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When you have a high fever, bad cough, or an allergic reaction, you may not be sure where to go for care. A Health Information Line clinician will ask you a few questions about your symptoms. The clinician can give you information to help you decide to go to urgent care, see your doctor, go to the emergency room, or care for yourself at home.
Cigna's Health Information LineSM is personal and confidential. Instead of worrying and waiting, call and speak directly with a medical professional. We're here with support and guidance for any non-emergency situation, even when your doctor's office is closed. In an emergency, always dial 911 or visit the nearest hospital.
You can also call the Health Information Line to listen to podcasts on dozens of health and wellness topics.
How to Call
Log in to the myCigna® website for the Health Information Line phone number, or call the Customer Service number on your Cigna ID card.
Questions About Your Benefits
For questions about your health, dental, behavioral or pharmacy coverage, visit myCigna® or call the number on your Cigna ID card, 24 hours a day, seven days a week.
If you haven’t found what you need or still have questions, see our complete list of Cigna contact numbers.