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Cigna Medical Network Credentialing

Join a Cigna health plan network. We look forward to collaborating with you.

First-time Credentialing

How to Join a Cigna Medical Network

Pre-Application

Before starting the application process, we’ll need some information from you to confirm that you meet the basic guidelines to apply for credentialing.

Please call Cigna Provider Services at 1 (800) 88Cigna (882-4462). Choose the credentialing option and a representative will assist you. In most cases, you'll be informed on this call if you meet the basic guidelines to apply for credentialing.
If you are a facility or ancillary provider, we’ll need more information from you than is on the Provider Information Form. Please call 1-800-88Cigna (882-4462), choose the credentialing option, and the representative will tell you the next steps in the application process.

Submit your application

If you meet the basic guidelines to apply for credentialing, you will receive an email with an application packet and all the information you’ll need to get started.

If the application information already exists on the Council on Affordable Quality Healthcare® (CAQH) website or the One Healthport/Medversant® website, with your permission we will access it electronically to gather most of the information we need. As a third option, if it’s required by the state in which you practice, we’ll accept a state application that you complete, sign, and mail to us with the required documentation.

Depending on which method you choose to apply, please complete the steps below.

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Required application information

Regardless of which method you use to apply, we require that you send us a completed application packet with the information below.

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Keeping you informed during the registration process

Once we receive the application packet, we’ll start the credentialing process. This typically takes 45 to 60 days to complete. During this time, you’ll receive emails from us to:

  • Confirm your application was received.
  • Request any missing documentation or application information. If we do not receive missing information, we’ll send you an email notification that we closed your application.
  • Keep you updated on where your application is in our credentialing verification process, including any delays that may cause the credentialing process to extend past the standard 45- to 60-day turnaround time.
  • Confirm you have been approved and credentialed as a network-participating provider with your effective date, or notify you that you have not been approved.

If you have been approved, we will upload your provider information into our directories and claim systems which typically happens within 10 business days.

How to check the status of your application

If you want to find out where your application is within the process:

1) Email PSSCentral@Cigna.com. Include your full name and Taxpayer Identification Number (TIN).

OR

Call 1 (800) 88CIGNA (882-4462), and choose the credentialing option.

Welcome to the Cigna network!

If you are approved and credentialed, you will receive an email letting you know that you have been approved and your effective date.

Recredentialing

When you need to get recredentialed, Cigna will send you an email asking you to verify that your CAQH information is updated and re-sign it. You will receive up to 3 reminder emails. If you do not log into CAQH to verify and sign your information, it will result in termination with the Cigna network.


The Benefits of Collaboration

Cigna shares the same mission as doctors, dentists and other health care providers, hospitals and facilities. We all strive for the better health and well-being of your patients – our customers.

3 simple reasons to work with us

Questions?

1 (800) 88CIGNA (882-4462)

BehavioralContracting@Cigna.com

If you are checking the status on where you are in the credentialing process, we will need the name and tax ID number from your application.

Health Care Provider Resources

Health Care Professional Reference Guides Medical Network Newsletters Pharmacy Outreach Program Genetic Testing and Counseling Program Cultural Competency and Health Equity

*This time period may be shortened according to applicable state law.

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Individual and family medical and dental insurance plans are insured by Cigna Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Illinois, Inc., and Cigna HealthCare of North Carolina, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates (see a listing of the legal entities that insure or administer group HMO, dental HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Care plans or insurance policies are distributed exclusively by or through operating subsidiaries of Cigna Corporation, are administered by Cigna Health and Life Insurance Company, and are insured by either (i) Cigna Health and Life Insurance Company (Bloomfield, CT); (ii) Life Insurance Company of North America (“LINA”) (Philadelphia, PA); or (iii) New York Life Group Insurance Company of NY (“NYLGICNY”) (New York, NY), formerly known as Cigna Life Insurance Company of New York. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc. LINA and NYLGICNY are not affiliates of Cigna.

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