How can Cigna help?
Cigna provides free aids and services to people with disabilities to communicate with us, including written information in other formats, large print, audio and accessible electronic formats.
Cigna also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need any of these services, please call the Customer Service number on your Cigna ID card. If you do not have or are unable to locate your ID card, in the United States please call
Discrimination is Against the Law
Cigna complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cigna does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Filing grievances and complaints
If you believe that Cigna has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by sending an email to
Cigna Nondiscrimination Complaint Coordinator
P.O. Box 188016
Chattanooga, TN 37422
If you need assistance filing a written grievance, please call the number on the back of your Cigna ID card or email:
To file a civil rights complaint online with the U.S. Department of Health and Human Services, Office for Civil Rights, visit the
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
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Cigna Company Information
Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see