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  • Home Medicare Member Resources and Services

    Member Resources and Services

    Get the most out of your plan with additional benefits and services, in-network doctors and pharmacies, plan documents and forms, premium payment options, and more.

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    Quick access to common tools and resources.

    Benefits of Cigna Healthcare Medicare Coverage

    Behavioral Health Unit

    Support for anxiety, depression, substance use, and more.

    Get behavioral support

    Case Management

    When you’re dealing with a chronic health issue, our team can help.

    Get support for a chronic condition

    Community Resources

    Find programs that can help pay for things like housing, food, or prescriptions.

    Find assistance programs

    Healthy Rewards

    Save on LASIK Vision correction, Gaiam® Yoga products, acupuncture, and more (also available to Medicare Supplement customers).

    Log in to myCigna to get started

    Activate your myCigna account

    LivingWell Centers

    Outpatient facilities offering preventive care and other health and wellness services.

    Find a LivingWell Center

    Plan Incentives

    Earn gift card rewards for completing wellness activities (registration required).

    Start earning rewards

    Medicare Advantage Extra Benefits

    Some plans offer extra benefits, including Silver&Fit®, vision and hearing services, health-related transportation, and more.

    Explore extra benefits

    Cigna Healthy TodaySM Card

    This preloaded spending card offers access to incentive rewards and select benefit allowances as part of your Medicare Advantage Plan.

    Log into myCigna to access your card benefits

    In-Home Care Providers

    We partner with in-home care vendors to help with health care services such as addressing health concerns and providing resources.

    Learn more about what in-home care providers offer

    Using Your Cigna Healthy Today Card

    The Cigna Healthy Today card was created exclusively for Medicare Advantage customers. This flexible benefit card works like a debit card and puts all your benefit allowances and incentives rewards in one convenient place. (Length 00:01:33)
    Watch

    24/7 Virtual Care (Telehealth)

    Medicare Advantage Customers: Talk to a board-certified doctor, day or night, using your smartphone, tablet, or computer. Doctors can treat non-emergency medical problems and prescribe medications when needed. This service is offered through MDLive®.

    Activate your myCigna account to get started

    VIDEO

    MDLive® for Cigna Healthcare

    Watch this short video to see how MDLive makes getting care easy--24/7--and from the comfort of your own home. (Length 00:01:22)
    Watch

    Manage Medications

    Take control of your prescription coverage with these tools and resources:

    Drug List Formulary

    See a complete list of covered, commonly prescribed medications covered by your Medicare plan.

    Medication Therapy Management

    Get guidance from a Cigna HealthcareSM Pharmacist when you're juggling multiple medications.

    Over-the-Counter Catalog

    Shop for covered OTC products and pay for them with your Cigna Healthy Today card. Download the 2024 brochure [PDF] or shop online

    Pharmacy Networks

    View Cigna Healthcare pharmacy networks and home delivery options.

    Delivering Diabetes Supplies

    We help deliver diabetic supplies to your home for easier and more affordable monitoring.

    Medicare Group Plans

    Are you a retiree with a Medicare plan through a former employer? Find information about using your plan and accessing available services:

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    Online Access to Your Plan

    myCigna.com gives you 1-stop access to your coverage, claims, ID cards, providers, and more. Log in to manage your plan or sign up for online access today.
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    Activate your myCigna® account

    Even if your plan is not fully active yet, you can get started with some of myCigna’s features. It’s quick and easy and the best way to get the most out of your plan.

    Learn more about myCigna

    With myCigna you can:

    • Find in-network doctors, care, and cost estimates
    • Connect with virtual care (telehealth) providers, 24/7
    • Print or view your Cigna ID card
    • Manage prescriptions or find a pharmacy
    Activate your account

    Media Resources

    Videos

    VIDEO

    Cigna Healthcare Presents: Excuse Busters

    Watch NFL Hall of Famer Eric Dickerson and Cigna Healthcare National Medical Director Dr. Grant Tarbox bust common flu myths for seniors. (Length: 00:01:52)
    Watch Video

    Audio

    AUDIO

    Customer Service is Caring

    Medicare Advantage Customers: Join us as customer service manager of Cigna Healthcare, Jasmin Morales, discusses the importance of making every customer a priority and the special team in place for new members. (Length: 00:06:41)

    Additional Plan Resources

    Annual Notice of Changes (ANOC)

    Changes to your plan that could affect you in the upcoming year.

    Medicare Appeals Process

    When and how to request a review of a medical or prescription coverage decision.

    Coverage Decisions and Exceptions

    When and how to request coverage for a medication not covered by your plan.

    Customer Forms

    Forms for claims, drug prior authorization, appeals, privacy, and more.

    Evidence of Coverage (EOC)

    Important legal details about your current Medicare plan and coverage.

    Evidence of Coverage (Medicare Supplement customers)

    Important legal details about your current Medicare Supplement plan and coverage.

    Extra Help

    Financial assistance for those with limited income and resources.

    Filing a Grievance

    When and how to file a complaint (grievance) against your Medicare plan.

    Guide to Your Best Health [PDF]

    A quick reference guide highlighting tools and resources for your plan.

    Health Risk Assessment Form

    Get a personalized wellness plan when you take the health and wellness quiz.

    Cigna Healthcare Quality Improvement Program

    Learn how Cigna Healthcare helps to improve the care you receive.

