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Home Individuals & Families Member GuideVirtual Care (Telehealth) Services

What is virtual care?

Virtual care (also known as telehealth, or telemedicine) is the use of technology to connect with a provider by video or phone using a computer or mobile device.**

The Benefits of Virtual Care

  • No waiting rooms. You get connected quickly.
  • 24/7, live and on-demand for a variety of minor health care questions and concerns.1
  • Access to care from just about anywhere.
  • It's convenient, not costly. For example, talking to a board-certified doctor for a minor medical issue costs less than an ER or urgent care center, and may even be less than an in-office Primary Care Provider (PCP) visit.


MDLive for Cigna HealthcareSM

Watch this short video to learn more about virtual care with MDLive® for Cigna Healthcare. (Length: 00:01:33)

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MDLive for Cigna

How does virtual care work?

Depending on your plan and location, you can connect with board-certified medical providers, dentists, and licensed therapists online using a phone, tablet, or computer.

What are our virtual care options?

Cigna Healthcare offers a number of virtual care options depending on your plan. These include:

Talking to a board-certified doctor for minor medical issues and concerns Talking to a licensed dentist for dental problems Scheduling an appointment with a behavioral therapist, psychiatrist, or counselor
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Virtual Care Options

Preventive Care

Virtual preventive care, routine care, and specialist referrals

How it works:

Talk directly to board-certified providers 24/7 by video or phone for help with minor, non-life-threatening medical conditions1.

  • Preventive care checkups and wellness screenings available at no additional cost2 to identify conditions early
  • Routine care visits allow you to build a relationship with the same primary care provider (PCP) to help manage conditions
  • Prescriptions available through home delivery or at local pharmacies, if appropriate
  • Receive orders for biometrics, blood work and screenings at local facilities2

Types of conditions treated:

  • Allergies
  • Sore throat
  • Headache
  • Bronchitis
  • Cold and flu
  • Stomach ache
  • Urinary tract infection (18 or older)
  • Skin conditions such as rashes, moles, eczema, and psoriasis
  • And more
Urgent Care

On-demand virtual care for minor medical conditions

  • On-demand 24/7/365, including holidays
  • Care for hundreds of minor medical conditions
  • A convenient and affordable alternative to urgent care centers and the emergency room
  • Prescriptions available, if appropriate
Behavioral/Mental Health Virtual Care1

Talk therapy and psychiatry from the privacy of home

How it works:

Talk privately with a licensed therapist or psychiatrist by appointment using your phone, tablet, or computer.

  • Schedule an appointment that works for you
  • You have the option to select the same provider for every session
  • Get prescriptions sent directly to your local pharmacy, if appropriate

Types of conditions treated:

  • Addictions
  • Bipolar disorders
  • Depression
  • Eating disorders
  • Grief/loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship/marriage issues
  • Stress
  • Trauma/PTSD
  • Women’s issues
Virtual Wellness Screenings

How it works:

  • Schedule an appointment online with MDLIVE and visit a lab for your blood work and biometrics.2
  • Speak with a provider online and discuss your lab work, biometric screenings3, medical history, emotional and psychological well-being, risk factors and treatment options, and any next steps for care.
  • You’ll receive a summary of your screening results for your records.
Dental Virtual Care

How it works:

  • Talk to a licensed dentist via a video call, 24/7/3654
  • Get non-narcotic prescriptions sent directly to your local pharmacy, if appropriate.

Types of conditions treated:

  • Urgent dental issues
  • Toothaches
  • Broken or chipped teeth
  • Inflammation, sores or infection of the gums, and oral tissues
  • Guidance on whether to seek immediate emergency care

To speak with a dentist, log in to myCigna.

Activate your myCigna account now to get access to a virtual dentist.

Dermatology Virtual Care5

How it works:

Talk to board-certified dermatologists without an appointment for customized care for skin, hair, and nail conditions.

Types of conditions treated:

  • Board-certified dermatologists review pictures and symptoms; prescriptions available, if appropriate
  • Care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots, and more
  • Diagnosis and customized treatment plan, usually within 24 hours

Visit our Knowledge Center to learn more about:

Urgent Care vs. the Emergency Room

7 Ways to Help Pay Less for Out-of-Pocket Costs

What is Preventive Care?

View all articles

Member Guide Quick Links

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1 In an emergency, always dial 911 or visit the nearest hospital.

2 Limited to labs contracted with MDLIVE for virtual wellness screenings.

3 Biometric screening experience may vary by lab.

4 Due to state laws governing teledentistry, this service is not available to residents of Texas.

5 Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days, but usually within 24 hours.

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