Cigna works with OptumRx for pharmacy benefit management solutions. For non-preferred contracting information, please email provider.relations@optum.com. For preferred Medicare contracting information, email Cigna at PharmacyNetworkOperations@cigna.com.
Updated BIN and PCN Codes
Cigna BIN and PCN codes may have changed since you last used them. Check that you're using the most up to date codes.
| Name | New BIN | New PCN | Old BIN | Old PCN |
|---|---|---|---|---|
| Cigna Medicare PDP | Ø17Ø1Ø | CIHSCARE | Ø12353 | Ø349ØØØØ |
| Cigna Medicare MAPD | Ø17Ø1Ø | CIHSCARE | Ø12353 | Ø35ØØØØØ |
| Cigna-HealthSpring® PDP | Ø17Ø1Ø | CIHSCARE | 61ØØ11 | HTHSPRING |
| Cigna-HealthSpring Medicaid | Ø17Ø1Ø | CIHSCAID | 61ØØ11 | HSPMCAI |
| Cigna Pharmacy Services (Commercial) | Ø17Ø1Ø | Ø215ØØØØ | 6ØØ428 | Ø215ØØØØ |
| Cigna International | Ø17Ø1Ø | Ø216ØØØØ | 6ØØ428 | Ø216ØØØØ |
| GWH-Cigna Commercial | Ø17Ø1Ø | Ø518ØØØØ | 6ØØ428 | Ø518ØØØØ |
| Cigna Payer Solutions | Ø17Ø1Ø | Ø519ØØØØ | 6ØØ428 | Ø519ØØØØ |
Do not delete the old RxBIN (600428).
PLEASE DO NOT turn the customer away if you receive a rejected claim. Ask the customer if they have a new ID card or contact OptumRx at 1 (800) 788-4863.
Payer Sheets
Cigna Commercial Payer Sheet [PDF]
GWH-Cigna Payer Sheet [PDF]
Pharmacy Audits
Be prepared for your pharmacy audits:
- Pharmacy Claim Documentation Guidelines [PDF] More audit questions? Email to PharmacyAudit@Cigna.com or contact the Pharmacy Audit Coordinator at 1 (860) 226-1550