Skip to main navigation Skip to main content Skip to footer
  • For Medicare
  • For Providers
  • For Brokers
  • For Employers
  • Search
    Search
    Español
  • For Individuals & Families:
  • For Individuals & Families:
  • Shop for Plans

    Shop for Plans

    • Plans through your employer
    • Learn about the medical, dental, pharmacy, behavioral, and voluntary benefits your employer may offer.
    • Explore coverage through work
  • Log in to myCigna
  • Log in to myCigna
  • Shop for Plans

    Shop for Plans

  • Member Guide
  • Find a Doctor
  • Home Knowledge Center Treatment for Substance Use Disorders

    Treatment for Substance Use Disorders

    Getting treatment for substance use disorder is difficult. It's hard no matter if it's by personal choice or if it’s being recommended or required by the court system, family, or employer. The first step toward getting the right treatment is a full evaluation. This evaluation includes:

    • A full assessment of the person's current use.
    • A review of past substance use and treatment history.
    • A physical history.
    • A look at the person's social situation.
    • Identification of treatment goals.

    After this evaluation, you'll get a treatment recommendation. The recommended treatment will happen on either an inpatient or outpatient basis. This is called Level of Care (LOC).

    Outpatient Care

    Outpatient care can include 12-step programs, therapy, support groups, and partial hospitalization.

    12-Step Programs

    • These programs are usually community-based and free.
    • They include programs such as Alcoholics Anonymous, Narcotics Anonymous, Al-Anon, or Ala-Teen.
    • They can be very useful for patients trying to achieve recovery. They can also help family members affected by substance use.
    • Programs allow you to connect with other people in recovery.
    • They offer support and strategies for a successful recovery.

    Routine Outpatient Care (ROC)

    • ROC includes individual counseling with a trained therapist.
    • May also include a psychiatrist or an addictionologist. They can help decide whether medication would be helpful.
    • ROC does not include medical treatment for complicated withdrawal symptoms.

    Substance Use Disorder Intensive Outpatient Program (IOP)*

    • IOP Is a structured treatment that teaches about addiction and recovery.
    • It usually encourages participation with 12-step programs.
    • The program involves frequent visits (usually three to five days per week) and takes about three to four hours of treatment per day.
    • It is structured so patients can continue to work and live their usual routine.

    Substance Use Disorder Partial Hospitalization*

    • It is a structured treatment.
    • Partial hospitalization can help patients who are still struggling after completing lower levels of care.
    • It Involves treatment five to seven days per week for six to eight hours each day.
    • May offer an arrangement for sober housing while attending the program.

    Ambulatory Detox*

    • It is provided on an outpatient basis. It's meant for people who are highly motivated to recover, but need medical treatment for withdrawal symptoms.
    • It can work when the patient can be monitored by medical professionals.

    Inpatient Care

    Inpatient Detox*

    • It is right for people who need 24-hour intensive medical care.
    • May be needed for people who are dependent on certain drugs. These include alcohol, sedatives, and some opiates such as painkillers or heroin.
    • It is meant for people whose situations are medically complicated.

    Inpatient Acute Care*

    • May be needed after inpatient detox once withdrawal symptoms have decreased. If the patient is having medical or psychiatric symptoms, 24-hour care and daily doctor visits may be needed.
    • It is usually a short-term treatment.

    Inpatient Residential*

    • It is tried after multiple attempts at other levels of care have failed.
    • It is meant for people who don't need medical supervision.
    • It may last 28 days or more.
    • It is not right for people who aren't motivated to change and recover.
    • It is no more effective than any other type of care in achieving long-term sobriety.
    • It should include weekly family therapy.

    Expectations of Treatment

    People often ask, “What's the success rate of each level of care?” There's no simple answer to this question. Addiction is a chronic and progressive disease.

    People with substance use disorder are most likely to recover if they:

    • Learn about their addiction.
    • Manage conflict in a healthy way.
    • Take care of their physical and emotional health.
    • Follow the direction of their health care providers.
    • Develop a sober support group.
    • Make changes to the parts of their life that support drinking or using.

