Express Scripts Pharmacy, our Home Delivery Pharmacy
1 (800) 835-3784
Accredo®, a Cigna Specialty Pharmacy
1 (800) 835-3784
Cigna Medication Coaching Program
1 (800) 835-8981
You can also view our Pharmacy Benefit FAQ.
The Cigna Prescription Drug List divides covered generic and brand-name medications into tiers, or cost-share levels. Typically, the higher the tier, the higher the price you’ll pay to fill the prescription.
Brand name medications are costly and the price of a brand name medication will sometimes increase more than similar medications. To help keep your costs down, we encourage you to talk to your provider about using a lower-cost generic (if available) or a preferred brand-name medication that can be used to treat the same condition.
Express Scripts Pharmacy, our home delivery pharmacy, is a convenient option when you’re taking a medication on a regular basis.2 From your phone, tablet, or computer, you can easily:
We have thousands of retail pharmacies in our network, some open 24 hours,4 with locations in:
If you have Cigna-administered pharmacy benefits, log in to myCigna® to find an in-network pharmacy near you.
View your pharmacy coverage via the myCigna® website or app so you can:
Avoid surprises at the pharmacy
Manage your home delivery prescription orders2
Taking your medication as your doctor prescribed is a big part of your overall health. If you’re having trouble remembering to take your medication, or if there’s something in your life that’s keeping you from taking it on a regular basis, we can help.
Your Cigna pharmacy plan has licensed pharmacists that are specially trained to help you with any challenges you’re having with your medication.
To get started, call 1 (800) 835-8981, Monday - Friday, 7 am — 7 pm, CST. Call as often as you need to. Your conversations are free and confidential.
Specialty medications are used to treat complex medical conditions. They’re typically injected or infused and may need special handling, such as refrigeration.
If you’re using a specialty medication, Accredo®, a Cigna specialty pharmacy, can help.2 Accredo’s team of specialty-trained pharmacists and nurses will provide you with the personalized care and support you need to manage your therapy – at no extra cost. They'll also fill and ship your medication to your home or doctor's office.5
1Health benefit plans vary, but in general to be eligible for coverage a drug must be approved by the Food and Drug Administration (FDA), prescribed by a health care professional, purchased from a licensed pharmacy and medically necessary. Some plans require use of an in-network pharmacy or designated home delivery pharmacy for coverage to apply. Coverage may be subject to plan deductible, copayment, and/or coinsurance requirements. All group health insurance policies and health benefit plans contain exclusions and limitations. Refer to your plan documents for costs and complete details of your plan's prescription drug coverage.
2Not all plans offer home delivery and Accredo as covered pharmacy options. Please log in to the myCigna® app or website, or check your plan materials, to learn more about the pharmacies in your plan’s network.
3Standard shipping costs are included as part of your prescription plan.
4Cigna's National Network as of August 2020. Subject to change.
5As allowable by law. For medications administered by a health care provider, Accredo will ship the medication directly to your doctor’s office.
6Prices shown on myCigna are not a guarantee. Coverage falls under your plan terms and conditions. Visit myCigna for more information.
Accredo’s provision of clinical services to members is separate from any coverage decision for a drug or service that Cigna Health and Life Insurance Company or its affiliates may make. Pharmacy benefit plans and management services are offered by Cigna Health and Life Insurance Company (CHLIC), Express Scripts, Inc., or their affiliates. “Accredo” refers to Accredo Health Group, Inc., a Cigna company. “Accredo” and “Express Scripts” are trademarks of Express Scripts Strategic Development, Inc. Policy forms: OK - HP-APP-1 et al., OR - HP-POL38 02-13, TN - HP-POL43/HC-CER1V1 et al. (CHLIC).