Personalized Customer Engagement

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Personalized 24/7 Customer Engagement

Customized support for employee engagement

At Cigna, improving the health and well-being of individuals is fundamental to everything we do. As a health services company, we can create a more comprehensive health experience for your employees. We can anticipate their needs and provide the appropriate motivation and support they need to get and stay healthy.

We’re committed to supporting your employees

Contact your broker or connect with a Cigna representative to discuss your organization’s unique needs.

How Cigna Supports Employee Engagement

24/7/365 Health Plan Customer Service

We were the first national health insurance carrier to offer 24/7 live customer service.1 Translation services are available in 150 languages. We provide the service you need so you can spend less time managing your employee benefits and more time managing your business.

The myCigna® website and mobile app

Covered employees can personalize and organize their plan information and sign in with easy fingerprint access.2


Personal Health Team

A clinical team structured to support healthy to high-risk customers and provides one-on-one support with a health advocate.

Hear a customer testimonial on Cigna's Coordinated Support

Guiding employees to the right care

Covered medical plan customers can talk to trained nurses through our Health Information LineSM. Our plans also include access to American Well and MDLIVE® through the Cigna Telehealth Connection program, so employees can get care for minor medical conditions at a lower cost than a visit to an urgent care clinic or emergency room.3

My Personal Champion

The My Personal Champion® program can help employees by:

  • Educating individuals about their health benefits, using network health care providers and various options available to them
  • Overseeing application of benefits
  • Reviewing claims payment
  • Engaging clinical support such as nurses or coaches
  • Identifying local financial assistance or appropriate health care services

Learn more about My Personal Champion [PDF]

Staying in the social loop thanks to technology
Black dressmaker talking on phone in studio

Cigna One Guide

The Cigna One Guide® service provides access to guided consultations through telephone, mobile app and “Click-to-Chat” for choosing their benefits, building a personal health team of doctors, clinicians and coaches and reducing their health expenses through reward programs.

  • Get the human touch for guidance on cost savings, specialized support, and coaching programs
  • Take advantage of digital customized messages, live chat, a personal list of health care providers, and push notifications
  • Maximizing every touch point, to help close gaps in care, identify risk early, and increase program engagement

Award-Winning Digital Tools

Cigna provides cutting-edge digital tools to help you anytime, anywhere. Find out which doctors take your coverage, the cost of tests and procedures and quality care information.

See Cigna's awards and honors

Image Alt	Father and daughter using digital tablet

Build a benefits plan that helps drive better health and savings.

Contact your broker or connect with a Cigna representative to discuss your organization’s unique needs.

1Comparison based on publicly available information as of 12/30/2016.

2On compatible devices only.

3Telehealth providers participating in the Cigna Telehealth Connection program are independent contractors and separate from plan network providers. Not all providers have video chat capabilities and it is not available in all areas. Refer to plan documents for a complete description of covered services, including other telehealth/telemedicine benefits. Program availability may vary by location and plan type. See vendor sites for details.

Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna representative. Cigna group medical plans are insured or administered by Cigna Health and Life Insurance Company or its affiliates. Policy forms: OK: HP-APP-1 et al, OR - HP-POL38 02-13, TN: HP-POL43/HC-CER1V1 et al.