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Pharmacy

Stay informed about our processes and the drugs we cover.

We're here to help you, no matter what you need.

What do you need?Contact informationPlease have ready...
  • Participation in Cigna Network
  • Change of Address or other information
  • Add Another Pharmacy to Network
Visit the Express Scripts Provider Portal at
https://prc.express-scripts.com/
  • Pharmacy Name
  • NCPDP or NABP #
  • Address (city, state, zip)
  • Phone number
  • Contact Name
Reimbursement Research: Incorrect AWP MAC Pricing Visit the Express Scripts Provider Portal at
https://prc.express-scripts.com/
  • Pharmacy Name
  • NCPDP or NABP #
  • Member ID and Name
  • Dispense Date
  • Drug Name and NDC #
  • Reimbursement Research: Incorrect AWP
  • Change of Contact Information
Visit the Express Scripts Provider Portal at
https://prc.express-scripts.com/
  • Pharmacy Name
  • NCPDP or NABP #
  • Address (city, state, zip)
  • Phone number
  • Contact Name
  • Member ID and Name
  • Drug Name and NDC #
  • Payment: Status of Checks, Reconciliation Reports
  • Claim Reversals (online)
Visit the Express Scripts Provider Portal at
https://prc.express-scripts.com/
 
Exception Claim Error Number and Message:
  • 151 Exceeds Quantity Therapy Allowed
  • 141 NDC Not Covered
  • 142 Drug Not Covered
  • 082 Prior Authorization Required
  • 085 Plan Limit Exceeded
  • 009 Unit Dose Item Excluded
Call the Cigna Pharmacy Service Center
at 1(800) Cigna24 (244-6224)
  • Pharmacy Name
  • NCPDP or NABP #
  • Member ID and Name
  • Dispense Date
  • Drug Name and NDC #
Patient Benefit Error Number and Message:
  • 001 Member ID Not Found
  • 002 Member Not Eligible on Date Filled
  • 080 Refill too soon
  • Other: Copay Questions (Brand vs. Generic)
Call Cigna Pharmacy Member Services at 1(800)622-5579 or
Membership Services 1(800) Cigna24
(244-6224)
Member ID and Name,
Dispense Date, Drug Name
and NDC #, Pharmacy Name,
NCPDP or NABP#
Medicare Part D Pharmacy Help Desk Call the Pharmacy Help Desk at 1 (800) 922-1557
Regular hours of operations are: Monday through Friday 8:00 am to 11:00 pm EST and Saturday 8.30 am to 6:00 pm EST.

After-hours coverage, seven days a week, is available for urgent dispensing issues.