Coronavirus (COVID-19) Information for Medicare and Medicaid Customers

Last Updated July 29, 2021

Coronavirus (COVID-19) Information for Medicare and Medicaid Customers

Cigna is committed to improving your health, well-being, and peace of mind.

Frequently asked questions

COVID-19 Vaccines, Care, and Coverage

FDA-authorized vaccines will be covered under your medical plan (or Medicare Part B) as a preventive service, and will be available at no additional cost to you.

Yes. Cigna has partnered with Access2CareSM (A2C) to provide our customers with four one-way trips to get their COVID-19 vaccine at no additional cost. A trip is defined as a one-way ride that’s under 60 miles from start to finish.

  • If your plan includes transportation, we’ve added four more one-way trips to get the COVID-19 vaccine.
  • If your plan does not include transportation, we’re providing you with four one-way trips to get the COVID-19 vaccine.

At this time transportation to drive through vaccine sites/events is not available in order to maintain member privacy and safety.

  • To schedule your ride, call the A2C (Access2Care) customer service number for your state.
  • A2C will schedule your trips there and back with their contracted transportation providers, which may include a ride-sharing service.
  • Be sure to note the trip number you receive from the representative making your reservation. If your trip number is not available, you will receive a call back within 24 hours and it will be provided at that time.
  • At the time of your appointment, you’ll find out how to contact your driver about being picked up.

Customers in the following states can call A2C to schedule their trip(s):

Alabama, Southern MS 1 (866) 575-3737
Arkansas 1 (866) 780-8554
Arizona 1 (800) 285-8818
Colorado, New Mexico, Utah 1 (866) 217-7244
Georgia 1 (866) 382-0513
Illinois, Kansas City 1 (866) 213-7308
Florida- North 1 (866) 575-3737
Florida-Central 1 (866) 217-5144
Mid Atlantic-Maryland, Delaware, D.C., Virginia 1 (888) 235-8146
North Carolina, South Carolina 1 (888) 238-4272
New Jersey, Pennsylvania 1 (888) 223-7578
Ohio 1 (888) 213-2217
Tennessee, Northern MS (Desoto County) 1 (866)780-8554
Texas, Oklahoma City 1 (866) 214-5126

Cigna looks to the U.S. Food and Drug Administration (FDA), Center for Disease Control and Prevention (CDC), and input from the Advisory Committee on Immunization Practices (ACIP) to determine these factors.

The CDC is making COVID-19 vaccination recommendations for the United States based on input from the ACIP. ACIP is considering four groups to possibly recommend for early COVID-19 vaccination if supply is limited:

  • Health care personnel
  • Workers in essential and critical industries
  • People at high risk for severe COVID-19 illness due to underlying medical conditions
  • People 65 years and older

Vaccine guidelines and requirements can vary by state and county. Find vaccine information and resources in your state. Cigna will cover the administration cost of the vaccine for both in-and out-of-network providers without any cost share.

Yes. Your medical plan includes coverage for diagnosis, testing, and treatment associated with COVID-19 including:

  • COVID-19 diagnostic visits: Cigna is waiving out-of-pocket costs for COVID-19 visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through the Public Health Emergency (PHE) period, currently scheduled to end on October 18, 2021.
  • COVID-19 testing: Cigna is waiving out-of-pocket costs for COVID-19 FDA-approved testing through the PHE period, currently scheduled to end on October 18, 2021. Get more information on how to get tested at a center or at home.
  • COVID-19 treatment: Cigna covers medical care for COVID-19 treatment subject to standard cost share, copay, and deductibles.

If you have a plan that includes Prescription Drug coverage (Part D), you will continue to receive Medicare prescription drug coverage if you are sick. Currently there are no FDA-authorized drugs to treat COVID-19. Once there are approved medications, we can provide more information about the out-of-pocket cost.

Yes. Many Cigna plans include coverage for virtual care visits. Check your specific plan for additional details. If your virtual visit is related to screening, diagnosis, or testing for COVID-19, your out-of-pocket costs will be waived.

Many Cigna customers can also receive virtual medical care not related to COVID-19 by physicians and certain providers with virtual care capabilities through December 31, 2020. Check your specific plan for additional details. Out-of-pocket costs may apply.

Find out how to connect with virtual care.

Getting Your Medications

It’s not necessary to order refills ahead of time or to stock up. We will ensure safe delivery of your medications when you need them.

Use the following contact information to reach the home delivery pharmacy you are currently using, as part of your pharmacy benefits:

Pharmacists are available 24/7 to answer questions about the safety of your medications, offer counseling and support, and assist with prescription orders.

If you have a Medicare Advantage Plan or Medicare Part D Prescription Drug Plan, log in to myCigna.com to get a 90-day supply of your prescription maintenance medications.

COVID-19 Scams and Fraud

There are people who will try to get your Medicaid Number or personal information to steal your identity and commit fraud. Learn more

Here are some ways you can protect yourself:

  • Check your Medicare materials for errors. If you think you may have been victim of an insurance scam, please call 1 (800) MEDICARE (1 (800) 633-4227). TTY users can call 1 (877) 486-2048.

    If you’re in a Medicare Advantage Plan, please call the Medicare Drug Integrity Contractor (MEDIC) at 1 (877) 7SAFERX (1 (877) 772-3379).

