For questions about an order or to speak with a pharmacist:
Call 1 (800) 835-3784
For benefits and eligibility questions:
Call 1 (800) 244-6224 or the number on your Cigna ID card or Live Chat on myCigna.com Monday - Friday, 9 am - 8 pm, ET
Home Delivery with Express Scripts Pharmacy®
Express Scripts Pharmacy, our home delivery pharmacy, is a convenient option when you’re taking a medication on a regular basis.1 From your phone, tablet, or computer, you can easily:
Get Started Using Home Delivery
Simply follow one of these easy steps:
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Online
Visit mycigna.com/choosehomedelivery and follow the instructions for how to move your prescription(s) from your retail pharmacy to home delivery.
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Your Provider
Ask them to send your prescription for a 90-day (or 3-month) supply3 electronically to Express Scripts Home Delivery.
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Express Scripts Pharmacy
Call 1 (800) 835-3784 and they can contact your provider to get your prescription(s). Be sure to have your Cigna ID card, provider contact information, and medication name(s).
Learn how to get the most from your pharmacy plan’s coverage. Watch this short video.
Important Update
We're changing the timing of when your plan will allow prescription refills. This means your next refill date may be different from what's listed on your medication bottle. Log in to myCigna and go to your Express Scripts online account to see your next refill date.
If it's too soon to refill, you'll see a note below the medication name with your next refill date. If you choose to order sooner, Express Scripts Pharmacy will hold your order and fill it on the date shown online.
Frequently Asked Questions
As soon as Express Scripts Pharmacy receives your prescription, it will be listed in your Express Scripts Pharmacy online account. You can then refill your prescriptions online and Express Scripts Pharmacy will fill and ship your order.
Electronically (fastest service): Have your provider send it to Express Scripts Home Delivery, NCPDP 2623735
Fax: Have your provider call 1 (888) 327-9791 to get a fax order form.
Mail: Download an order form from your Express Scripts online account. Send the order form and your prescription to:
Express Scripts
PO Box 66301
St. Louis, MO 63166-6301
Log in to the myCigna® App or website: Go to the Prescriptions tab, then select Manage Prescriptions. We’ll automatically connect you to your Express Scripts online account.
Express Scripts Pharmacy: Call 1 (800) 835-3784 to place your refill order(s) over the phone. Be sure to have your Cigna ID card, provider contact information, and medication name(s).
1 Not all plans offer home delivery as a covered pharmacy option. Please log in to the myCigna® App or website, or check your plan materials, to learn more about the pharmacies in your plan’s network.
2 Standard shipping costs are included as part of your prescription plan.
3 Some medications aren’t available in a 90-day supply and may only be packaged in lesser amounts. For example, three packages of oral contraceptives equal an 84-day supply. Even though it’s not a “90-day supply,” it’s still considered a 90-day prescription.
Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Express Scripts, Inc., ESI Mail Pharmacy Service, Inc., Express Scripts Pharmacy, Inc., and HMO or service company subsidiaries of Cigna Health Corporation. “Express Scripts Pharmacy” refers to ESI Mail Pharmacy Service, Inc. and Express Scripts Pharmacy, Inc. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. “Express Scripts Pharmacy” is a trademark of Express Scripts Strategic Development, Inc. This page provides highlights only. Refer to your plan documents for costs and details of coverage.