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  • Home Individuals & Families Member Guide Virtual Care (Telehealth) Services

    Virtual Care (Telehealth) Services

    Are you a member?

    Activate your myCigna account for access to all plan details and live, 24/7 support.

    Activate your account nowWhy activate your account?

    What is virtual care?

    Virtual care (also known as telehealth, or telemedicine) is the use of technology to connect with a provider by video or phone using a computer or mobile device.**

    The Benefits of Virtual Care

    • No waiting rooms. You get connected quickly.
    • 24/7, live and on-demand for a variety of minor health care questions and concerns.1
    • Access to care from just about anywhere.
    • It's convenient, not costly. For example, talking to a board-certified doctor for a minor medical issue costs less than an ER or urgent care center, and may even be less than an in-office Primary Care Provider (PCP) visit.

    MDLive for Cigna HealthcareSM

    Watch this short video to learn more about virtual care with MDLive® for Cigna Healthcare. (Length: 00:01:33)

    Watch Video

    How does virtual care work?

    Depending on your plan and location, you can connect with board-certified medical providers, dentists, and licensed therapists online using a phone, tablet, or computer. Learn more about how to get ready for your virtual care visit [PDF]


    Digital Health Literacy - Making Virtual Care Easy

    The digital health literacy video discusses what telehealth is, how to prepare for the virtual experience, making the most of an individual’s time with the doctor, and practical steps that can lead to a successful outcome. (Length: 2:15)

    Watch Video

    What are our virtual care options?

    Cigna Healthcare offers a number of virtual care options depending on your plan. These include:

    Talking to a board-certified doctor for minor medical issues and concerns

    Talking to a licensed dentist for dental problems

    Scheduling an appointment with a behavioral therapist, psychiatrist, or counselor

    Providers can send prescription orders directly to your pharmacy, if needed. Wellness exams and appointments for urgent care issues may also be available by virtual visit. All services are accessible through myCigna.

    Activate your myCigna account to access your virtual care options

    Virtual Care Options

    Preventive Care

    Virtual preventive care, routine care, and specialist referrals

    How it works:

    Talk directly to board-certified providers 24/7 by video or phone for help with minor, non-life-threatening medical conditions1.

    • Preventive care checkups and wellness screenings available at no additional cost2 to identify conditions early
    • Routine care visits allow you to build a relationship with the same primary care provider (PCP) to help manage conditions
    • Prescriptions available through home delivery or at local pharmacies, if appropriate
    • Receive orders for biometrics, blood work and screenings at local facilities2

    Types of conditions treated:

    • Allergies
    • Sore throat
    • Headache
    • Bronchitis
    • Cold and flu
    • Stomach ache
    • Urinary tract infection (18 or older)
    • Skin conditions such as rashes, moles, eczema, and psoriasis
    • And more

    Urgent Care

    On-demand virtual care for minor medical conditions

    • On-demand 24/7/365, including holidays
    • Care for hundreds of minor medical conditions
    • A convenient and affordable alternative to urgent care centers and the emergency room
    • Prescriptions available, if appropriate

    Behavioral/Mental Health Virtual Care1

    Talk therapy and psychiatry from the privacy of home

    How it works:

    Talk privately with a licensed therapist or psychiatrist by appointment using your phone, tablet, or computer.

    • Schedule an appointment that works for you
    • You have the option to select the same provider for every session
    • Get prescriptions sent directly to your local pharmacy, if appropriate

    Types of conditions treated:

    • Addictions
    • Bipolar disorders
    • Depression
    • Eating disorders
    • Grief/loss
    • Life changes
    • Men’s issues
    • Panic disorders
    • Parenting issues
    • Postpartum depression
    • Relationship/marriage issues
    • Stress
    • Trauma/PTSD
    • Women’s issues

    Virtual Wellness Screenings

    How it works:

    • Schedule an appointment online with MDLIVE and visit a lab for your blood work and biometrics.2
    • Speak with a provider online and discuss your lab work, biometric screenings3, medical history, emotional and psychological well-being, risk factors and treatment options, and any next steps for care.
    • You’ll receive a summary of your screening results for your records.

    Dental Virtual Care

    How it works:

    • Talk to a licensed dentist via a video call, 24/7/3654
    • Get non-narcotic prescriptions sent directly to your local pharmacy, if appropriate.

    Types of conditions treated:

    • Urgent dental issues
    • Toothaches
    • Broken or chipped teeth
    • Inflammation, sores or infection of the gums, and oral tissues
    • Guidance on whether to seek immediate emergency care

    Activate your myCigna account now to get access to a virtual dentist.

    Dermatology Virtual Care5

    How it works:

    Talk to board-certified dermatologists without an appointment for customized care for skin, hair, and nail conditions.

    Types of conditions treated:

    • Board-certified dermatologists review pictures and symptoms; prescriptions available, if appropriate
    • Care for common skin, hair and nail conditions including acne, eczema, psoriasis, rosacea, suspicious spots, and more
    • Diagnosis and customized treatment plan, usually within 24 hours

    1 In an emergency, always dial 911 or visit the nearest hospital.

    2 Limited to labs contracted with MDLIVE for virtual wellness screenings.

    3 Biometric screening experience may vary by lab.

    4 Due to state laws governing teledentistry, this service is not available to residents of Texas.

    5 Virtual dermatological visits through MDLIVE are completed via asynchronous messaging. Diagnoses requiring testing cannot be confirmed. Customers will be referred to seek in-person care. Treatment plans will be completed within a maximum of 3 business days but usually within 24 hours.

    MDLive for Cigna

    Digital Health Literacy - Making Virtual Care Easy

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