The web browser you are using will no longer be supported by Cigna.com. To continue accessing the site without interruption, please upgrade your browser to the most recent version.
Home
Health Care Providers
Pharmacy

Pharmacy

Stay informed about our processes and the drugs we cover

Pharmacy Management and Credentialing

Easily manage prescription drug costs, as a participating Cigna network pharmacy.

Formulary Drug Lists

The most up-to-date formulary, specialty, and limited distribution drug lists.

Medicare Part D

Help patients with their Medicare Part D proof of coverage.

Pharmacy Audit Program

For inquiries related to the Cigna Audit Program, please send an email to PharmacyAudit@Cigna.com or contact the Pharmacy Audit Coordinator at 1 (860) 226-1550.

    We're here to help you, no matter what you need.

    What do you need?Contact informationPlease have ready...
    • Participation in Cigna Network
    • Change of Address or other information
    • Add Another Pharmacy to Network
    		 Email Catamaran Provider Relations at
    provider.contracting@catamaranrx.com
    • Pharmacy Name
    • NCPDP or NABP #
    • Address (city, state, zip)
    • Phone number
    • Contact Name
    Reimbursement Research: Incorrect AWP MAC Pricing Fill out the Provider Pricing Appeal Form at https://healthid.optum.com/tb/app/index.html#/login
    • Pharmacy Name
    • NCPDP or NABP #
    • Member ID and Name
    • Dispense Date
    • Drug Name and NDC #
    • Reimbursement Research: Incorrect AWP
    • Change of Contact Information
    		 Email Catamaran Provider Relations at
    Provider.Relations@catamaranrx.com
    • Pharmacy Name
    • NCPDP or NABP #
    • Address (city, state, zip)
    • Phone number
    • Contact Name
    • Member ID and Name
    • Drug Name and NDC #
    Audit Questions Email Cigna Pharmacy Network
    Operations at
    PharmacyAudit@Cigna.com
    • Pharmacy Name
    • NCPDP or NABP #
    • Audit cycle - month/year
    • Payment: Status of Checks, Reconciliation Reports
    • Claim Reversals (online)
    		  Call Argus Health at 1(800) 522-7487  
    Exception Claim Error Number and Message:
    • 151 Exceeds Quantity Therapy Allowed
    • 141 NDC Not Covered
    • 142 Drug Not Covered
    • 082 Prior Authorization Required
    • 085 Plan Limit Exceeded
    • 009 Unit Dose Item Excluded
    		 Call the Cigna Pharmacy Service Center
    at 1(800) Cigna24 (244-6224)
    • Pharmacy Name
    • NCPDP or NABP #
    • Member ID and Name
    • Dispense Date
    • Drug Name and NDC #
    Patient Benefit Error Number and Message:
    • 001 Member ID Not Found
    • 002 Member Not Eligible on Date Filled
    • 080 Refill too soon
    • Other: Copay Questions (Brand vs. Generic)
    		 Call Cigna Pharmacy Member Services at 1(800)622-5579 or
    Membership Services 1(800) Cigna24
    (244-6224)    		 Member ID and Name,
    Dispense Date, Drug Name
    and NDC #, Pharmacy Name,
    NCPDP or NABP#
    Medicare Part D Pharmacy Help Desk Call the Pharmacy Help Desk at 1(800) 558-9363
    Regular hours of operations are: Monday through Friday 8:00 a.m. to 11:00 p.m. EST and Saturday 8.30 a.m.to 6:00 p.m. EST.

    After-hours coverage, seven days a week, is available for URGENT dispensing issues.