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  • Home Legal Disclosures Mental Health & Substance Use Disorder Treatments in WA

    Important Mental Health and Substance Use Disorder Treatment Information

    We can help you identify mental health support and treatment options.

    Case Management Team

    Cigna HealthcareSM case managers are health care specialists with the skills, experience, and compassion to help you access resources and support for Mental Health and/or Substance Use Disorders.

    Help in an Emergency or Crisis

    Case managers are trained to help you meet emergency and crisis situations related to Mental Health and/or Substance Use Disorders. Useful resources include:

    • The National Suicide Prevention Lifeline at .
    • The Washington Recovery Help Line available 24/7 for Substance Use Disorders at .
    • The number on your ID card, or contact your Employee Assistance Program.
    • Calling 911 for immediate help in a life threatening emergency.

    In-Network Treatment and Services

    To find an in-network Mental Health or substance use provider:

    • Cigna Healthcare customers should log in to myCigna.com.
    • Visit the Cigna.com directory.
    • Call customer service at the toll-free number on your Cigna Healthcare ID card. Check your plan documents for more information.
    • Get help from a clinical representative. Customer service representatives will search for providers to help assess needs and evaluate clinical risk factors.
    • See Cigna.com for additional resources or log in to the myCigna® website or the myCigna® app.

    In-network Mental Health and/or Substance Use Disorder services should be available in your service area. Expect an appointment:

    • Within 10 business days for in-network Mental Health and/or Substance Use Disorder services covered as primary care.
    • Within 15 business days for Mental Health and/or Substance Use Disorder services covered as specialty care.

    If you are unable to find services in your service area or within these timeframes, contact customer service.

    How to File a Complaint with the Office of the Insurance Commissioner

    To file a complaint with the Office of the Insurance Commissioner (OIC), use the complaint form or call the OIC’s toll-free insurance consumer hotline at .

    Office of the Insurance Commissioner’s Report on Consumer Complaints

    For more information, visit the website of the Washington State Office of the Insurance Commissioner.

    Covered Primary or Specialty Care Services

    You should be able to get an appointment within 10 business days for primary care, and within 15 business days for specialty care.

    Available Services
    Provider Classification
    Inpatient: Acute inpatient and residential treatment
    Specialty care providers
    Outpatient at health care provider office: Individual, family and group therapy, psychotherapy, and medication management
    Primary Care Providers (PCP) and specialty care providers
    Outpatient for all other services: Partial hospitalization, intensive outpatient services, applied behavior analysis (ABA therapy), and behavioral
    Specialty care providers
    Virtual care services
    Primary Care Providers (PCP) and specialty care providers

    Offered by: Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company or their affiliates.

    All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna GroupSM Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of The Cigna Group. The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc.

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    Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.

    All Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of The Cigna Group Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of The Cigna Group.

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