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Home Individuals & Families Member GuideSpecialty Pharmacy

About Accredo 

As part of your Cigna HealthcareSM-administered pharmacy benefits, you have access to Accredo, a Cigna Healthcare specialty pharmacy.If you're using a specialty medication, Accredo can help. Their team of specialty-trained pharmacists and nurses will fill and ship your specialty medication to your home (or location of your choice).2 They'll also provide you with the personalized care and support you need to manage your therapy, at no extra cost.

What's a specialty pharmacy? 

A specialty pharmacy fills specialty medications, which are used to treat complex medical conditions like multiple sclerosis, hepatitis c and rheumatoid arthritis. Specialty medications are typically injected or infused and may need special handling (like refrigeration).

Why choose Accredo? 

  • Personalized care services including counseling and training on how to administer your medication.
  • 24/7 access to specialty-trained pharmacists and nurses experienced in complex conditions that require specialty medications.
  • Fast shipping, at no extra cost – even for medications that need special handling, like refrigeration.
  • Easy refills and free reminders to help make sure you don’t miss a dose. You can also refill certain prescriptions by text.3
  • Easily manage your medications and track your orders online using the myCigna® app or website.4
  • Help with applying for third-party copay assistance programs and other payment options.

Get started with Accredo

Log in to myCigna to manage your prescriptions and review your pharmacy coverage.


Managing Specialty Medications with Accredo

This 2-minute video shows how Accredo provides personalized care and guidance to help with complex medical conditions. (Runtime: 00:01:54)

Watch Video

Managing Specialty Medications with Accredo

Visit our Knowledge Center to learn more about:

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Copays, Deductibles, and Coinsurance

Medication Adherence: Taking Medication as Prescribed

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1 Not all plans offer Accredo as a covered pharmacy option. Please log in to the myCigna® app or website, or check your plan materials, to learn more about the pharmacies in your plan's network.

2 As allowable by law. For medications administered by a health care provider, Accredo will ship the medication directly to your doctor’s office.

3 The ability to refill prescriptions by text is only available for certain medications. To get text messages, you'll have to sign up for Accredo's texting service. You can do this when you call Accredo to refill your prescription. Once you sign up, simply reply to their welcome text to get started. Standard text messaging rates apply.

4 You'll see your first order in the myCigna app or website once Accredo ships it. Customers under age 13 (and/or their parent/guardian) will not be able to register at

Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company (CHLIC), Express Scripts, Inc., or their affiliates. Health plans and health insurance policies are insured and/or administered by CHLIC, Connecticut General Life Insurance Company, and HMO or service company subsidiaries of Cigna Health Corporation, including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc. (CHC-TN), and Cigna HealthCare of Texas, Inc. Plans and insurance policies contain exclusions and limitations and may not be available in all areas. For costs and details of coverage, see your plan documents. Group policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN). "Accredo" refers to Accredo Health Group, Inc., a Cigna Healthcare company. "Accredo" and "Express Scripts" are service marks of Express Scripts Strategic Development, Inc.

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Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates ( see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

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