Behavioral Health
If you need help with issues like depression and anxiety, we can help.
Call us at 1 (866) 780-8546 (TTY 711), 24/7. It’s private and no referrals are needed.
How the Cigna Behavioral Health Unit Can Help You
Do you need help with behavioral health issues like depression, anxiety, or substance use? Does a loved one have a progressive disease like dementia or Alzheimer’s? We can help. Cigna’s Behavioral Health Unit can support you with facts, help, and care coordination.
These services are available at no cost to Cigna Medicare Advantage customers.
By Phone
Call us 1 (866) 780-8546 (TTY 711), 24/7. All calls are private.
Our team can help you find behavioral health care providers, make sense of costs like copays and transit fees, and explain your care choices, such as psychiatrists, psychologists, and therapists.1
Online
You can find a behavioral health care provider any time with our search tool.
In-Person
The Community Based Care Coordination Team (CBCC) works with you to support your care. They can team up with your providers and other behavioral health staff on your behalf.
Provider Outreach
If you have an inpatient hospital stay, we will work with your providers to make sure you get the proper discharge. We will also handle any precertification and concurrent reviews of your stay.
Behavioral Health Programs
Cigna's Behavioral Health Unit also offers:
Depression Disease Management (DDM)
If you or someone you love has signs of depression, you are not alone. Call us at 1 (866) 780-8546 (TTY 711), 24/7, for a program that gives you facts about depression, as well as resources for treatments and services.
Substance Use Coaching
If you have substance use issues, like alcoholism or the desire to quit smoking, we can put you in contact with a health coach who can help.
Behavioral Health Resources
Depression Screening
Get screened by your doctor.
Friendship Line
The only accredited crisis line in the country for people aged 60 years and older, and adults living with disabilities. Confidential, free, 24/7 support at 1 (800) 971-0016.
National Alliance on Mental Illness (NAMI)
Learn about mental health issues with news and resources.
National Suicide Prevention Lifeline
Confidential, free, 24/7 support line for all people in crisis or emotional pain. Call 1 (800) 273-8255 or TTY: 1 (800) 799-4889.
Healthwise Mental and Behavioral Health
Get information on a wide variety of behavioral topics from depression to advance care planning.
Ready to Shop?
If you have a Cigna Medicare Plan in mind, you can enroll online, or by phone, mail, or fax. Learn more about ways to enroll
Programs and Services
- Case Management
Have a chronic health issue or need support for a new issue? We can help.
- Medication Therapy Management
If you take multiple medications for a chronic condition, get help from a pharmacist.
- Provider and Pharmacy Directories
Find in-network providers and pharmacies quickly.
Learn More About Medicare
- What is Medicare?
The basics of Medicare.
- Choosing a Medicare Plan
Steps to follow when deciding which plan is right for you.
- What is Original Medicare (Part A and Part B)?
Find out how Original Medicare (Part A and Part B) works.
1For some non-emergency related behavioral health services, you may still need to get prior authorization.