    Recovery takes heroic effort every day. Most people who achieve recovery feel that the work is worth it. Relapse is common during the recovery process. Relapse doesn’t mean that the person or treatment program has failed. It’s often a sign that the treatment may need to be re-examined or changed.

    Extra support is needed during a relapse. If the person feels shamed for having a relapse, they may be less likely to return to recovery or treatment.

    Family Dynamics

    Having a loved one with an addiction problem is tough on family members. They may have to take on a caretaking role and advocate for their loved one. They may not fully understand the substance use problem. They may try to cope with their feelings in unhealthy ways.

    It’s a common myth that certain types of treatment will "fix" a person. Loved ones often hope there's a cause for the behavior. They assume that once the cause is found, the addictive behavior will stop.

    Loved ones may also resent the time and energy the person must spend on recovery. They might pressure them to turn their focus away from recovery. They may resent the lifestyle changes necessary for long-term change. All family members must work on their own recovery. It's important to learn new ways of operating within the new family.

    Higher Level of Care

    A higher level of care should be considered when the patient:

    • Has been sticking to treatment but is still drinking or using.
    • Is struggling with medical complications.
    • Shows a decreased level of functioning.

    How to Help

    Your first step is to get a clear understanding of the situation and then you can look at the available treatment options. It’s important to remember that substance use disorder is an illness. It doesn't just go away. Like other serious illnesses, it may require medical attention. And a caring, sober support system can make all the difference.

    Each substance user is different, and will have different needs and responses. They'll also have different reasons for drinking or using. Knowing the person’s unique qualities puts you in a good position to help them. And knowing the signs and effects of substance abuse helps even more.

    Be Active and Get Involved

    Don't be afraid to talk about the issue honestly and openly. You may need to be persistent. Let your loved one know how much courage it takes to ask for or accept help. Most people with substance use disorder really want to talk. It helps to have people who are truly concerned about them.

    Early identification and treatment of substance use is crucial. Approach the person in a way that isn’t judgmental or confrontational. Gentle encouragement at the right time may be helpful. Many people with substance use disorder have been helped by outside pressure.

    You may not be able to cure the illness, but you can provide support and guide the person to competent help.

    Tags

  • Therapy
  • Support Groups
  • Relationships
  • * Authorization requires a face-to-face assessment by facility staff who will contact their plan with clinical information and a request for authorization. The plan will then make a determination regarding the appropriate level of care to authorize based on medical necessity guidelines.

    This material is provided by Cigna HealthcareSM for informational/educational purposes only. It is not medical/clinical advice. Only a health care provider can make a diagnosis or recommend a treatment plan. For more information about your behavioral health benefits, you can call the member services or behavioral health telephone number listed on your health care ID card.

    I want to...
  • Get an ID card
  • File a claim
  • View my claims and EOBs
  • Check coverage under my plan
  • See prescription drug list
  • Find an in-network doctor, dentist, or facility
  • Find a form
  • Find 1095-B tax form information
  • View the Cigna Healthcare Glossary
  • Contact Cigna Healthcare
  • Audiences
  • Individuals and Families
  • Medicare
  • Employers
  • Brokers
  • Providers
  • Secure Member Sites
  • myCigna member portal
  • Health Care Provider portal
  • Cigna for Employers
  • Client Resource Portal
  • Cigna for Brokers
  • The Cigna Group Information
  • About Cigna Healthcare
  • The Cigna Group
  • Careers
  • Newsroom
  • Investors
  • Suppliers
  • Third Party Administrators
  • International
  • Evernorth Health Services
  • Cigna Healthcare. All rights reserved.
  • Privacy
  • Legal
  • Product Disclosures
  • Company Names
  • Customer Rights
  • Accessibility
  • Non-Discrimination Notice
  • Language Assistance [PDF]
  • Report Fraud
  • Sitemap
  • Cookie Settings
  • Disclaimer

    Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of The Cigna Group.

    All insurance policies and group benefit plans contain exclusions and limitations. For availability, costs and complete details of coverage, contact a licensed agent or Cigna Healthcare sales representative. This website is not intended for residents of New Mexico.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website. Cigna Healthcare may not control the content or links of non-Cigna Healthcare websites. Details