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Home Individuals & Families Member GuideVirtual Care (Telehealth) Services
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What is virtual care?

Virtual care (also known as telehealth, or telemedicine) is the use of technology to connect with a provider by video or phone using a computer or mobile device.**

The Benefits of Virtual Care

  • No waiting rooms. You get connected quickly.
  • 24/7, live and on-demand for a variety of minor health care questions and concerns.1
  • Access to care from just about anywhere.
  • It's convenient, not costly. For example, talking to a board-certified doctor for a minor medical issue costs less than an ER or urgent care center, and may even be less than an in-office Primary Care Provider (PCP) visit.

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MDLive for Cigna

Watch this short video to learn more about virtual care with MDLive® for Cigna.® (Length: 00:01:33)

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MDLive for Cigna

How does virtual care work?

Depending on your plan and location, you can connect with board-certified medical providers, dentists, and licensed therapists online using a phone, tablet, or computer.

What are Cigna's virtual care options?

Cigna offers a number of virtual care options depending on your plan. These include:

Talking to a board-certified doctor for minor medical issues and concerns Talking to a licensed dentist for dental problems Scheduling an appointment with a behavioral therapist, psychiatrist, or counselor
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Virtual Care Options

Preventive Care

Virtual preventive care, routine care, and specialist referrals

How it works:

Talk directly to board-certified providers 24/7 by video or phone for help with minor, non-life-threatening medical conditions1.

  • Preventive care checkups and wellness screenings available at no additional cost2 to identify conditions early
  • Routine care visits allow you to build a relationship with the same primary care provider (PCP) to help manage conditions
  • Prescriptions available through home delivery or at local pharmacies, if appropriate
  • Receive orders for biometrics, blood work and screenings at local facilities2

Types of conditions treated:

  • Allergies
  • Sore throat
  • Headache
  • Bronchitis
  • Cold and flu
  • Stomach ache
  • Urinary tract infection (18 or older)
  • Skin conditions such as rashes, moles, eczema, and psoriasis
  • And more
Urgent Care

On-demand virtual care for minor medical conditions

  • On-demand 24/7/365, including holidays
  • Care for hundreds of minor medical conditions
  • A convenient and affordable alternative to urgent care centers and the emergency room
  • Prescriptions available, if appropriate
Behavioral/Mental Health Virtual Care1

Talk therapy and psychiatry from the privacy of home

How it works:

Talk privately with a licensed therapist or psychiatrist by appointment using your phone, tablet, or computer.

  • Schedule an appointment that works for you
  • You have the option to select the same provider for every session
  • Get prescriptions sent directly to your local pharmacy, if appropriate

Types of conditions treated:

  • Addictions
  • Bipolar disorders
  • Depression
  • Eating disorders
  • Grief/loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship/marriage issues
  • Stress
  • Trauma/PTSD
  • Women’s issues
Virtual Wellness Screenings

How it works:

  • Schedule an appointment online with MDLIVE and visit a lab for your blood work and biometrics.2
  • Speak with a provider online and discuss your lab work, biometric screenings3, medical history, emotional and psychological well-being, risk factors and treatment options, and any next steps for care.
  • You’ll receive a summary of your screening results for your records.
Dental Virtual Care

How it works:

  • Talk to a licensed dentist via a video call, 24/7/3654
  • Get non-narcotic prescriptions sent directly to your local pharmacy, if appropriate.

Types of conditions treated:

  • Urgent dental issues
  • Toothaches
  • Broken or chipped teeth
  • Inflammation, sores or infection of the gums, and oral tissues
  • Guidance on whether to seek immediate emergency care

To speak with a dentist, log in to myCigna.

Activate your myCigna account now to get access to a virtual dentist.

Dermatology Virtual Care5

How it works:

Talk to board-certified dermatologists without an appointment for customized care for skin, hair, and nail conditions.

Types of conditions treated:

  • Board-certified dermatologists review pictures and symptoms; prescriptions available, if appropriate
  • Care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots, and more
  • Diagnosis and customized treatment plan, usually within 24 hours

Visit our Knowledge Center to learn more about:

Urgent Care vs. the Emergency Room

7 Ways to Help Pay Less for Out-of-Pocket Costs

What is Preventive Care?

View all articles

Member Guide Quick Links

Home Delivery Pharmacy Employee Assistance Program Customer Forms Plan Documents Back to Member Guide

1 In an emergency, always dial 911 or visit the nearest hospital.

2 Limited to labs contracted with MDLIVE for virtual wellness screenings.

3 Biometric screening experience may vary by lab.

4 Due to state laws governing teledentistry, this service is not available to residents of Texas.

5 Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours.

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Product availability may vary by location and plan type and is subject to change. All health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna representative.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates ( see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

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