Virtual Care (Telehealth) Options

Virtual Care (Telehealth) Options

Connect with a medical provider or therapist using your phone, tablet, or computer.

Already a Cigna customer?

Virtual care (telehealth) combines in-office quality with in-home privacy and convenience.

With medical and behavioral virtual care, you and your eligible family members can easily connect with board-certified doctors, pediatricians, nurse practitioners, and licensed therapists or psychiatrists without leaving your home, work, or wherever you may be.

What is virtual care?

Virtual care (also known as telehealth, or telemedicine) is the use of technology to connect with a provider by video or phone using a computer or mobile device.**

How does virtual care work?

Depending on your plan and location, eligible Cigna customers can connect with board-certified medical providers and licensed therapists online using a phone, tablet, or computer.

You can:

  • Connect 24/7 with board-certified providers for more than 80 minor medical conditions.
  • Schedule online appointments with licensed counselors or psychiatrists for behavioral or mental health conditions.
  • Have a prescription sent directly to your pharmacy, if appropriate.

The Benefits of Virtual Care

No waiting rooms
Get connected quickly. No more lost time in waiting rooms.

24/7 live and on-demand for minor medical conditions
Access care from just about anywhere via video or phone.**

Convenient, not costly

Medical virtual care for minor conditions costs less than ER or urgent care center visits, and maybe even less than an in-office Primary Care Provider (PCP) visit.

Virtual Care Options

Medical Virtual Care*

How it works:

Talk directly to board-certified providers 24/7 by video or phone** for help with minor, non-life-threatening medical conditions.

Types of conditions treated:

  • Allergies
  • Sore throat
  • Headache
  • Bronchitis
  • Cold and flu
  • Stomach ache
  • Urinary Tract Infection (18 or older)
  • Skin conditions such as rashes, moles, eczema, and psoriasis
  • And more

To connect now, log in to myCigna.

Behavioral/Mental Health Virtual Care*

How it works:

  • Talk privately with a licensed therapist or psychiatrist by appointment using your phone, tablet, or computer.
  • Get prescriptions sent directly to your local pharmacy, if appropriate.

Types of conditions treated:

  • Addictions
  • Bipolar disorders
  • Depression
  • Eating disorders
  • Grief/loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship/marriage issues
  • Stress
  • Trauma/PTSD
  • Women’s issues

To schedule a virtual care appointment online, log in to myCigna.

To find a Cigna Behavioral Health network provider:

  • Log in to myCigna
  • Go to Find Care and Costs, click “Doctor by Type,” and enter “virtual behavioral health counselor”
  • Or, call the number on your Cigna ID card

Not sure what type of care you need? Talk to a nurse.

You can talk to a nurse 24/7 at no additional cost to you by calling 1 (855) 673-3063.

They’ll ask a few questions about your symptoms, then help you decide whether to go to urgent care, see your doctor, go to the emergency room, or care for yourself at home. We're here with support and guidance for any non-emergency situation.

You can also listen to podcasts on dozens of health and wellness topics.

Questions about Your Benefits

For questions about your medical, dental, behavioral, or pharmacy coverage, visit myCigna or call the number on the back of your Cigna ID card, 24/7.
If you haven’t found what you need or still have questions, view our complete list of Cigna contact numbers.

Watch to learn more

*In an emergency, always dial 911 or visit the nearest hospital.

**Amwell providers offer video visits only.