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Cigna Smart Support® Program for the Public Sector

Dedicated support, every step of the way.

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Driven by a group of specialized support teams, the Cigna Smart Support Program applies our industry expertise to deliver an enhanced level of service that’s designed specifically to help improve employee health and reduce health care costs.

We understand that your employees are your biggest asset. You need them to be healthy to help you reach your broader organizational goals. Our Smart Support Program delivers with a dedicated team who partners with you to develop a customized benefits plan based on your goals, and then collaborates with you on implementation and employee support.

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Cigna Smart Support Program

The Cigna Smart Support Program delivers exclusive customer support and client service, 100% for the public sector. (Length: 00:01:38)

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The Cigna Smart Support Program delivers exclusive customer support and client service, 100% for the public sector.

Client Service

Cigna's unique model delivers specialization for Government and Education clients and customers throughout the entire service experience from implementation to claims processing.

Clinical Engagement Experts

Our clinical wellness experts help assess the health of your employee population, suggest strategies to target the at-risk populations, and help guide your health and wellness strategy.

Dedicated Finance Team

Together, our dedicated finance teams will provide you with actionable recommendations to help design benefit plans around your budget and savings goals.

Support for your employees and their families 24/7/365

We simplify the customer experience by anticipating your employees’ needs, guiding them to the right choices and making it easy to access what they need, when they need it. Our team of service professionals includes Personal Champions who serve as a single point of contact for customers who may need specialized support during periods of complex medical care. Our easy-to-use tools help your employees make more informed decisions by tracking health care spending, getting cost estimates, and comparing doctors and prescription costs. Cigna health plans include options for lower out-of-pocket costs – because we know it’s important to you, public sector employees, and their families.

With the Cigna Smart Support Program, employees will experience fast access to customer service by immediately entering their Cigna ID number to talk live with a customer service representative.

See how Cigna supports employee engagement

Let's talk benefits strategy.

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Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna representative. Cigna group medical plans are insured and/or administered by Cigna Health and Life Insurance Company or its affiliates. Policy forms: OK: HP-APP-1 et al, OR - HP-POL38 02-13, TN: HP-POL43/HC-CER1V1 et al.

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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc., and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

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