2019 Highlights

Below are highlights of our environmental, social, and governance efforts in 2019.

Responsible Business

Fast Facts:

  • Cigna joined with other leading U.S. companies as a signatory of the Business Roundtable’s Statement on the Purpose of a Corporation to redefine the mission of a corporation to benefit all stakeholders.
  • We revised our Code of Ethics and Principles of Conduct to reflect our values as a combined company and harmonized more than 100 labor policies.
  • Our supplier risk assessments evaluate nearly 20 dimensions, including privacy and information protection.
  • Cigna has a dedicated Cyber and Privacy Council, which is comprised of a cross-functional group of company executives.
  • In 2015, Cigna become the first U.S. health insurer to join the United Nations Global Compact.

Impact Metrics:

6 directors have joined Cigna’s Board since 2018, including 4 who previously served on the Board of Express Scripts.

15% of Cigna’s Tier 1 and Tier 2 spend is targeted to come from diverse suppliers by 2023.1

20 senior leaders who represent corporate centers and lines of business with lines of sight to environment, social, and governance issues comprise the cross-functional Cigna Connects Corporate Responsibility Governance Council.

$865 million in economic contributions delivered through 3 supply chain spend channels.

10 United Nations Global Compact principles on human rights, labor, environment, and anti-corruption supported across the enterprise through our role as a signatory.

Health and Well-Being

Fast Facts:

  • Our formula for change is focused on making health care simple, affordable, and predictable.
  • Cigna’s Health Accelerated: Life Connected approach helps employers drive better health, greater resiliency, and increased productivity by looking at the five dimensions of well-being: physical, emotional, financial, social, and environmental.
  • Cigna Ventures, our strategic corporate venture capital fund, has committed $250 million to fund promising startups and growth-stage companies that are making groundbreaking progress in three strategic areas: insights and analytics; digital health and experience; and care delivery and enablement.
  • Since 2010, Cigna has been at the forefront of addressing the social determinants of health to eliminate disparities based on race, gender, and socioeconomic status.
  • Cigna has successfully partnered with health care providers, pharmacists, and nonprofits to combat opioid use. Our next frontier is addressing opioid overdoses and the effects of loneliness on mental health.

Impact Metrics:

96% of customers in our top 40 markets are within 15 miles of at least 3 participating primary care providers.

50% reduction in opioid use among our customers over the past 3 years.

More than 65% of Cigna’s medical payments are now in value-based arrangements across our top 40 markets in the U.S. and all of our Medicare business.2

3 major initiatives launched: 1) Patient Assurance programSM; 2) the Embarc Benefit ProtectionSM program; and 3) our Digital Health Formulary.

1 in 5 Cigna customers visited an Accountable Care Organization, resulting in a 22% increase in customer engagement and an 8% increase in preventive care visits.

Cigna’s 300 customer centricity ambassadors act as advocates for customers and ensure that customer centricity is embedded in our company.

13% increase in employee visits to behavioral health providers as a result of Cigna evolving its internal health and well-being strategy to encompass a more holistic mind-body focus.

92% of the health care providers in our programs are delivering a differentiated level of quality of care and 90% believe that Cigna is the industry leader in this area.3


Fast Facts:

  • Cigna’s environmental sustainability strategy centers on the direct connection between planetary health and human health.
  • We are working toward our 2020 environmental performance targets, which include reducing our absolute greenhouse emissions as well as our energy and water consumption.
  • Cigna was named to the Dow Jones Sustainability World and North America Indices in 2019 with the leading score for the health care providers and services industry sector. The Dow Jones Sustainability Indices are among the most important global indicators of sustainability leadership.
  • Guided by our Strategic Sustainability Performance Plan, we have continued to increase the number of LEED® certified buildings in our real estate portfolio.
  • Cigna’s employee-led GreenSTEPS program has helped us to achieve our environmental goals and supported our community resilience efforts.

Impact Metrics:

Nearly 40% reduction in absolute greenhouse gas emissions at Cigna corporate headquarters and data centers since 2013.

21 LEED® certified buildings in Cigna’s integrated global real estate portfolio.

Over 50% of Cigna’s locations are currently enrolled in the U.S. Environmental Protection Agency's ENERGY STAR® program.

50 million paper statements and envelopes are avoided annually through Cigna’s paperless options offerings.

8,000 tons of waste have been diverted from landfills through Cigna’s 100% paper shredding policy since 2014.

More than 200,000 single-use plastic bottles avoided by implementing infused water stations at our corporate headquarters.

1,000 tons of cans, bottles, cardboard, equipment, and materials recycled during the renovation of our corporate headquarters.

Nearly 15,000 pounds of food waste composted at our corporate headquarters.


Fast Facts:

  • Cigna’s Healthier Kids for Our Future® program is a five-year, $25 million global initiative. In 2019, Cigna awarded grants to more than 40 organizations.
  • The Cigna Foundation advances health equity through its long-standing World of Difference grant program, which supports nonprofit organizations whose work helps underserved groups overcome barriers to health and improves access to essential health services.
  • Cigna ranked second on the Top 100 U.S. Companies Supporting Healthy Communities and Families list compiled by JUST Capital™.
  • Cigna empowers employees to volunteer with nonprofits in their communities through paid time off with the “Use Your 8” program.
  • We are committed to skills-based volunteering through board service, pro bono work, and a unique community service sabbatical program.

Impact Metrics:

Over $40 million4 in combined Cigna Giving went to nonprofits in 2019.

$14 million in annual grants to support nonprofits that share our commitment to addressing health disparities and enhancing health and well-being.5

$3 million committed to support mental well-being in schools over the next three years as the second focus area for Healthier Kids for Our Future.

92,000 hours of volunteer service contributed by Cigna employees and valued at nearly $2.5 million.

Nearly 4 million meals packed and donated to Feeding Children Everywhere®, a nonprofit dedicated to creating a hunger-free world, since 2013.

More than 3,500 pounds of produce donated to regional food banks since 2013.

2,235 hours of nonprofit board service work contributed by employees in 2019.

Our People

Fast Facts:

  • Cigna committed to reaching gender parity in our leadership pipeline by increasing the number of women at our director and senior director levels from 45% to 50% by 2024.
  • During Cigna and Express Script’s integration, our Benefits Team established a set of guiding principles to develop a meaningful framework and strategy to support employees’ health and wellness.
  • To better reflect the values of our combined company, we refreshed our diversity and inclusion focus areas and commitments.
  • Cigna joined Paradigm for Parity® and the United Nations’ Women’s Empowerment Principles in 2019. These initiatives provide strategies and focused actions to advance gender parity.
  • We are dedicated to finding new ways to engage our growing remote employee population – through digital communication techniques and employee resource groups.

Impact Metrics:

11 Employee Resource Groups regularly engage 15,000 employees across the company.

110 Lean In Circles provide support, education, and mentoring to female employees at Cigna.

100% score on the Human Rights Campaign’s Corporate Equality Index and Disability:IN's Disability Equality Index.

9,300 cultural and language assistance services training courses completed by Cigna employees.

53 hours of training completed, on average, by each Cigna employee.

Nearly 4,500 employees participated in Cigna’s Leadership Colloquia series.

33,740 employees recognized through the Cigna Champions Program and legacy Express Scripts® employee recognition program.

3,115 employees participated in Cigna’s Education Reimbursement Program, a 37% annual increase.

1In 2019, the baseline diverse spend was 10%.

2Cigna internal analysis of total claim spends in priority markets as of March 2019.

3Cigna internal analysis of existing arrangements as of May 2019.

4This figure includes charitable giving from Cigna’s Korea Foundation, which totaled $8.5 million.

5This figure encompasses Cigna Foundation and Civic Affairs contributions inclusive of expenses, corporate contributions from business units, employee giving, and the estimated value of employee volunteer hours. It also includes charitable giving from Cigna’s Korea Foundation, which totaled $8.5 million. Additionally, Cigna giving includes grants to nonprofits as part of the company’s merger undertaking, which is a result of Cigna’s combination with Express Scripts. Lastly, it includes over $3.5 million from the Express Scripts Foundation.