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Express Scripts® Pharmacy, our home delivery pharmacy, is a convenient option when you’re taking a medication on a regular basis.1 It's simple, safe, and saves you trips to the pharmacy.

Benefits of home delivery

Easily order, manage, track, and pay for your medications on your phone or online on myCigna. Get up to a 90-day supply delivered with standard shipping at no extra cost to you.2 Sign up for automatic refills or refill reminders so you don’t miss a dose. Get 24/7 access to pharmacists to answer your questions. Flexible payment options if you need help paying for your medications.

Three ways to get started with home delivery

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Make the Most of Your Cigna Pharmacy Benefits

This short video can show you how to get the most from your pharmacy coverage. (Length: 03:15)

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Make the Most of Your Cigna Pharmacy Benefits

Frequently Asked Questions about your pharmacy coverage

What will happen once my prescription is moved to Express Scripts Pharmacy?

As soon as Express Scripts® Pharmacy receives your prescription, you'll see it listed on the My Medications page on myCigna. Express Scripts® Pharmacy will fill and ship your order.  You can then manage your medications and refill your prescriptions on myCigna.

How do I place a new order for my prescription?

Electronically (fastest service): Have your provider send it to Express Scripts Home Delivery, NCPDP 2623735

Fax: Have your provider call to get a fax order form.

How do I refill my prescription?

Log in to the myCigna® app or website: Click on the Prescriptions tab and select My Medications from the dropdown menu. You can refill your prescription and manage your medications directly on myCigna.4

Express Scripts Pharmacy: Call to place your refill order(s) over the phone. Be sure to have your Cigna ID card, provider contact information, and medication name(s) ready.

Visit our Knowledge Center to learn about:

What is Prior Authorization and How Does the Process Work?

Copays, Deductibles, and Coinsurance

HSAs, FSAs, and HRAs

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Member Guide Quick Links

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1 Not all plans offer home delivery as a covered pharmacy option. Please log in to the myCigna® App or website, or check your plan materials, to learn more about the pharmacies in your plan’s network.

2 Standard shipping costs are included as part of your prescription plan.

3 Some medications aren’t available in a 90-day supply and may only be packaged in lesser amounts. For example, three packages of oral contraceptives equal an 84-day supply. Even though it’s not a “90-day supply,” it’s still considered a 90-day prescription.

4 Customers under age 13 (and/or their parent/guardian) will not be able to register at myCigna.com.

Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. “Express Scripts Pharmacy” refers to ESI Mail Pharmacy Service, Inc. and Express Scripts Pharmacy, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. “Express Scripts Pharmacy” is a trademark of Express Scripts Strategic Development, Inc. This page provides highlights only. Refer to your plan documents for costs and details of coverage.

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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Group Universal Life (GUL) insurance plans are insured by CGLIC. Life (other than GUL), accident, critical illness, hospital indemnity, and disability plans are insured or administered by Life Insurance Company of North America, except in NY, where insured plans are offered by Cigna Life Insurance Company of New York (New York, NY). All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna sales representative. This website is not intended for residents of New Mexico.

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