Behavioral Health
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Behavioral Health

If you need help with issues like depression and anxiety, we can help.

Call us at 1 (866) 780-8546 (TTY 711), 24/7. It’s private and no referrals are needed.

How the Cigna Behavioral Health Unit Can Help You

Do you need help with behavioral health issues like depression, anxiety, or substance use? Does a loved one have a progressive disease like dementia or Alzheimer’s? We can help. Cigna’s Behavioral Health Unit can support you with facts, help, and care coordination.

These services are available at no cost to Cigna Medicare Advantage customers.

By Phone

Call us 1 (866) 780-8546 (TTY 711), 24/7. All calls are private.

Our team can help you find behavioral health care providers, make sense of costs like copays and transit fees, and explain your care choices, such as psychiatrists, psychologists, and therapists.1


You can find a behavioral health care provider any time with our search tool.


The Community Based Care Coordination Team (CBCC) works with you to support your care. They can team up with your providers and other behavioral health staff on your behalf.

Provider Outreach

If you have an inpatient hospital stay, we will work with your providers to make sure you get the proper discharge. We will also handle any precertification and concurrent reviews of your stay.

Behavioral Health Programs

Cigna's Behavioral Health Unit also offers:

Depression Disease Management (DDM)

If you or someone you love has signs of depression, you are not alone. Call us at 1 (866) 780-8546 (TTY 711), 24/7, for a program that gives you facts about depression, as well as resources for treatments and services.

Substance Use Coaching

If you have substance use issues, like alcoholism or the desire to quit smoking, we can put you in contact with a health coach who can help.

Behavioral Health Resources

Depression Screening

Get screened by your doctor.

Friendship Line

The only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. Confidential, free, 24/7 support at 1 (800) 971-0016.

National Alliance on Mental Illness (NAMI)

Learn about mental health issues with news and resources.

National Suicide Prevention Lifeline

Confidential, free, 24/7 support line for all people in crisis or emotional pain. Call 1 (800) 273-8255 or TTY: 1 (800) 799-4889.

Healthwise Mental and Behavioral Health

Get information on a wide variety of behavioral topics from depression to advance care planning.

Ready to Shop?

If you have a Cigna Medicare Plan in mind, you can enroll online, or by phone, mail, or fax. Learn more about ways to enroll

Programs and Services

Discover more about Medicare Advantage

Learn More About Medicare

See all Understanding Medicare topics

1For some non-emergency related behavioral health services, you may still need to get prior authorization.