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  • Home Individuals & Families Member Guide myCigna: Your Secure Member Portal

    myCigna: Your Secure Member Portal

    Our web and mobile apps provide 24/7/365 live support and access to all details of your plan.

    Are you a member?

    Activate your myCigna account for access to all plan details and live, 24/7 support.

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    Get the most out of your plan with myCigna®

    Your Cigna HealthcareSM health plan gives you more than just coverage. It offers holistic, seamless support for you and your family’s well-being.

    Anytime access to support and plan information

    myCigna Dashboard: Your Plan at a Glance

    View how much of your deductible remains, your HSA/HRA/FSA account balance, recent claims, your digital ID cards, and important messages. myCigna gives you always-on, quick access to plan details when you need them most.

    24/7/365 Chat: Live Support at Your Fingertips

    With live chat, you'll save time and get real-time support on any device. Curious about what your plan covers or confused about your claims? Whatever your question (and whenever it comes up), our guides have the answers.

    Digital ID Cards: Access Anytime, Anywhere

    With myCigna.com® and the mobile app you have access to your ID cards and proof of coverage any time you need them. Digital ID cards are easily shared with dependents or providers as needed.

    On-demand doctors, from the comfort of your home

    Talk to a board-certified doctor—day or night—using your smartphone, tablet, or computer. Doctors can treat non-emergency medical problems and prescribe medications when needed. This virtual care/telehealth service1, offered through MDLIVE®, can save you time and money, so you can get back to feeling like yourself again, fast.

    Depending on your plan and coverage, you can access virtual care appointments for a variety of concerns, such as:

  • Allergies
  • Asthma
  • Cold, flu and COVID-19
  • Headache
  • Minor injuries
  • Rashes and other skin concerns
  • Sore throat
  • Urinary infections
  • Wellness exam
  • Find the right doctor for you in the provider directory

    Our provider directory contains more than 8.5 million reviews2 and recommendations from verified Cigna Healthcare patients. This gives you additional insight when choosing a doctor for you or your family.

    Unlike traditional reviews found on Yelp, Google, or Healthgrades, providers are not able to pay for or promote reviews, so you can feel confident in your decisions.

    Your health plan, made simple

    Take control of your benefits and your health. With myCigna, you can also:

  • Estimate medical costs before you receive care
  • Manage prescriptions and get them delivered to your home
  • Check on the status of your claims
  • Take a health assessment, set goals, and earn incentives
  • Set up paperless Explanation of Benefits (EOBs)
  • Track your HSA/HRA/FSA account balances
  • Stay connected with the myCigna mobile app3

    Once you register for myCigna, you get complete access to the mobile app. With easy one-touch, secure sign-on, you can view your digital ID cards, manage your health information, update your profile, and more. You can also sync your steps, sleep, and active minutes data to support your wellness activities, including rewards and challenges (if applicable to your plan).4, 5

    Download the myCigna mobile app

    Apple app store Google app store Amazon app store

    1 Cigna Healthcare provides access to virtual care through participating in-network providers. Not all providers have virtual capabilities. Cigna Healthcare also provides access to virtual care through national telehealth providers as part of your plan. This service is separate from your health plan’s network and may not be available in all areas or under all plans. Referrals are not required. Video may not be available in all areas or with all providers. All health care providers are solely responsible for the treatment provided to their patients; providers are not agents of Cigna Healthcare. Refer to plan documents for complete description of virtual care services and costs.

    2 Cigna Healthcare internal utilization data. As of December 2023. Subject to change.

    3 The myCigna® app is available to any current Cigna Healthcare customer who has been provided user access to myCigna.com. (Users must be 13 years or older to register)

    4 Availability of health and fitness data integration may vary by plan. View the myCigna Mobile App Privacy Notice [PDF] for more information.

    5 myCigna's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

    The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc. Android and Google Play are trademarks of Google LLC. Amazon, Kindle, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

    The listing of a health care professional in any directory does not guarantee that the services rendered by that professional are covered under your specific medical plan. Check your official plan documents, or call the number listed on your ID card for information about the services covered under your plan benefits. Health care providers are solely responsible for the treatment provided to their patients; they are not agents of Cigna Healthcare. The downloading and use of any mobile app is subject to the terms of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply. Our web-based tools and apps are available for informational purposes only and are not intended to be a substitute for proper medical care provided by a physician. Any plan information provided is only a general description of benefits and not a contract. For the details of your specific plan, view your plan documents.

    All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group.

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    Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

    All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc. This website is not intended for residents of Arizona and New Mexico.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details