  • Never click on links in email messages. You could download a virus onto your computer or device.
  • Avoid online offers for any medications. There are currently no prescription or over-the-counter products available to treat or cure COVID-19 — online or in stores.
  • Never provide any personal information by email. Cigna would never request this information by email.
  • Be wary of suspicious emails and attachments. People may claim to be health insurance providers (such as Cigna) or other organizations claiming they are experts about the virus.

What to Do If You’re Feeling Sick

Contact your PCP: If you’re experiencing mild to moderate symptoms of COVID-19, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.

Your PCP can help you understand whether you need testing and the best options for you.

Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems. You can also search online for a COVID-19 testing site near you.

Cigna is also waiving out-of-pocket costs for COVID-19 FDA-approved at-home specimen collection kits and other diagnostic tests. Order a COVID-19 at-home specimen collection kit

You can also visit the CDC to find out what to do if you’re feeling sick.

If you are a Cigna customer, you can self-assess your risk for COVID-19, check any symptoms you may have, and get directed to care if necessary.

COVID-19 Vaccines, Care, and Coverage

Yes, when a FDA-authorized COVID-19 vaccine becomes commercially available, Cigna will cover the cost without any cost share. The vaccine is currently purchased by the federal government and provided free of cost to individuals. Cigna will cover covers the administration cost of the vaccine at 100% without any out-of-pocket costs.

Cigna looks to the U.S. Food and Drug Administration (FDA), Center for Disease Control and Prevention (CDC), and input from the Advisory Committee on Immunization Practices (ACIP) to determine these factors.

The CDC is making COVID-19 vaccination recommendations for the United States based on input from the ACIP. ACIP is considering four groups to possibly recommend for early COVID-19 vaccination if supply is limited:

  • Health care personnel
  • Workers in essential and critical industries
  • People at high risk for severe COVID-19 illness due to underlying medical conditions
  • People 65 years and older

A FDA-authorized vaccine is a preventive service that is available to Medicaid members at no cost. Vaccine guidelines and requirements can vary by state and county. Find vaccine information and resources in your state.

Yes. Your medical plan includes coverage for diagnosis, testing, and treatment associated with COVID-19 including:

  • COVID-19 diagnostic visits: COVID-19 visits are preventive services that are available to Medicaid members at no cost at a provider’s office, urgent care center, emergency room, or via virtual care.
  • COVID-19 testing: FDA-approved COVID-19 testing is a preventive service that is available to Medicaid members at no cost.
  • COVID-19 treatment: Medically necessary treatment is always covered for Medicaid members at no cost to the member. This means Medicaid members have no out-of-pocket costs for diagnostic visits, testing, and treatment for COVID-19.

Yes. You will be covered for telehealth services for routine care related to a chronic illness if the provider determines the following:

  • You need to avoid going in to a doctor’s office because of the nature of your chronic illness
  • If you are unable to see a physician due to lack of transportation

Please contact your primary care provider to find out the telehealth and/or telemedicine services they offer.

Find out how to connect with virtual care.

Getting Your Medications

It’s not necessary to order refills ahead of time or to stock up. Don’t wait until the last minute to refill your medicine, most prescriptions can be refilled up to a week early. Mail order refills should be requested two weeks before you run out.

You can get a 90-day supply of maintenance medicine through:

  • Walmart home delivery pharmacy: Call 1(800) 2 REFILL (1 (800) 273-3455) or order online
  • Your local pharmacy: Many pharmacies provide free home delivery

MMP members will need to use Express Scripts Pharmacy: 1 (877) 860-0982 but only for Medicare drugs covered under that plan.

Medicines that are covered under Medicaid (those marked with an “MC” on the list of covered drugs, or formulary) are not fulfilled by Express Scripts Pharmacy.

Contact your pharmacy if you need to refill or get a new prescription. If your regular pharmacy is not open or can’t provide your medicine, call Cigna at 1 (877) 653-0327 and we can help.

COVID-19 Scams and Fraud

There are people who will try to get your Medicaid Number or personal information to steal your identity and commit fraud. Learn more

Here are some ways you can protect yourself:

  • Check your Medicaid materials for errors. If you think you may have been victim of an insurance scam, please contact the Medicaid client hotline as soon as possible at 1 (800) 252-8263.
  • Never click on links in email messages. You could download a virus onto your computer or device.
  • Avoid online offers for any medications. There are currently no prescription or over-the-counter products available to treat or cure COVID-19 — online or in stores.
  • Never provide any personal information by email. Cigna would never request this information by email.
  • Be wary of suspicious emails and attachments. People may claim to be health insurance providers (such as Cigna) or other organizations claiming they are experts about the virus.

What to Do If You’re Feeling Sick

Contact your PCP: If you’re experiencing mild to moderate symptoms of COVID-19, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.

Your PCP can help you understand whether you need testing and the best options for you.

Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems. You can also search online for a COVID-19 testing site near you.

Cigna is also waiving out-of-pocket costs for COVID-19 FDA-authorized at-home specimen collection kits and other diagnostic tests. Order a COVID-19 at-home specimen collection kit

You can also visit the CDC to find out what to do if you’re feeling sick.

If you are a Cigna customer, you can self-assess your risk for COVID-19, check any symptoms you may have, and get directed to care if necessary.

Dr. Steve Miller, a physician and Cigna's Chief Clinical Officer, provides an update on the latest developments with the COVID-19 vaccines.

Find out where you can get the vaccine in your state

This content is offered for informational purposes only. It does not constitute medical advice. Always consult your doctor for appropriate medical advice and care recommendations tailored to your specific medical condition.

MCDTX_20_88109