Check Your Symptoms and Risk for COVID-19

If you’re experiencing symptoms, answer a few simple questions about your health care coverage so we can help guide you to the care you may need.

Frequently asked questions

COVID-19 Care and Coverage

Yes. Your medical plan includes coverage for diagnosis, testing, and treatment associated with COVID-19 including:

  • COVID-19 diagnostic visits: Cigna is waiving applicable out-of-pocket costs for COVID-19 visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through December 31, 2020.
  • COVID-19 testing: Cigna is waiving applicable out-of-pocket costs for COVID-19 FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
  • COVID-19 treatment: Cigna is waiving applicable out-of-pocket costs for all COVID-19 treatment through July 31, 2020. The treatments that Cigna will cover for COVID-19 are those covered under Medicare or other applicable state regulations.

This policy applies to customers in the United States who are covered under Cigna’s employer/union sponsored insured group health plans, insured plans for US based globally mobile individuals, Medicare Advantage and Individual and Family Plans (IFP). Cigna will also administer the waiver to self-insured group health plans and the company encourages widespread participation, although these plans will have an opportunity to opt-out of the waiver option.

If you have a plan that includes Prescription Drug coverage (Part D), you will continue to receive Medicare prescription drug coverage if you are sick. Currently there are no FDA-approved drugs to treat COVID-19. Once there are approved medications, we can provide more information about the out-of-pocket cost.

Yes. Many Cigna plans include coverage for telehealth services. Check your specific plan for additional details. If your virtual visit is related to screening, diagnosis, or testing for COVID-19, your out-of-pocket costs will be waived.

Many Cigna customers can also receive virtual medical care not related to COVID-19 by physicians and certain providers with virtual care capabilities. Check your specific plan for additional details. Out-of-pocket costs may apply.

Find out how to connect with virtual care.

Getting Your Medications

It’s not necessary to order refills ahead of time or to stock up. We will ensure safe delivery of your medications when you need them.

Use the following contact information to reach the home delivery pharmacy you are currently using, as part of your pharmacy benefits:

Pharmacists are available 24/7 to answer questions about the safety of your medications, offer counseling and support, and assist with prescription orders.

If you have a Medicare Advantage Plan or Medicare Part D Prescription Drug Plan, log in to myCigna.com to get a 90-day supply of your prescription maintenance medications.

COVID-19 Scams and Fraud

There are people who will try to get your Medicaid Number or personal information to steal your identity and commit fraud. Learn more

Here are some ways you can protect yourself:

  • Check your Medicare materials for errors. If you think you may have been victim of an insurance scam, please call 1 (800) MEDICARE (1 (800) 633-4227). TTY users can call 1 (877) 486-2048.

    If you’re in a Medicare Advantage Plan, please call the Medicare Drug Integrity Contractor (MEDIC) at 1 (877) 7SAFERX (1 (877) 772-3379).

  • Never click on links in email messages. You could download a virus onto your computer or device.
  • Avoid online offers for any medications. There are currently no prescription or over-the-counter products available to treat or cure COVID-19 — online or in stores.
  • Never provide any personal information by email. Cigna would never request this information by email.
  • Be wary of suspicious emails and attachments. People may claim to be health insurance providers (such as Cigna) or other organizations claiming they are experts about the virus.

What to Do If You’re Feeling Sick

Contact your PCP: If you’re experiencing mild to moderate symptoms of COVID-19, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.

Your PCP can help you understand whether you need testing and the best options for you.

Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems.

If your provider isn’t aware of a convenient COVID-19 testing site, you can use our search tool to find a testing center near you.

You can also visit the CDC to find out what to do if you’re feeling sick.

If you are a Cigna customer, you can self-assess your risk for COVID-19, check any symptoms you may have, and get directed to care if necessary.

COVID-19 Care and Coverage

Yes. Medically necessary treatment is always covered for Medicaid members at no cost to the member. This means Medicaid members have no out-of-pocket costs for diagnostic visits, testing, and treatment for COVID-19.

Yes. You will be covered for telehealth services for routine care related to a chronic illness if the provider determines the following:

  • You need to avoid going in to a doctor’s office because of the nature of your chronic illness
  • If you are unable to see a physician due to lack of transportation

Please contact your primary care provider to find out the telehealth and/or telemedicine services they offer.

Find out how to connect with virtual care.

Getting Your Medications

It’s not necessary to order refills ahead of time or to stock up. Don’t wait until the last minute to refill your medicine, most prescriptions can be refilled up to a week early. Mail order refills should be requested two weeks before you run out.

You can get a 90-day supply of maintenance medicine through:

  • Walmart home delivery pharmacy: Call 1(800) 2 REFILL (1 (800) 273-3455) or order online
  • Your local pharmacy: Many pharmacies provide free home delivery

MMP members will need to use Express Scripts Pharmacy: 1 (877) 860-0982 but only for Medicare drugs covered under that plan.

Medicines that are covered under Medicaid (those marked with an “MC” on the list of covered drugs, or formulary) are not fulfilled by Express Scripts Pharmacy.

Contact your pharmacy if you need to refill or get a new prescription. If your regular pharmacy is not open or can’t provide your medicine, call Cigna at 1 (877) 653-0327 and we can help.

COVID-19 Scams and Fraud

There are people who will try to get your Medicaid Number or personal information to steal your identity and commit fraud. Learn more

Here are some ways you can protect yourself:

  • Check your Medicaid materials for errors. If you think you may have been victim of an insurance scam, please contact the Medicaid client hotline as soon as possible at 1 (800) 252-8263.
  • Never click on links in email messages. You could download a virus onto your computer or device.
  • Avoid online offers for any medications. There are currently no prescription or over-the-counter products available to treat or cure COVID-19 — online or in stores.
  • Never provide any personal information by email. Cigna would never request this information by email.
  • Be wary of suspicious emails and attachments. People may claim to be health insurance providers (such as Cigna) or other organizations claiming they are experts about the virus.

What to Do If You’re Feeling Sick

Contact your PCP: If you’re experiencing mild to moderate symptoms of COVID-19, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.

Your PCP can help you understand whether you need testing and the best options for you.

Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems.

If your provider isn’t aware of a convenient COVID-19 testing site, you can use our search tool to find a testing center near you.

You can also visit the CDC to find out what to do if you’re feeling sick.

If you are a Cigna customer, you can self-assess your risk for COVID-19, check any symptoms you may have, and get directed to care if necessary.

Dr. Steve Miller, a physician and Cigna's Chief Clinical Officer, recommends what you can do to stay healthy, and what to do if you feel ill.

This content is offered for informational purposes only. It does not constitute medical advice. Always consult your doctor for appropriate medical advice and care recommendations tailored to your specific medical condition.

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