    Organization Determination

    When and how to get medical prior authorization or approval.

    Passport to Health Guide [PDF]

    Use this guide to help start a journey toward a healthier you.
    Need to understand the basics of Medicare? Learn more about Medicare

    Important Pharmacy Benefits Update

    When a natural disaster, extreme weather, or other type of tragedy strikes, we’re here for you 24/7. If your medication was lost or damaged, you can go to a local pharmacy and request a refill or replacement. Visit RxOpen to find pharmacies near you that are open following extreme weather or other disasters.

    2024 Cigna Saver Prescription Drug Plan’s pharmacy network includes limited lower-cost, preferred pharmacies in Alaska. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call (TTY 711) or consult the 2024 online pharmacy directory

    Using Your Cigna Healthy Today Card

    MDLive® for Cigna Healthcare

    Cigna Healthcare Presents: Excuse Busters

    Customer Plan Links
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  • Medicare Advantage and Medicare Part D Policy Disclaimers

    Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group. The Cigna Healthcare names, logos, and marks, including THE CIGNA GROUP and CIGNA HEALTHCARE are owned by The Cigna Group Intellectual Property, Inc. Subsidiaries of The Cigna Group contract with Medicare to offer Medicare Advantage HMO and PPO plans and Part D Prescription Drug Plans (PDP) in select states, and with select State Medicaid programs. Enrollment in a Cigna Healthcare product depends on contract renewal.

    To file a marketing complaint, contact Cigna Healthcare or call 1-800-MEDICARE (), 24 hours a day, 365 days a year, TTY . Please include the agent/broker name if possible.

    Medicare Supplement Policy Disclaimers

    Medicare Supplement website content not approved for use in: Oregon.

    AN OUTLINE OF COVERAGE IS AVAILABLE UPON REQUEST. We'll provide an outline of coverage to all persons at the time the application is presented.

    Our company and agents are not connected with or endorsed by the U.S. Government or the federal Medicare program. This is a solicitation for insurance. An insurance agent may contact you. Premium and benefits vary by plan selected. Plan availability varies by state. Medicare Supplement policies are underwritten by Cigna National Health Insurance Company, Cigna Health and Life Insurance Company, American Retirement Life Insurance Company or Loyal American Life Insurance Company. Each insurer has sole responsibility for its own products.

    The following Medicare Supplement Plans are available to persons eligible for Medicare due to disability: Plan A in Arkansas, Connecticut, Indiana, Maryland, Oklahoma, Texas, and Virginia; Plans A, F, and G in North Carolina; and Plans C and D in New Jersey for individuals aged 50-64. Medicare Supplement policies contain exclusions, limitations, and terms under which the policies may be continued in force or discontinued. For costs and complete details of coverage, contact the company.

    This website is designed as a marketing aid and is not to be construed as a contract for insurance. It provides a brief description of the important features of the policy. Please refer to the policy for the full terms and conditions of coverage.

    In Kentucky, Plans A, F, G, HDG, N are available under Cigna National Health Insurance Company, Plans A, F, G, HDF, N are available under Cigna Health and Life Insurance Company and Plans A, B, C, D, F, G, N are available under Loyal American Life Insurance Company.

    Kansas Disclosures, Exclusions and Limitations

    Medicare Supplement Policy Forms: Plan A: CNHIC-MS-AA-A-KS, CNHIC-MS-AO-A-KS; Plan F: CNHIC-MS-AA-F-KS, CNHIC-MS-AO-F-KS; Plan G: CNHIC-MS-AA-G-KS, CNHIC-MS-AO-G-KS; Plan N: CNHIC-MS-AA-N-KS, CNHIC-MS-AO-N-KS

    Exclusions and Limitations:

    The benefits of this policy will not duplicate any benefits paid by Medicare. The combined benefits of this policy and the benefits paid by Medicare may not exceed one-hundred percent (100%) of the Medicare Eligible Expenses incurred. This policy will not pay benefits for the following:

    (1) the Medicare Part B Deductible;

    (2) any expense which You are not legally obligated to pay; or services for which no charge is normally made in the absence of insurance;

    (3) any services that are not medically necessary as determined by Medicare;

    (4) any portion of any expense for which payment is made by Medicare or other government programs (except Medicaid); or for which payment would have been made by Medicare if You were enrolled in Parts A and B of Medicare;

    (5) any type of expense not a Medicare Eligible Expense except as provided previously in this policy;

    (6) any deductible, Coinsurance or Co-payment not covered by Medicare, unless such coverage is listed as a benefit in this policy; or

    (7) Preexisting Conditions: We will not pay for any expenses incurred for care or treatment of a Preexisting Condition for the first six (6) months from the effective date of coverage. This exclusion does not apply if You applied for and were issued this policy under guaranteed issue status; if on the date of application for this policy You had at least six (6) months of prior Creditable Coverage; or, if this policy is replacing another Medicare Supplement policy and a six (6) month waiting period has already been satisfied. Evidence of prior coverage or replacement must have been disclosed on the application for this policy. If You had less than six (6) months prior Creditable Coverage, the Preexisting Conditions limitation will be reduced by the aggregate amount of Creditable Coverage. If this policy is replacing another Medicare Supplement policy, credit will be given for any portion of the waiting period that has been satisfied.

    Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna Healthcare website.

    Y0036_24_1037312_M | Page last updated 01/01/2024

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