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Check Your Symptoms and Risk for the Coronavirus

If you’re experiencing symptoms, answer a few simple questions about your health care coverage so we can help guide you to the care you may need.

Coronavirus Care and Coverage

Yes. Your plan includes coverage for diagnosis, testing, and treatment associated with the Coronavirus including:

  • Coronavirus diagnostic visits: Cigna is waiving applicable out-of-pocket costs for Coronavirus visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through July 31, 2020.
  • Coronavirus testing: Cigna is waiving applicable out-of-pocket costs for Coronavirus FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
  • Coronavirus treatment: Cigna is waiving applicable out-of-pocket costs for all Coronavirus treatment through July 31, 2020. The treatments that Cigna will cover for the Coronavirus are those covered under Medicare or other applicable state regulations.

This policy applies to customers in the United States who are covered under Cigna’s employer/union sponsored insured group health plans, insured plans for US based globally mobile individuals, Medicare Advantage and Individual and Family Plans (IFP). Cigna will also administer the waiver to self-insured group health plans and the company encourages widespread participation, although these plans will have an opportunity to opt-out of the waiver option.

Yes. Many Cigna plans include coverage for telehealth services. Check your specific plan for additional details. If your virtual visit is related to screening, diagnosis, or testing for the Coronavirus, your out-of-pocket costs will be waived.

Many Cigna customers can also receive virtual medical care not related to the Coronavirus by physicians and certain providers with virtual care capabilities. Check your specific plan for additional details. Out-of-pocket costs may apply.

Dr. Steve Miller, a physician and Cigna's Chief Clinical Officer, recommends what you can do to stay healthy, and what to do if you feel ill.

Take Action

Find out how to connect with virtual care.

Getting Your Medications

It’s not necessary to order refills ahead of time or to stock up. We will ensure safe delivery of your medications when you need them.

Use the following contact information to reach the home delivery pharmacy you are currently using, as part of your pharmacy benefits:

Pharmacists are available 24/7 to answer questions about the safety of your medications, offer counseling and support, and assist with prescription orders.

Take Action

If you have a Medicare Advantage Plan or Medicare Part D Prescription Drug Plan, log in to to get a 90-day supply of your prescription maintenance medications.

What to Do If You’re Feeling Sick

Contact your PCP: If you’re experiencing mild to moderate symptoms of the Coronavirus, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.

Your PCP can help you understand whether you need testing and the best options for you.

Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems.

If your provider isn’t aware of a convenient COVID-19 testing site, you can use our search tool to find a testing center near you.

You can also visit the CDC to find out what to do if you’re feeling sick.

Take Action

If you are a Cigna customer, you can self-assess your risk for the Coronavirus check any symptoms you may have, and get directed to care if necessary.

This content is offered for informational purposes only. It does not constitute medical advice. Always consult your doctor for appropriate medical advice and care recommendations tailored to your specific medical condition.