Get info on what case management is, how you qualify, and how to access these programs.
Do you have a chronic health condition like diabetes, lupus, or epilepsy? Could you use extra help handling a health issue? If the answer is yes, the Cigna Case Management program may be right for you.
The Case Management team is made of nurses, health coaches, pharmacists, and other staff who work behind the scenes to help customers, like you, manage their health conditions.
These services are available at no cost to you, and anyone can apply. Participation is voluntary, and you can end at any time without affecting your health care benefits in any way.
Make clear your health issue and how to spot and treat symptoms
Help you join programs to improve your health, such as preventive care and healthy living, or giving support for hard end-of-life issues
Review your medicines, make sure you know how to take them, and discuss possible side effects
Arrange care between your doctor(s) and specialists, and support their efforts to keep you healthy
Help you set goals and aid you as you work toward them
Support you and your family with changes of care between health care settings, such as from home to hospital or hospital to skilled nursing facility
Anyone can apply for assistance from Case Management. It is most helpful for customers who:
One of your doctors may suggest you. A Case Manager will call or mail you to review your needs.
Cigna may name you as a good choice for case management. If so, we will give you a call.
You, a family member, or a caregiver can also talk to us at 1 of the numbers below.