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  • Home Individuals & Families Member Guide Home Delivery Pharmacy

    Home Delivery Pharmacy

    Get medications delivered to your door with Express Scripts® Pharmacy.

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    Activate your myCigna account for access to all plan details and live, 24/7 support.

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    Express Scripts® Pharmacy, our home delivery pharmacy, is a convenient option when you’re taking a medication on a regular basis.1 It's simple, safe, and saves you trips to the pharmacy.

    Benefits of home delivery

    Easily order, manage, track, and pay for your medications on your phone or online on myCigna.

    Get up to a 90-day supply delivered with standard shipping at no extra cost to you.2

    Sign up for automatic refills or refill reminders so you don’t miss a dose.

    Get 24/7 access to pharmacists to answer your questions.

    Flexible payment options if you need help paying for your medications.

    Three ways to get started with home delivery

    Switch Prescriptions Online

    Activate your myCigna account to view your active medications. If your medication is eligible for home delivery, simply click Switch Today and then Add to Cart to place your order and move your prescriptions electronically from your retail pharmacy to home delivery with Express Scripts® Pharmacy.

    Ask Your Provider

    Call your doctor's office and ask them to send a 90-day prescription (with refills)3 electronically to Express Scripts Home Delivery.

    Call Express Scripts Pharmacy

    Call 1 (800) 835-3784 and Express Scripts® Pharmacy can contact your provider to get your prescription(s). Have your ID card, provider contact information, and medication name(s) handy.

    Activate your myCigna account to manage your prescriptions and review your pharmacy coverage.4


    Express Scripts Pharmacy

    Learn how your plan’s home delivery pharmacy makes serving you their #1 priority every day. (Length: 03:08)

    Watch Video

    Express Scripts Pharmacy


    Make the Most of Your Pharmacy Benefits

    This short video can show you how to get the most from your pharmacy coverage. (Length: 03:15)
    Watch Video

    Make the Most of Your Pharmacy Benefits

    Frequently Asked Questions about your pharmacy coverage

    What will happen once my prescription is moved to Express Scripts Pharmacy?

    As soon as Express Scripts® Pharmacy receives your prescription, you'll see it listed on the My Medications page on myCigna. Express Scripts® Pharmacy will fill and ship your order. You can then manage your medications and refill your prescriptions on myCigna.

    How do I place a new order for my prescription?

    Electronically (fastest service): Have your provider send it to Express Scripts Home Delivery, NCPDP 2623735

    Fax: Have your provider call 1 (888) 327-9791 to get a fax order form.

    How do I refill my prescription?

    Log in to the myCigna® app or website: Click on the Prescriptions tab and select My Medications from the dropdown menu. You can refill your prescription and manage your medications directly on myCigna.4

    Express Scripts Pharmacy: Call 1 (800) 835-3784 to place your refill order(s) over the phone. Be sure to have your ID card, provider contact information, and medication name(s) ready.

    1 Not all plans offer home delivery as a covered pharmacy option. Please log in to the myCigna® App or website, or check your plan materials, to learn more about the pharmacies in your plan's network.

    2 Standard shipping costs are included as part of your prescription plan.

    3 Some medications aren't available in a 90-day supply and may only be packaged in lesser amounts. For example, three packages of oral contraceptives equal an 84-day supply. Even though it's not a "90-day supply," it's still considered a 90-day prescription.

    4 Customers under age 13 (and/or their parent/guardian) will not be able to register at

    5 myCigna's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

    Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., and HMO or service company subsidiaries of The Cigna Group Corporation. "Express Scripts Pharmacy" refers to ESI Mail Pharmacy Service, Inc. and Express Scripts Pharmacy, Inc. The Cigna HealthcareSM name, logo, and other The Cigna GroupSM marks are owned by The Cigna Group Intellectual Property, Inc. "Express Scripts Pharmacy" is a trademark of Express Scripts Strategic Development, Inc. This page provides highlights only. Refer to your plan documents for costs and details of coverage.

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    Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

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