Using your Cigna plan
A comprehensive member guide packed with information on how to use your plan to its fullest, now and throughout the year.
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JUMP TO
Getting Care
Get virtual, in-person, or immediate care
Preventive care usually includes:
Your annual check-up
Flu shots
screenings and
vaccinations
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Convenience Care Clinics
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Urgent Care Centers
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Emergency Room (ER)
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Virtual Care (Telehealth)
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| Severity |
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| Symptoms Treated |
Allergies
Vaccines (flu, shingles, COVID) Minor burns and skin conditions Sinus and ear infections |
Nausea and diarrhea
Minor cuts and broken bones Back and joint pain |
Trouble breathing
Heart attack and stroke Sudden illness and serious accidents Severe bleeding |
Allergies
Fever, colds, and flu Skin conditions Most infections |
This information is for educational purposes only. It isn't medical advice and does not replace care from a physician. Cigna isn't responsible for issues due to the use, misuse, interpretation or application of this information. Always ask your provider for appropriate examinations, treatment, testing, and care recommendations, including when you choose another provider for care.
Continuity of Care
Is your doctor leaving your plan's network?
If so, and you're actively receiving treatment, you can apply for Continuity of Care. If approved, this may allow you to continue with your treatment or procedure with your health care provider at an in-network coverage level.
Starting a new plan? Avoid gaps in care.
You may be able to continue to receive services for certain medical and behavioral conditions at an in-network coverage level, even if your current health care provider isn’t in your new plan’s network. Apply for Transition of Care to determine if you are eligible.
Manage Prescriptions
Your plan may offer convenient, cost-saving programs and services including home delivery pharmacy, specialty medications through Accredo®, a Cigna specialty pharmacy, access to thousands of in-network retail pharmacies, and more.
VIDEO
Make the Most of Your Cigna Pharmacy Benefits
Watch this short video to learn how you can get easy access to affordable medications when you need them. (Length: 00:03:15)
Make the Most of Your Cigna Pharmacy Benefits
Take any specialty medications?
As part of your Cigna-administered pharmacy benefits, you may have access to Accredo®, a Cigna specialty pharmacy.12
If you have a complex medical condition such as multiple sclerosis, hepatitis C, or rheumatoid arthritis, Accredo can fill and deliver your specialty medication to your home (or location of your choice).13
Prescription cost and coverage tools
Claims and Accounts
Manage your claims
View Claims and EOBs
Submit a Claim Online
Pay Claims
Pay medical expenses with a spending account
If your plan includes a health care spending account, you can use it to help pay eligible health care expenses.
A Health Savings Account (HSA) is a savings account (compatible with a high deductible health plan) used to help pay for eligible health care expenses.
A Health Reimbursement Account (HRA) is only available through your employer. They contribute to it throughout the year to help pay for eligible health care expenses.
A Flexible Spending Account (FSA) is an account used to pay for eligible health care expenses for you, a spouse, or dependents on the plan.
Plan Documents and Forms
Additional Resources
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The Cigna Group Information
Disclaimer
Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates ( see