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Prior Authorization

How to request precertifications and prior authorizations for patients.

Depending on a patient's plan, you may be required to request a prior authorization or precertification for any number of prescriptions or services. A full list of CPT codes are available on the CignaforHCP portal.

To get started, go to PromptPA with the following information about your patient:

  1. Name
  2. Cigna ID number
  3. Date of birth
  4. ZIP code
  5. You'll also need to provide information about the prescription or service being authorized.
For Prescription DrugsFor Medical Services
  • Name of drug/medication
  • Strength of the drug (example 5 mg)
  • Quantity being prescribed
  • Days supply
  • Description of service
  • Start date of service
  • End date of service
  • Service code if available (HCPCS/CPT)