wellness services, coaching, and support.

    A 2022 Cigna Healthcare integration study showed a $148 per member per year medical cost savings when clients have their medical, behavioral, and pharmacy benefits with Cigna Healthcare.**


    Turn Your Health Plan into a Growth Plan Through Integrated Benefits

    Watch how our integrated benefits and whole-person approach improves customers’ engagement with their health. (Length: 00:02:57)
    Watch Video

    Turn Your Health Plan into a Growth Plan Through Integrated Benefits

    Visit our Knowledge Center for helpful information you can share with your employees:

    View more behavioral and mental health articles

    * Offered by Cigna Health and Life Insurance Company

    View Cigna Healthcare Company Names

    ** According to the 2022 Cigna Healthcare Value of Integration Study published 02/23. Results may vary.

    1 National Institute of Mental Health, March 2023,

    2 How do individuals with behavioral health conditions contribute to physical and total health spending?, Milliman, August 2020,

    3 The American Institute of Stress,, accessed November 20, 2023

    4 Per our agreement with contracted providers. Within 5 business days for first time appointment with non-prescriber; 15 business days for prescriber.

    5 The Cigna Healthcare Center of Excellence designation is a partial assessment of quality and cost-efficiency and should not be the only basis for decision-making (as such measures have a risk of error). Individuals are encouraged to consider all relevant factors and talk with their physician about selecting a health care facility. Quality designations and ratings found in Cigna Healthcare's online provider directories are not a guarantee of the quality of care that will be provided to individual patients. Providers are solely responsible for any treatment provided and are not agents of Cigna Healthcare.

    Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or their affiliates. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). Policy forms: OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).

    © 2023 Cigna Healthcare.

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    Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.

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