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Cigna Pharmacy Management®

Together, we’ll help you get the most from your pharmacy benefits.


We’ll help make sure you have access to affordable medications – when you need them – from a pharmacy you trust.1

The Cigna Prescription Drug List

Helping you stay healthy – and get the best value from your medications

The Cigna Prescription Drug List divides covered generic and brand-name medications into tiers, or cost-share levels. Typically, the higher the tier, the higher the price you’ll pay to fill the prescription.

Brand name medications are costly and the price of a brand name medication will sometimes increase more than similar medications. To help keep your costs down, we encourage you to talk to your provider about using a lower-cost generic (if available) or a preferred brand-name medication that can be used to treat the same condition.

Learn how to get the most from your pharmacy plan’s coverage. Watch this short video.

Convenient Pharmacy Options

Home Delivery with Express Scripts Pharmacy®

Express Scripts Pharmacy, our home delivery pharmacy, is a convenient option when you’re taking a medication on a regular basis.2 From your phone, tablet, or computer, you can easily:

Fill up to a 90-day supply delivered with standard shipping at no extra cost to you.3

Get 24/7 access to pharmacists to answer your questions.

Sign up for automatic refills or refill reminders so you don’t miss a dose.

Save money on your prescriptions, depending on your plan.

Retail Pharmacies

We have thousands of retail pharmacies in our network, some open 24 hours,4 with locations in:

  • Local pharmacies
  • Grocery stores
  • Retail chains
  • Wholesale warehouse stores

If you have Cigna-administered pharmacy benefits, log in to myCigna® to find an in-network pharmacy near you.

24/7 Access to Your Pharmacy Coverage with myCigna

View your pharmacy coverage via the myCigna® website or app so you can:

Avoid surprises at the pharmacy

  • Price a medication6 and search for lower-cost alternatives, if available
  • See which medications your plan covers
  • See which pharmacies are in your plan’s network
  • Ask a pharmacist a question

Stay organized

  • See your pharmacy claims
  • Update your personal profile
  • Set up your communication preferences

Manage your home delivery prescription orders2

  • Order prescriptions from your mobile phone, tablet, or computer
  • Track and/or check the status of your order
  • Get emails and/or texts from Express Scripts Pharmacy about your medication(s)

Other Support Programs

Cigna Medication Coaching Program to help you stay on track

Taking your medication as your doctor prescribed is a big part of your overall health. If you’re having trouble remembering to take your medication, or if there’s something in your life that’s keeping you from taking it on a regular basis, we can help.

Your Cigna pharmacy plan has licensed pharmacists that are specially trained to help you with any challenges you’re having with your medication.

To get started, call 1 (800) 835-8981, Monday - Friday, 7 am — 7 pm, CST. Call as often as you need to. Your conversations are free and confidential.

Support for specialty medications and complex medical conditions

Specialty medications are used to treat complex medical conditions. They’re typically injected or infused and may need special handling, such as refrigeration.

If you’re using a specialty medication, Accredo®, a Cigna specialty pharmacy, can help.2 Accredo’s team of specialty-trained pharmacists and nurses will provide you with the personalized care and support you need to manage your therapy – at no extra cost. They'll also fill and ship your medication to your home or doctor's office.5

Additional questions?

Express Scripts Pharmacy, our Home Delivery Pharmacy
1 (800) 835-3784

Accredo®, a Cigna Specialty Pharmacy
1 (800) 835-3784

Cigna Medication Coaching Program
1 (800) 835-8981

Cigna Customer Service
1 (800) 244-6224 or the phone number on your Cigna ID card or chat with us on myCigna, Monday – Friday, 9 am - 8 pm, ET.

You can also view our Pharmacy Benefit FAQ.

1Health benefit plans vary, but in general to be eligible for coverage a drug must be approved by the Food and Drug Administration (FDA), prescribed by a health care professional, purchased from a licensed pharmacy and medically necessary. Some plans require use of an in-network pharmacy or designated home delivery pharmacy for coverage to apply. Coverage may be subject to plan deductible, copayment, and/or coinsurance requirements. All group health insurance policies and health benefit plans contain exclusions and limitations. Refer to your plan documents for costs and complete details of your plan's prescription drug coverage.

2Not all plans offer home delivery and Accredo as covered pharmacy options. Please log in to the myCigna® app or website, or check your plan materials, to learn more about the pharmacies in your plan’s network.

3Standard shipping costs are included as part of your prescription plan.

4Cigna's National Network as of August 2020. Subject to change.

5As allowable by law. For medications administered by a health care provider, Accredo will ship the medication directly to your doctor’s office.

6Prices shown on myCigna are not a guarantee. Coverage falls under your plan terms and conditions. Visit myCigna for more information.

Accredo’s provision of clinical services to members is separate from any coverage decision for a drug or service that Cigna Health and Life Insurance Company or its affiliates may make. Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company (CHLIC), Express Scripts, Inc., or their affiliates. “Accredo” refers to Accredo Health Group, Inc., a Cigna company. “Accredo” and “Express Scripts” are trademarks of Express Scripts Strategic Development, Inc. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC).