Sustainability Performance Plan

As a company whose mission is to improve the health, well-being, and peace of mind of those we serve, we take a precautionary approach to our environmental sustainability efforts. We believe that environmental stewardship also makes sound business sense as we are able to identify new efficiencies and make strategic investments that reduce our operating costs.

Following our combination with Express Scripts®, we manage a larger global real estate portfolio and have even stronger incentives to reduce our environmental footprint in alignment with ISO 14001 continuous improvement principles.

Our Strategic Sustainability Performance Plan

Our strategic sustainability performance plan supports the environmental management of our global real estate portfolio – now comprised of both Cigna and legacy Express Scripts properties. This best-in-class plan enables us to reduce our carbon footprint, eliminate operational inefficiencies, and significantly improve our energy efficiency.

Our plan is focused on:

  • Reducing our emissions, energy, and water consumption.
  • Utilizing the “reduce, reuse, and recycle” model to minimize our waste footprint.
  • Increasing efficiencies in all of our building operations and investing in energy efficiency projects.
  • Seeking and entering into “green” leases that prioritize energy efficient infrastructure.
  • Engaging employees and key stakeholders across the enterprise to support the goals of the strategic sustainability performance plan.

2020 Environmental Goals

Our strategic sustainability performance plan also sets the environmental cost and conservation targets for our domestic portfolio. While we have been measuring our progress for many years, our 2020 environmental targets – set against our base year 2013 – represent Cigna's second-generation commitment to set specific, annual, and longer-term targets.1

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Scope 1 and 2 Emissions Reduction Target 20%

Facilities’ Energy Reduction Target 15%

Facilities’ Water Reduction Target 10%

In 2019, we worked diligently to meet our 2020 environmental targets by making strategic investments in infrastructure; closely monitoring our emissions, energy, and water performance; and executing capital investments to support our reduction targets. We are currently on track to exceed our 2020 greenhouse gas (GHG) emissions reduction target for legacy Cigna sites, but are behind schedule to meet our 2020 energy and water reduction targets. Because we are targeting absolute reductions from a base year that preceded our combination with Express Scripts and its affiliates, it will likely be more challenging for us to meet our legacy Cigna targets as a combined company.

In advance of our environmental targets expiring at the end of 2020, the Corporate Responsibility and Global Real Estate teams have been working closely with the Cigna Connects Corporate Responsibility Governance Council, a cross-functional team comprised of senior leaders who represent corporate centers and lines of business with lines of sight to environment, social, and governance issues across the company, and third-party consultants to develop comprehensive environmental targets to guide our work over the next decade.

Sustainability Oversight

Cigna’s Corporate Responsibility and Global Real Estate teams work closely to deliver on our strategic sustainability performance plan and environmental goals. This work is overseen at the enterprise level by the Cigna Connects Corporate Responsibility Governance Council. We also communicate our environmental performance to Cigna leadership, including the CEO and our Board of Directors. The Corporate Governance Committee of our Board of Directors provides board-level oversight of our sustainability efforts described in our recently refreshed Environmental Policy Statement.

Employee Engagement

We raise awareness about environmental stewardship among employees and empower employees to act through job aids; information in the Employee Handbook; behavioral change initiatives that encourage employees to integrate the principles of sustainability into decision-making; and the employee-led environmental action-oriented program called GreenSTEPS.

Managing Our Real Estate Portfolio

Cigna continuously monitors its compliance with all applicable environmental codes and regulations. The Global Real Estate team also utilizes a proprietary data management portal to assist in the ongoing identification of sustainability risks and opportunities in our now expanded real estate portfolio.

In 2019, Cigna and Express Scripts’ combined global real estate portfolio reporting boundary consisted of approximately 12.9 million square feet. The portfolio is comprised of both owned and leased properties, most of which are leased. The majority of the portfolio is domestic with approximately 11 million square feet in 43 states, including Hawaii, Washington, DC, Puerto Rico, and the U.S. Virgin Islands. Our international properties contain approximately two million square feet and are located throughout the following countries: Australia, Bahrain, Belgium, Canada, China, France, Germany, Hong Kong, India, Indonesia, Kenya, Malaysia, New Zealand, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and United Kingdom.

To ensure alignment between legacy Express Scripts and Cigna Real Estate teams and partners post-integration, we focused on strengthening our relationships externally with our building management companies and facility management partners and internally with Supply Chain and Global Procurement and Third Party Management (GP&TPM) and our internal site leads.

In order to better manage the environmental impacts of our real estate portfolio, we utilize a highly skilled in-house team of regional facility leads as well as subject matter experts in reliability engineering, data analytics, decision support, transaction management and lease administration, environmental health safety and sustainability, and performance delivery and sourcing.

In 2020, our integrated Global Real Estate team is consolidating and advancing the environmental gains that we have made across our domestic and international portfolios in 2019 by focusing on executing against Cigna’s 2020 environmental targets, implementing building management technologies, enhancing our Change Management protocols, and improving performance delivery. Our reliability programs contribute to energy efficiencies and reduce waste streams within our portfolio by decreasing risk of equipment failure, preventing business interruptions, and rightsizing Cigna’s preventive maintenance programs for critical infrastructure.

Green Building Certifications and Ratings

Cigna’s strategic sustainability performance plan follows the U.S. Green Building Council's LEED® guidelines for Green Building Operations and Management.

In 2019, Cigna’s and Express Scripts combined global real estate portfolio included 21 Leadership in Energy and Environmental Design (LEED®) Certified buildings. The portfolio currently has 7 Silver LEED® certified properties; 6 Gold LEED® certified properties; 3 Platinum LEED® certified properties; and 5 LEED certified properties. In addition, Cigna Tower in Seoul, South Korea, a Cigna-owned site, also holds a LEED® Gold certification and G-SEED certification. It is particularly noteworthy that all of Express Scripts' high volume fulfillment locations hold a LEED® Certification. Cigna continues to participate in U.S. Environmental Protection Agency's ENERGY STAR® program with over 50% of our sites being tracked in the registry. Additionally, all twelve of Cigna office locations in the United Kingdom hold an ISO 50001 Energy Management System Accreditation.

1 Cigna set initial first-generation environmental targets in 2013 for 2017. In 2017, we extended our environmental targets to 2020.