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  • Home Employers Behavioral Health Programs Employee Assistance Program (EAP) for Employers

    Employee Assistance Program (EAP)

    Emotional and mental assistance for employees and their families.

    Building a new benefits package?

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    Confidential Support for Employees' Mental Health

    Help your employees get help when, and where, they need it. When you partner with Cigna HealthcareSM*, your employees—and anyone in their household—get access to confidential EAP1 support and assistance.

    Employer services are also included to help address organizational concerns and traumatic events, and to help managers and HR professionals navigate some of the more challenging aspects of their jobs.

    How EAP Makes a Difference

    • 9 in 10 avoid behavioral claims and resolve their issue through EAP2
    • 96.8% overall satisfaction3
    • 95.1% improved ability to manage stress3
    • 92.9% improved ability to balance work and life3

    EAP Features

    For Employees:

    • 24/7/365 live assistance for customer service, crisis triage support and referrals
    • In-the-moment and scheduled telephonic consultations with licensed clinicians,
    • Face-to-face and telehealth counseling sessions with a nationwide network of EAP counselors
    • Confide Behavioral Health NavigatorSM tool4 to triage symptoms and get care 24/7
    • Easy access to EAP services and programs through®
    • Access to legal, financial and ID theft support consultation services
    • Resource and referral assistance for work/life concerns such as childcare, eldercare, pet care, adoption, summer camps, and more
    • Convenience services referrals such as home repairs, travel, relocation, event planning, and more
    • Live and on-demand webcasts throughout the year
    • Behavioral awareness series 
    • Online managing stress tool kit
    • Disaster Resource Center
    • Digital resources and tools via web and mobile app

    For Managers and Human Resources:

    • 24/7/365 management consultation, crisis triage support, and management referrals
    • Live and on-demand webcasts throughout the year
    • EAP Resources for Managers & Organizations microsite, providing resources, and tools for managers and HR, as well as for disaster response, wellness and program promotion
    • Self-care strategies for managers
    • Behavioral fitness-for-duty evaluations at additional cost
    • Substance abuse professional evaluations under federal DOT and DOE regulations at additional cost

    For Client Organizations:

    • 24/7/365 critical incident stress management services
    • Organizational consultation
    • Annual bank of employer service hours which can be used for onsite critical incident stress management services, wellness seminars, management training, or benefit/wellness events
    • EAP wellness seminars and management training on over 180 topics
    • Quarterly reports and analytics plus a reporting portal
    • Program promotional tools and collateral
    • Client support team

    Confide Behavioral Health Navigator Tool

    Finding mental health support may be the hardest part of an employee's care journey. Confide Behavioral Health Navigator4 connects employees to providers, coordinates their care, and follows up on 100% of all interactions. Confide also features:

    • Ability to connect 24/7 via chat or telephone
    • Unlimited 45-60-minute sessions with a dedicated licensed clinician
    • Up to 10 counseling sessions per issue at no cost to employees
    • 24/7 access to coaching support via text
    • Digital self-guided tools to address stress and resiliency
    • Care provided within 48 hours of outreach

    The Value of Integrating EAP with Medical and Behavioral

    • 24% reduction in avoidable ER visits5
    • 32% reduction in total behavioral health spending5
    • 51% reduction in outpatient behavioral health spending5
    • $1.28 PEPM reduction in out-of-network cost for Cigna Total Behavioral Health clients with full EAP6

    Better Health Outcomes and Savings with Integrated Benefits

    Bundling your medical, pharmacy, and behavioral benefits can improve the health of your employees and reduce total medical costs. Our combination of programs provides more opportunities to identify and proactively engage customers in behavioral and wellness services, coaching, and support.

    A 2022 Cigna Healthcare integration study showed a $148 per member per year medical cost savings when clients have their medical, behavioral, and pharmacy benefits with Cigna Healthcare.**

    Visit our Knowledge Center for helpful information you can share with your employees:

    View more EAP articles

    More Behavioral Health Programs

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  • * Offered by Cigna Health and Life Insurance Company

    View Cigna Healthcare Company Names

    ** According to the 2022 Cigna Healthcare Value of Integration Study published 02/23

    1 Employee assistance program services are in addition to, not instead of, your health plan benefits. These services are separate from your health plan benefits and do not provide reimbursement for financial losses. Program availability may vary by plan type and location, and are not available where prohibited by law.

    2 Cigna Healthcare EAP Resolution Rate, 2021 Book of Business Norms. Results may vary

    3 2022 Cigna Healthcare Satisfaction Surveys, Employee Assistance Program Evaluation, Manager Satisfaction, Wellness Seminar Satisfaction, 2023. Results are gathered throughout the year on a statistically significant sample of National and Regional clients who utilized relevant EAP services within that year. Results may vary.

    4 Confide Behavioral Health Navigator is a Premium Solution

    5 EAP Retrospective Matched Case Control Study: Impacts on Medical and Behavioral Spending, Cigna Healthcare Global Data & Analytics, 2020. results may vary.

    6 Value of EAP & CTBH Integration Study, Cigna Healthcare Behavioral Health Insights, 2020. Results may vary.

    Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company (Bloomfield, CT), Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or their affiliates. In Utah, all products and services are provided by Cigna Health and Life Insurance Company (Bloomfield, CT). For information about behavioral health benefits in California, visit OK – HP-APP-1 et al., OR – HP-POL38 02-13, TN – HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).

    © 2023 Cigna Healthcare.

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    Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna Healthcare.

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