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Home Individuals & Families Member GuideHome Prescription Delivery

Express Scripts® Pharmacy, our home delivery pharmacy, is a convenient option when you’re taking a medication on a regular basis.1 It's simple, safe, and saves you trips to the pharmacy.

Benefits of home delivery

Easily order, manage, track, and pay for your medications on your phone or online on myCigna. Get up to a 90-day supply delivered with standard shipping at no extra cost to you.2 Sign up for automatic refills or refill reminders so you don’t miss a dose. Get 24/7 access to pharmacists to answer your questions. Flexible payment options if you need help paying for your medications.

Three ways to get started with home delivery

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Make the Most of Your Cigna Pharmacy Benefits

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Make the Most of Your Cigna Pharmacy Benefits

Frequently Asked Questions about your pharmacy coverage

What will happen once my prescription is moved to Express Scripts Pharmacy?

As soon as Express Scripts® Pharmacy receives your prescription, you'll see it listed on the My Medications page on myCigna. Express Scripts® Pharmacy will fill and ship your order.  You can then manage your medications and refill your prescriptions on myCigna.

How do I place a new order for my prescription?

Electronically (fastest service): Have your provider send it to Express Scripts Home Delivery, NCPDP 2623735

Fax: Have your provider call to get a fax order form.

How do I refill my prescription?

Log in to the myCigna® app or website: Click on the Prescriptions tab and select My Medications from the dropdown menu. You can refill your prescription and manage your medications directly on myCigna.4

Express Scripts Pharmacy: Call to place your refill order(s) over the phone. Be sure to have your Cigna ID card, provider contact information, and medication name(s) ready.

Visit our Knowledge Center to learn about:

Medication Adherence: Taking Medication as Prescribed

Generic vs. Brand Name Drugs

Health Conditions and Treatments

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Member Guide Quick Links

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1 Not all plans offer home delivery as a covered pharmacy option. Please log in to the myCigna® App or website, or check your plan materials, to learn more about the pharmacies in your plan’s network.

2 Standard shipping costs are included as part of your prescription plan.

3 Some medications aren’t available in a 90-day supply and may only be packaged in lesser amounts. For example, three packages of oral contraceptives equal an 84-day supply. Even though it’s not a “90-day supply,” it’s still considered a 90-day prescription.

4 Customers under age 13 (and/or their parent/guardian) will not be able to register at

Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. “Express Scripts Pharmacy” refers to ESI Mail Pharmacy Service, Inc. and Express Scripts Pharmacy, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. “Express Scripts Pharmacy” is a trademark of Express Scripts Strategic Development, Inc. This page provides highlights only. Refer to your plan documents for costs and details of coverage.

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Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates ( see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

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